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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 5G vs 4G Speeds

Just switched to Public today. My 4G speed (120Mbps) is faster than with 5G (98Mbps)Also not receiving verification texts during sign in. Only works with email.

I'm on sos without internet at home... I'm on Chinook Centrer

Hello, I'm new in town and I was stupid to try to Porter my number by myself. I thought it would be easier but now I have no number and no internet.I'm really lost. I went to a place that has open wifi, but I don't know what do to.Me and wife don't h...

Send new porting request to old SP.

@porting2public new request Please send a request to my current provider to port my number to Public Mobile? The initial port request expired yesterday

shall I pay extra for selecting network other than Telus in rural areas where signal is not good?

Resolved! Billing Cycle

Hello, I joined Public Mobile yesterday (September 5th) however my billing cycle shows September 4th-October 4th so I’m a bit confused why my plan is showing it started a day before I joined? Any assistance would be appreciated as I’m new here! Thank...

In US-calling and texts not working

I purchased the US roaming add on (15 days) and haven’t been able to use my phone since I crossed the border last Saturday what do I need to do to get the phone to work?

Locked out

Hi I was locked out of my account like 6 mths ago, my number is still active i just need to get into my account I created a new one using my same email but it thinks I'm a new customer How can I get into my account

Bought data doesn’t work @CS_Agent

Hi there, @CS_AgentI bought one extra data add, because the first one didn't work, however the second one still did not work. Now it’s expiring without being used. Wonder if I can get this refunded. bestGM

Resolved! lost my sim card

I lost my sim card, so I bought a new sim card and I need to know the steps about how to change / edit my account to activate the new sim card

Transferring accounts

Need support transferring account

Streaming add on package

Sign in trouble

Earlier today I created an account with a different email than what I am using now. It was successfull and I bought a new subscription. Step 1 and 2 went fine and the payment was done. When I came to step 3.Finish set up I discovered I could not down...

Resolved! Moving within same area code

I have a number that I received when in Kingston ON. I have moved to Ottawa ON, within the same area code. But my local calls now show up as long distance (from Kingston to Ottawa). Is it possible to keep the same number but have the number now based...

Resolved! number transfer issue

i got a sms from public mobile while i was transferring my number from previous carrier saying there was a trouble transferring number because i typed in wrong imei. i think they called me this morning regarding this issue but i couldnt answer becaus...

Phone calling wrong numbers

This has happened several times now. I'm dialing correctly, and when I use other phones to call the same numbers, they work.Also, can't seem to view comments on other posts here, it's not responding when I tap on posts.

Resolved! Need new request to transfer my number to PM

Hi there, I just joined PM but it seems the request to transfer my number from Freedom to PM was not completed on time and now is expired.I called Freedom and they told me that PM needs to make the request again and then I need to call them so Freedo...

Resolved! Switching plans mid-cycle

I needed to upgrade my plan mid-cycle.Are plans pro-rated?

Esim not installed when plan purchased through app

I have a PIxel 7. I am switching to Public from Fido. Ive gone through the payment and selecting an esim option, however its now 12 hours later and my phone says I have no sim card activated in it. I took out my Fido sim after I got a notification sa...

Esim activation failed

I subscribed to Public Mobile yesterday and followed the instructions to transfer my number, but then received an error message that the esim activation failed. My phone is in SOS mode now and I can’t get a hold of a @CS_Agent. What can I do?

Billed but we aren’t set up for monthly billing

Hi, we were automatically billed for the month, but we are on a monthly pay as you go plan.We didn’t set up automatic billing. thank you for your help.

Cant make calls

I live in Canada and have been with public mobile for years now, so have my parents. Today none of us can make calls. It says its because we dont have US roaming as part of our plan but were not travelling. We’re home in Canada like we always have be...

how to connect to a live chat agent？

My phone lost signal after converting to esim

5G not showing up

I signed up for a 5G plan (yesterday) and I have an unlocked Samsung S20 FE 5G phone.I reset the network settings on my phone but under network settings and network mode the highest I can select is "LTE/WCDMA/GSM". I am in a 5G area as well as confi...

Resolved! Not getting text verification codes when signing into banks, etc.

Hi Everyone, I haven't been receiving text messages with verification codes when online banking is asking me for them. I did receive one from Public Mobile to verify my identity, but for some reason, other ones are not arriving. What could be the pro...

request a manual port of phone number

Hi my sons phone was stolen so I need to request a manual port out because of stolen phone? unsure how to do this-I have set up new account with telus but I can't receive text messages to this phone number to verify anythingThank youLyndsie Robertson

Transfer Number

I transferred my number from another provider however I have yet to receive confirmation that the number transfer is complete. My service is not great. I would really like to speak to a customer service agent as the submitting a ticket window online ...

Resolved! E Sim Activation Failure

I'm a recent subscriber who opted for an eSIM, but unfortunately, the activation process didn't succeed. After three unsuccessful attempts, my current eSIM is no longer functional, leaving me without any service. Furthermore, I'm unable to access the...

Resolved! Sim delivery

I am unable to get to a store to pick up a sim card. Can one be mailed to me. It doesn't give me that option

Request for cancellation my purchase SIM card

Last night I bought a SIM card and then suddenly I remembered I have a SIM card form public, can I cancel my order?

Transitioning to esim from sim failed

Hi, I am an exisiting pm customer on sim card. I followed the guide on public mobile site and purchased esim on the app.The payment transcation went thru and a popup esim window appeared on my phone.however, it said esim activation failed on my phone...

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