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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22086 Views
  • 181 replies
  • 24 Bravos

Register New sim and Transfer number won't work

I have a number with Telus, just bought a pub mobile sim card,  Have been through the registration process now 10 times, and cannot get it to work. Get to the page where its finalizing the transaction and it ends with the following error: Oops! Looks...

kjnether by Great Neighbour / Super Voisin
  • 1353 Views
  • 6 replies
  • 0 Bravos

Resolved! Autopay

Why is my plan expired when I'm on auto-pay? This is confusing.

stanschanuzer by Great Neighbour / Super Voisin
  • 1010 Views
  • 9 replies
  • 0 Bravos

Resolved! Specific phone number

I have a specific phone number that I want to get however it’s not registered to my old provider so can’t be ported since I discontinued and it is not showing in the get a new number poolis there any way I can still get the same number.my WhatsApp st...

Malikhafeez55 by Great Neighbour / Super Voisin
  • 535 Views
  • 7 replies
  • 0 Bravos

Resolved! 2 add-on questions

1) what does 10 days mean? Is it 10 calendar days or 10 24 hour periods? 2) When I started buying add-ons I found the system incomprehensible and unusable until I found a good guide by SR Lauren written nearly 5 years ago and then was able to buy add...

derekc by Good Citizen / Bon Citoyen
  • 887 Views
  • 15 replies
  • 0 Bravos

double charged

hi. so my plan was suspended after not going through and it charged me again almost 14 dollars but i just paid today 

lawaamen by Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

Resolved! autopay promotion of 2 CAD off

hi, I have signed for autopay and it was meant to have 2 CAD dollar off the monthly payment of 50 CAD dollar off.  However, my credit card was deducted the full amount without the 2 CAD off but I can see that there is a credit of 2 CAD in the account...

LordPotato by Great Neighbour / Super Voisin
  • 532 Views
  • 10 replies
  • 0 Bravos

Resolved! incoming calls go to voicemail

Ported my number in approx 3 hours ago,out going calls work fine but all incoming calls go directly to voicemail(have power cycled phone twice)....any ideas on how to fix?

ttrimper578 by Great Neighbour / Super Voisin
  • 954 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Introducing "Customer Support Agent"

GHi. I am interested in activating several phone numbers. We are willing to pay via Debit Card ...or Paypal...or in Cash by any Store wherever most convenient for your Company. We can pay in advance for a one Year subscription/contract. We don't want...

Gonzal65 by Great Neighbour / Super Voisin
  • 614 Views
  • 3 replies
  • 1 Bravos

Resolved! Logic about data add-ons

I want to buy some gigabyte of data in case i ever exceed my plan's data. 1. What is used first, plan's data or addon's data?2. How long do addon data how much time before they expire? Thanks for reading

Anonemoose by Great Neighbour / Super Voisin
  • 390 Views
  • 4 replies
  • 0 Bravos

Resolved! Ads

Hello,There is an ad in my private messaging. Is this normal? It's from another member. Thank you

Namu by Great Citizen / Super Citoyen
  • 497 Views
  • 13 replies
  • 1 Bravos

Resolved! Home Internet service?

Hello everyone, hope you're all doing well. (It's been a few years since I've used the website.) I have one question to ask. Does Public Mobile still have data internet service only? No home internet option?

Resolved! "No Caller ID" Harrass

Hello All, I have been getting a "no caller ID" call consistently at the same time on a daily basis. I made a move to solve this puzzle by trying to use TrapCall App but got an error message that trapcall doesn't work with Public Mobile. Is there a w...

Damilola by Great Neighbour / Super Voisin
  • 446 Views
  • 4 replies
  • 0 Bravos

Resolved! 2GB Promo - changing phone plans

Hello! I registered for a new plan/account with Public Mobile and received the current 2GB promo. If I change the monthly phone plan would the 2GB promo be lost?  Would it matter the value of the phone plan I'm switching to? Thanks for the help!

Will_Zen by Great Neighbour / Super Voisin
  • 488 Views
  • 9 replies
  • 0 Bravos

Can’t log in to self serve

Hi, so I can’t seem to login to my self serve account, the resetting password won’t let me reset and when I try making a new account it says my number is either invalid or there is an account already being used with my number. I haven’t used self ser...

