Community

eSim Activation failed when subscribing to Public Mobile Plan

I subscribed to a Public Mobile plan this afternoon, went through the subscription process and selected an eSim. I received the text from my current provider and responded YES to cancelling the service with them. Left my old Sim card in the phone and...

Email address change

I no longer have access to the email address I registered my account with. I need to change this in order to log in and change my payment information. I cannot seem to change the email without first signing in with the email address on file 

How do I delete an old message?

Message sent to wrong post...

Updating credit card

Hey everyone,I have to update my credit card info so I can continue with auto-pay. Does anyone know how to do this? I can't seem to find anything in my profile or payment. Thanks

Why is public mobile so difficult to get set up on?

I paid $10 to order a SIM card from the website and it never arrived after a month of me waiting. they then told me to buy a SIM card in a Koodoo store and then they refund me online for the undelivered sim but they haven’t. I even went to set my SIM...

Account can’t active and can not reveive the code so can not access my account so can’t pay

The automatic payment credit card is no longer valid, causing the automatic payment to fail. The account is suspended due to non-payment. There is no way to receive the verification code, the fee cannot be paid, and the automatic payment Visa card ca...

prior conversation

somehow i didnt get connected to an agent for help with my exsiting account..and im not mean or mad but i have been in the telus store for an hour now trying to communicate with public and telus did nothing but suggest a new sim card which cost 11.30...

I cant login to my account.

I have been a public mobile user for two years. When I tried to log in to my account a few days ago, I was asked to activate my sim. There is no other way for me to bypass this. Any help is appreciated.

Subscription change

i changed my subsciption and its going to change on oct10 but ive changed my mind and would like to keep what i have but do not know how to stop the change 

60GB Can/US 5G plan for $50 on a 90 day sub

Looks like the $65/60GB 5G Can/US plan now has a 90 day option, dropping the 30 day price to $50 ($150/90 days) if you subscribe to the 90 day version. That makes it the same price as the 40GB Can/US plan, but of course only if you prepay for 90 days...

Subscription almost cancelled without approval

Hi, I'm not sure if anyone else has had this issue but when logged into my account it said something along the lines of "subscription will expire in so many days" If I hadn't logged in I would have lost my account/subscription without even being info...

SIM Failure/Invalid SIM Card

My son's iPhone recently had a fall into some water - after a day the phone seems to be working great BUT recently says Invalid SIM Card. Hoping just a new SIM Card will take care of this problem .. Anyone else ever have this issue ??? Amanda  

Incoming and outgoing calls

My husband and I are using our old Huawei P30 Pro phones , we just switched from Telus and transfered out iPhone 13 numbers over (we had to return our iPhones) to my understanding our Huawei phones only operate on 4G network now. My phone is fine and...

Better Plans

Hi There. In my family we have 3 people using public mobile all on 15$ monthly plan. Recently two of the users were given deal of upgrading to 25$ / 5GB plan but third one didn't get it. Any idea how can the third user also be made available the same...

Order a new plan, need SIM card right now

Hi,I just purchased a new plan, but I need the sim card this week. However, the sim card shipment happens next week. Is it possible to get the sim card this week? Can I go to a store to pick it up?Thanks,Howie

New 90 day offer @ $40

Hey community,For anybody that has lamented the $40 30 day plan that has been offered to new customers, this may be a compelling offer on a 90 day plan, for all customers. Just be aware that if you are on a 30 day plan at the moment that you pay ever...

I accidently delete esim without approvment before what can i do

Hi, I am new costumer. I try to transfer my phone number from old service, telus to public mobile. I have never get approve esim card yet. Looks like my esim card for public mobile does not stay in my phone as well.what should i do.best 

U.S. Roaming Package not working

I purchased a data-talk U.S. roaming bundle and the data is working but I can't make a call.  

why is getting support so painful

I have been punted out, locked out and going in circles just to get help.  I think bots should be abolished and public mobile security is so bad that even the user can't log in.  ugh

Cannot login to self service, cannot create ticket through support chat bot

Hello, I am trying to login to the self service portal. I haven't logged in since the transfer to eversafe ID login process with telus. Now when I try, it brings me to an activation screen and puts me through the process of picking a plan and orderin...

Number transfer

My phone got stolen, trying to transfer my old number onto a new sim.  Is it possible?

Community

When i go in the community, i don’t see the envelope icon to be able to chat with an agent?? 

not receiving the email recovery link

I am not receiving the email recovery link.  I am using the email address used in my purchase confirmation.

I purchased US talk text roaming and telephone calls cannot connect