Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Blocked from my account

I am having a list of problems1. My original account go locked out. Waited for days and still can't get in. 2. Therefore could not register my new sim so created a new profile 3. Now my new sim is not working. My phone registers it being a public mob...

plans

what is the best plan for me

Re: Community Terms of Service & New Community Guidelines

I am having a whole bunch of problems with public mobile. First I cannot access my Original account, therefore I could not register my new sim and I had to create a new account and a new plan and now that is not activating either.

Resolved! PUK code

Can I get an agent to help me get a puk code? I was trying to secure my phone for my locking my sim but I forgot the password right after

Resolved! Porting number to new provider with credit in public account

I am switching to another provider as they have a sweet deal (Public is still v. nice), and am looking to port over my current number. However, I still have some credit unused (~$40). So a few questions:1) If I port my current number to the new provi...

Data is very slow (can't watch YouTube, OK for browsing)

Google Pixel 1, LTE, was OK in the past has been bad for some time (>1y probably). Any ideas how to troubleshoot? Can't watch a YouTube video or listen to music.

Re: International call add-on not working

I paid $15.00 for an add on for international calling, my account says I now have it but it won’t work. Says I don’t have minutes. Why in this not working? Signed extremely frustrated

Activation charge

Resolved! Activation charge

Just bought a sim card and activated it from green mobile, parkway mall. they charged me 15 CAD for the activation of my sim card. i told them that as far as i know there is no activation charge but they denied it. they also told me that I will get 2...

Problem with the wifi

I’ve got a problem with the activation of my phone number. My lines are ok but I cannot use my internet service. please, somebody can helpme?.

Resolved! Cancel my account

Why is there no email or telephone number to contact customer support. I want to cancel my account and there is no place to do that and they are automatically deducting money from my account which I did not authorize. I believe that Telus who owns ...

Plan

Can someone please contact In regards to the changing of my plan thanks

Resolved! Using a phone bought from Public with a different carrier?

Assume phones bought from Pulic can be used with a different carrier? (also assume phone are not locked?). Tx.

Resolved! Does any one here use a Panasonic Hand Set paired to an iPhone on Public Mobile??

Since I have not had home service for almost a week I am looking at this as an alternative. I may leave my voip account alive to handle long distance outbound calls using caller id of the Public Mobile account. 1. Does work? (looking at having a per...

Am I making money(credit) now LOL

Resolved! Am I making money(credit) now LOL

I am using $15 plan, but having bonus of $16now(auto renewal+loyalty+refer), I just realizes that I have $1 credit balance , how nice. does it mean next month I will have $2 and so on...? very happy using free phone plan now.

IMEI

Hello again,I have another question for you lovely community members. I need my IMEI number for my phone because it is so old that it's still locked to virgin. But a few of the numbers are rubbed off on the label so I can't quite see what the phone I...

promo code ending today for 2g additional on $35. plan ending sept 22 2021

Resolved! promo code ending today for 2g additional on $35. plan ending sept 22 2021

JUst activated today my new simm card to get promo 2gbbonus for my new plan of $35.00 When going to my account i do not see my 2 extra gb please replyThanks

Resolved! Account Setup without Sim Card?

Strange request I'm guessing. I'm waiting to get a SIM card for my wife's phone. Is it possible to begin the account setup while waiting for the SIM card? Just checking!

Resolved! *611 problem

when l try to call *611 it says my password doesnt match so l need to change my password so how do l change my password to be able to call *611

Resolved! Detailed billing information

We are on the $25.00 plan and our bill came today for $25.76. We have the auto reward. Subtracting the $2.00 auto reward, our bill is $23.00. What is the charge of $2.76 for (GST of 5% and British Columbia PST of 7% plus ???) With thanks for your hel...

Gift Cards for Christmas

Resolved! Gift Cards for Christmas

Is there the option to purchase gift cards for Public Mobile to build up customers?

Question

Resolved! Question

Why am I getting a text saying 75% of my data was used after only 500mb were used on a 2.5gb plan?

Resolved! Porting my old phone number from Petro-Canada Mobility Wireless Service

I could not find Petro-Canada Mobility Wireless Service from the drop down lists of old suppliers, what can I do?

Resolved! Can’t log into self serve or add on any data

I added extra data by calling the 611 number, my payment went through but I never got extra data for this month. I’ve been trying for almost a week now and still can’t log in or reset my self serve password.

Resolved! lost my sim

hii lost my sim card.is buying new sim and using "change sim card" option keep my old phone no attached? thanks

Resolved! Talk Time Outgoing Calls

I have 100 minutes Canada wide talk time. I'm assuming that's for outgoing calls. For incoming calls, is the talk time unlimited?Thank you Community.

Community

Forum Posts