My husband and I recently switched to Public Mobile. He was able to port his number with no issues but I had trouble activating my account and porting my number. My phone was just showing ‘SOS only’ when I put the SIM card in. He was able to create a ticket and he and the PM tech support rep messaged back and forth. They did a bunch of work behind the scenes and when it finally got fixed on their end, PM texted me to say the case was closed but I could text or email the tech if any of the same issues arose. Tech support was great and tried a number of ways to trouble shoot the issue. So my advice is to create a ticket & check you email/junk folder for any notification that they replied.
goodluck!