Arcabark by Great Neighbour / Super Voisin
  • 339 Views
  • 4 replies
  • 0 Bravos

Resolved! 4G internet

Hi, Is there a reason my phone shows sometimes 4G connection. I was informed that public mobile only goes with 3G speeds.

Sumitkumarr1 by Great Neighbour / Super Voisin
  • 884 Views
  • 21 replies
  • 0 Bravos

Resolved! Upgraded to $35 plan (2GB promo?)

Hi all, I upgraded from the $15 plan to the $35 dollar plan 4 days ago and now there is a 2GB promo when you sign up for the $35 plan.  Is there a way I can get that extra 2GB added? or would I have to deactivate and then reactivate?  Thanks in advan...

adnerb68 by Great Neighbour / Super Voisin
  • 475 Views
  • 8 replies
  • 0 Bravos

Resolved! Expired service

Money is in my account but the plans not renewing. How to renew it

Yan1313 by Great Neighbour / Super Voisin
  • 514 Views
  • 4 replies
  • 0 Bravos

Resolved! Available funds

Hello,I was just wondering, If I have available funds of like 20 dollars, when it's time for me to pay for the next month, will I pay with my debit or it will be taken from available funds? If so, how will it be taken .

Resolved! Outside of Canada

Good day I would like to know how do I go about using public mobile services in the states (NY). How can I activate this service. Also I have 499 international minutes available to me but I don't know how to get access to it. Can someone please help ...

Ladda by Great Neighbour / Super Voisin
  • 902 Views
  • 10 replies
  • 1 Bravos

Resolved! Does Public Mobile work with Android or only iPhone?

Hello All,I tried to use a Samsung phone and the sim didn't work but worked on an iPhone.I tried to use LG and the sim worked but the data wouldn't open. Again, it worked on iPhone. I'm trying to avoid to buy iPhone as we have 3 android phones availa...

RjanTumamang by Great Neighbour / Super Voisin
  • 881 Views
  • 8 replies
  • 2 Bravos

Data usage when cellular data is turned off

Hi. I am new to Public Mobile. I activated a SIM card on Sept 26. The last 2 nights I have had a data event show up on my usage. My cellular data was turned off at the time this usage happened but my usage shows web usage. This used up over 20 MB of ...

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acdcmj by Good Citizen / Bon Citoyen
  • 967 Views
  • 20 replies
  • 0 Bravos

Resolved! Phone suddenly not registered on network

Made a phone call yesterday, and phone says I have a voicemail (from today). Unfortunately, everytime I go to check the voicemail I get the messageNot registered on networkAs per other suggestions,restartedI have tried an OS update (already up to dat...

SharonC by Good Citizen / Bon Citoyen
  • 901 Views
  • 8 replies
  • 0 Bravos

monthly plan

My account is on autopay and it didn't automatically top up today and says I need to reactivate my expired plan so I tried and it keeps saying my account already has enough funds and wont allow me to add onI can only make a phone call while in wifi b...

Norman76 by Great Neighbour / Super Voisin
  • 459 Views
  • 7 replies
  • 0 Bravos

Resolved! Missed the 2GB data bonus when activating phone plan yesterday

Hi there.      Yesterday my tenant downstairs used my referral code to activate a new phone plan (the 35 dollar one). During the process, he forgot to add the 2GB data bonus promo code. Is this something mod can help adding back?  @CS_Agent  Thanks a...

Lewis by Great Citizen / Super Citoyen
  • 456 Views
  • 4 replies
  • 0 Bravos

Resolved! How to view minutes used per month?

Hi there,  I'm considering switching to a lower plan as I don't talk on the phone that much. How can I view my total minutes used per month for the last few months? I only saw the per call breakdown and dont want to have to add them all up manuallly....

jvanwass by New in Town / Nouveau en Ville
  • 815 Views
  • 9 replies
  • 0 Bravos

US roaming

I purchased the US add-on for $20 for talk, text and data. My text and data work but I am unable to make phone calls. My phone says it is on T-mobile. I am in Iowa. Any suggestions?

tomclaeys by Good Citizen / Bon Citoyen
  • 522 Views
  • 12 replies
  • 0 Bravos

Resolved! something went wrong when activating SIM card

This is the messge I got: The error popped up when verfying phone number.I was using TELUS for the old phone number and did the activation on Microsoft Edge. @CS_Agent  

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hegeorge by Good Citizen / Bon Citoyen
  • 866 Views
  • 19 replies
  • 0 Bravos
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