ticket

[MKC39]

I submitted a ticket #342895-429 yesterday, but no response yet.  I am unsure if my private message board is working.  I am new at this.

MKC39

[MKC39]

Thanks

[softech]

@whodabest 

message support again, you will receive a reply within 2 hours during the day.  Of course, make sure you check the Community inbox, supports reply there

[whodabest]

Hi there, I'm also a new customer. Sent a couple of messages to CS Agent, but no response... why would they advertise 24/7 support? Is there any other way to get issue resolved?

[Phil_Adelphus]

@MKC39   The one time I had to use customer service it was by private message and I didn't get a ticket number, so I'm guessing that yours was issued by the chatbot as mojorising suggested.  If you decide to go the private message route (same operating hours though I believe) and don't see an envelope icon top right, then click on your avatar and select "Messages".  The envelope icon doesn't show on all devices as I discovered when I was new here and wondered what people were talking about! 

[kb_mv]

@MKC39 PM customer service works from 9am til 10pm est. This might explain some of the wait. 

[mojorising · Accepted solution]

I'm not sure if that's ticket number that is generated from from a chatbot.

to message a CS Agent, click on the link below. What is the issue you're having? maybe we can help on here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking your Community inbox envelope icon on top right after the ticket is submitted. CS Agent will reply to you there.