[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Self serve website not functional
I can't use the self serve website at all since the most recent update. I've spent the last two hours trying to log in and change my plan. The website has always been barely functional for me and incredibly slow but now it's not usable at all. I've t...
Cannot log into account after losing phone
My friend has a public mobile account and her phone got stolen. She bought a new SIM and is trying to activate it, but can't log into her public mobile account because it keeps wanting to send a verification SMS to her (and she doesn't have a phone w...
Resolved! transfer number
how long to transfer number
Charged twice and cant submit a ticket
I subscribed and paid for a plan 2 weeks ago and did not receive a sim card. I purchased another sim card with amazon and it asked for payment again. I am now unable to contact an agent or submit a ticket for support and i still do not have service...
my account login not working with new eversafe not logging me in to my existing account
when i log in now with the new eversafe it asking me to create a new subscription .. what the heck is going on with the application deployment?all i want to do is see my current subscription and change my credit card information for monthly payments....
Slow speeds on 4G plan
I've seen other people ask about slow speeds on 4G. My situation is a bit different.My wife and I both recently switched from 3G to 4G plans. Prior to the switch on her phone (iPhone 13) the 3G data was so slow it was almost unusable. Took forever to...
Trying to Transfer number from Koodo
Hello!I am trying to transfer my existing number from a pixel 6 pro phone using e-sim from Koodo. I used the public mobile app and entered my IMEI but after spinning for a while, it is stuck on SUBSCRIPTION NOT ACTIVATED contact support screen. Pleas...
add ons
i recently went to the usa, and added talk and text and then data...i think it was around $35 or so for the add ons for 15 days.....I could not text or call anyone while i was there for 4 days.... in fact the only phone i could text and call wAS ano...
Resolved! Unable to access Eversafe ID to log into account
Can anyone help? I have spent this morning trying to log into my account using Eversafe ID. It keeps going back to the same page and I cannot get past the option of either "activate subscription" or "login". Can someone tag a CS agent. Thanks!
Resolved! Account locked and cant reset password
Account is locked and there is no way to unlock it. Tried resetting the password just then just keep going around in circles telling me that my account is locked. I also dont know my pin. @CS_Agent
Resolved! No service after porting
I have set up a new account.Activated the account. Ported over my telus # and nothing. It has been over 24 hours.Yes I have confirmed with Telus that my number has been released.The problem is with Public Mobile but I can't get the BOT to understand ...
Resolved! Data usage
I m on $39 20GB plan and ran out of my data today (within 20 days). I m very light data user and never go over 5gig in the past 5 years since I was with Fido.I just logged into my account and noticed, every morning between 12am - 1230am It showing me...
Resolved! Find my account number
Where and how do I find my Public Mobile account number?
Resolved! US roaming
Last year I had LOTS of problem with US roaming -- something related to G3 Is this still a problem?
Canada / US plan
I have purchased a Canadian / US plan. I have been in the US since 24th Oct. I can receive data but have been unable to make or receive phone calls. I do have a 5 G phone. I tried to issue a ticket but get an error each time. Can somebody please help...
Credit Card Fraud
I have been charged on my credit card for 4 months and I don't have a plan - there seems no way to contact public mobile o resolve this. My credit card has been cancelled so the payments will not continue. I am telling others about this with a hope...
Resolved! Brand New Customer - Terrible Experience - How to get help??
My experience:Went to the websiteselected a planselected esimcredit card charged!error with account creation and now no service!forced to click a link to get help; left on a random page with no direction on where to goOff to a terrible start. The pre...
Resolved! Trying to obtain public mobile for two cell phones
Have tried to get the app to accept my address, but no go and cannot seem to get any help. HELP
Resolved! Calling Egypt with International LD add on?
I have 273 international ld minutes yet cannot make a call to Egypt. Can someone help please?
Resolved! Switch to new phone
Hi,I would like to transfer my old phone to another person who will stay subscribed with PM and I will subscribe my new phone with PM. What is the best way to do that? Thanksfoffe
New Sim and account not working. stuck - can't log in with out Text Code
Hi there, New user here. My new sim card doesn't seem to have registered on the network, however it's asking me to Text verify for full access. How would I received text if the card isn't work. Also, not when I enter the app, it's asking me to v...
Not receiving Incoming calls
Ever since switching to public mobile and using an eSIM I have not been able to receive incoming calls. Others are telling me my calls are going straight to voicemail.
Resolved! How to submit a service ticket?
Submit a service ticket sends me to 404 page.Message to CS_Agent results in http error.
Resolved! Plan length
Looking for clarification. I was just looking at all the current plans available. They all say whatever the price/ month. Is that correct, or is it still really per 30 days even when a month may be 31 days or in the case of February 28 or 29 days ?
Resolved! Just switched from Koodo, can't load my esim
I had reservations about coming over to Public Mobile because I heard that many people have issues and that tech support is a joke. Now I am one of those people.I got an esim and have QR code in my email. Every time I scan, it fails and tells me to c...
Resolved! Can anyone here help me run a quick test?
Back in June I started having an issue with my phone where my call would disconnect if there was nobody on the other end. The call would disconnect after 5/6 rings. I was able to use a different phone and did not have the issue. I was able to get ...
Resolved! International Add-ons not working
International add on not working even though i have only used 1.2% of the 300 min available.
Resolved! Community is really slow today?
Hi All, Anyone notice the Community is reeeeeallly slow today? Clicking on any page or posting a reply could take as many as 10 - 15 seconds for it to load. Just me or everyone too?
Resolved! Cancellation
Hi, my current subscription renewal shows this message. "Subscription will renew on Nov 27, 2023." In case I cancel the subscription on Nov 26, 2023 I hope I still have till Nov 27, 2023 11:59 PM EST (midnight) to port out my
How to use "pick up sim card by myslef" option?
Hi all, I'm new here.Just want to buy a plan and use it immediately. There is a pick sim link at the bottom, it shows a map and locations, but nothing happens after picking a location. My question is how to order online and pick up a sim card at a ne...
