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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2044 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30262 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42030 Views
  • 185 replies
  • 29 Bravos

Resolved! Bill

how do I request a bill for services to my email?

Makarova by Great Neighbour / Super Voisin
  • 650 Views
  • 2 replies
  • 0 Bravos

Resolved! Usage History

Can I get my usage history for calendar year 2022

patmackay by Great Neighbour / Super Voisin
  • 458 Views
  • 3 replies
  • 0 Bravos

login

Im having problem login to my account

wesleyr by Great Neighbour / Super Voisin
  • 252 Views
  • 2 replies
  • 0 Bravos

Resolved! Unauthorized transaction on my credit card

PUBLIC MOBILE 855-****** BC 57,49$ im not with public mobile at all and was never a client. I need explanations on this!  Edited by moderators

julieng1 by Great Neighbour / Super Voisin
  • 615 Views
  • 3 replies
  • 0 Bravos

Resolved! change email address used on My Account self serve

I tried to open an account in community but it says that my email address is associated with another account. I opened a new account in community with my current email. I want to update my email on My Account self serve.what I have to do?

newuser22 by Great Neighbour / Super Voisin
  • 506 Views
  • 3 replies
  • 0 Bravos

Resolved! USA Travel

I will be going to USA for about 30 days and want voice/text/data.  Is it available with PM or should I buy a SIM card in USA for this?

Pipcan by Great Citizen / Super Citoyen
  • 747 Views
  • 2 replies
  • 0 Bravos

Resolved! 2GBFiona code

I’m having trouble adding the code to give me additional data while we are dealing with service outages in PEI.  Can anyone tell me how the heck I add this?

Laura45 by Great Neighbour / Super Voisin
  • 690 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan options

Just curious why the  40gb plan appears and disappears in the plan options ? The 40gb plan is best for me because I have no home internet because my only option is Xplornet and they are not that good. Make the 40gb plan available always !!! Rant over...

clee72 by Great Neighbour / Super Voisin
  • 1020 Views
  • 11 replies
  • 0 Bravos

Resolved! Plan activated, now when friends call it says number not in service

I activated a plan Sept 30 to port my existing landline I have had for decades to Public Mobile.  I set up my voicemail etc.  Some calls came through to the cell phone, some still went to my home phone.  I called Telus - provider for the landline - t...

DDSmith by Great Neighbour / Super Voisin
  • 398 Views
  • 1 replies
  • 0 Bravos

Resolved! refer a friend credit

refer a friend before September 30 promotion credit, I didn't receive the 5.00 credit nor did my friend, when will we expect the 5.00 monthly credit

winsor by Great Neighbour / Super Voisin
  • 734 Views
  • 4 replies
  • 0 Bravos

Resolved! Primary and secondary Public Mobile phone number

I have 2 PM phone numbers under the same account.One is designated as the primary and the second as secondary.I want to change the designations - i.e., swap primary with secondary.I submitted a ticket and the response was not understandable.  Could I...

Kuehnbaum by Good Citizen / Bon Citoyen
  • 1721 Views
  • 12 replies
  • 0 Bravos

Resolved! Sim not working

My sim card is active but not working in any of my cell phones I have. 

Tarawoodin by Great Neighbour / Super Voisin
  • 553 Views
  • 5 replies
  • 0 Bravos

Registering on network

We were out of Canada for 2 years, just returned, got 2 new sim cards. I had no issues with mine it is up and running. I just can't get my husband's going it is not registering on the network for some reason. Please help. The phone is a Samsung note ...

Selba by Good Citizen / Bon Citoyen
  • 734 Views
  • 7 replies
  • 0 Bravos

Resolved! Voucher

How do I put this voucher on my phone.    edited by computergeek541: inappropriate language and duplicate thread removed

Bonrocker by Great Neighbour / Super Voisin
  • 393 Views
  • 3 replies
  • 0 Bravos

data no working:(

I bought the 25$ plan and I cant use my data. I used airplane mode and reset my phone twice so idk what it could be

FranklinR by Great Neighbour / Super Voisin
  • 311 Views
  • 3 replies
  • 0 Bravos

Resolved! Billed twice same minute

Hi, I recently updated to the 4g plan with 4gb of data. However, I was billed for $39.38 and $43.31 back to back. I choose to have the new plan take effect immediately which makes sense, but didn't expect two charges. Can someone explain what the fir...

wgordy by Great Neighbour / Super Voisin
  • 364 Views
  • 3 replies
  • 0 Bravos

Can't make calls

Both my husband and I are having problems with Public Mobile.  I can't make calls (and don't think I can receive them either because a call went straight to voice mail yesterday), but SMS and data are both working.  My husband can't make calls and ca...

RJN by Good Citizen / Bon Citoyen
  • 875 Views
  • 9 replies
  • 0 Bravos

Resolved! Network locked SIM card

I moved my active SIM card from old Samsung into another unlocked Samsung. It says I need 'SIM network unlock PIN' ..... HOW DO I GET THAT?  Chat bot is not helpful! Meanwhile I have no phone /text , in a bad situation.Thanks

Nat7 by Great Neighbour / Super Voisin
  • 659 Views
  • 4 replies
  • 0 Bravos

i recieved texts from public mobile on my koodos phone

i feel public moble miss lead me with texts on my koodos phone #, so i purchased public mobile phone load for my koodos phone #. the load can not be used. can you transfer my $20 load to my koodos phone number please. regards Dar

dardar1 by Good Citizen / Bon Citoyen
  • 1216 Views
  • 14 replies
  • 0 Bravos

Resolved! Return phone

I just bought a phone from public bout a month ago now my screen is broken what to do to send it back? 

Tazzo by Great Neighbour / Super Voisin
  • 482 Views
  • 5 replies
  • 0 Bravos

Hurricane relief.

Tried all week to get hurricane relief data. Was unable to apply it to my account. Very poor instructions were given. 

qpmonline by Great Neighbour / Super Voisin
  • 470 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I ask Public mobile to send a port request again?

I have signed up with Public mobile , and requested PORT IN from Freedom mobile.I did not see the freedom mobile text message to confirm within 90 minutes that I want my number to be ported to Public mobile. The 90 minute period expired.Freedom custo...

Resolved! Plans

Hello ! I would like to know Do you guys have and plans offer for the student. I want to upgrade my plans but I don’t see any good offer from you guys right now I been using yours 25$ plan since 2019 and I don’t receive any offers to upgrade my inter...

sokpichseyha by Great Neighbour / Super Voisin
  • 541 Views
  • 4 replies
  • 0 Bravos

Resolved! INTL long distance

Can someone confirm that INTL long distance package includes USA as well Louis

loumar_ by Good Citizen / Bon Citoyen
  • 624 Views
  • 5 replies
  • 0 Bravos
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