International calling minutes

[sramalekshmi]

I had international calling minutes along with my plan but for the last 2 months I don't see them anymore. Is it not available now or do I need to purchase add-on for that? Earlier it came with my plan and I wasn't paying additional

[HALIMACS · Accepted solution]

@sramalekshmi 

Indeed, you may have used the available allotment.

Make sure to tap those little refresher icons on the self serve landing page itself to get an updated version of your plan details and allotments.

If you do need to purchase a certain add-on for international calling, make sure you’re purchasing the correct one for the area you wish to call.

They are grouped into categories/ regions.

The great thing about these add-ons is the minutes do not expire until they are fully consumed so they will roll over cycle over cycle.

[softech]

@sramalekshmi   your international minute likely came from the Christmas bonus.   It was 500 minutes and maybe you used them up already?  Where you have called?  And if you are on $15 plan, once your 500 local minutes were used up on any cycle, PM will be using those free LD minutes for Canadian calls as well.

You can login My Account again using Incognito mode to confirm if the addon is still there.  If not, you will then need to buy the proper LD add-on before you can make LD calls again.  There are different LD addon depends on where you are calling. 

• 100 Philippines Long Distance Minutes - $15.00 (10 Rewards points)
• 1000 U.K. Long Distance Minutes - $15.00 (10 Rewards points)
• 1000 U.S. Long Distance Minutes - $15.00 (10 Rewards points) all 50 states, plus Pureto Rico and the US Virgin Islands
• 500 China, Hong Kong, Macau and Taiwan Long Distance Minutes - $15.00 (10 Rewards points)
• 500 min Canada-Wide Long Distance - $5.00 (5 Rewards points)
• 750 India & Pakistan Long Distance Minutes - $15.00 (10 Rewards points)
• 300 International Long Distance Minutes - $15.00 (10 Rewards points)
  **Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.