Urgent ‼️ help My self serve and sim stop working

[Jashandeep97]

2 days ago suddenly my phone had not network, i tried restart and restart and reinsert sim card but didn’t work. I tried to login self serve but didn’t work try to reset password showing error.

[LitlLdy]

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@Jashandeep97 wrote:

2 days ago suddenly my phone had not network, i tried restart and restart and reinsert sim card but didn’t work. I tried to login self serve but didn’t work try to reset password showing error.

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@Jashandeep97 , please try to login to your “My Account “ using a browser in private / incognito mode & see if it will let you login. The webpage has cashe issues.

[softech]

@Jashandeep97   call *611 from your phone, or call 1.855.4PUBLIC from another phone and enter your phone number, does the system recognize your account?    Let us know what you got

if you have another phone , try to put your PM sim in the other phone and test

or try to reseat your sim card with a reboot if you don't have another phone around

To get back to My Account, try to use the Forgot password to self-reset the password.  if it does not help, please open ticket with PM support

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

First type "Forgot log in Information", then click "Contact Us", then click "Click here to submit a ticket ↗ " 
Next, enter your Community login, then select "Self-Serve Password Reset" and click "Next". and follow the steps

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there