Tried to Subscribe...

[JB130]

I decided to try Public Mobile, I had PM around 2020. Back then it was simpler. I paid my dues and installed the app (already not happy that I need an app). And upon activation of the subscription it said it failed and to contact customer support which I figure must be someone in this community since there's no phone number to call.

Can someone make this right?

[Dunkman]

@JB130 

Sorry to hear that you are cancelling the process.  Maybe you can give it a try again in the future. 

To keep plan costs lower, Public mobile does offer a more inconvenient customer service model.  Ie. no live call centre or live chat.  

Most customers activate without issues.  Sometimes I recommend activating with a temporary new Public mobile phone number.  Once the activation is complete and working properly, then I would initiate a port via the self service account. 

[JB130]

Thanks for your help, I contacted customer service twice, first for help and then to say I'm canceling the process. I'm not up for a rollercoaster ride of frustration over phone service and that's exactly what the feels like it's gonna be.

[Dunkman]

@JB130 

If you weren't charged, you could try to activate again.  Or wait for CSA help. 

[JB130]

I am able to access my bank and no I haven't been charged yet, so I guess that's a good thing at least for now.

[JB130]

I'm trying to port my phone number over, I'll be very disgruntled if I lose it. Public will be an eSIM while my current company is Chatr and its a physical SIM.

I'm not sure if I was already charged. When the subscription failed to process I tried to look at my bank and funny enough it gave me an error, it's as if it detected a charge from PM and thinks it's a scam and locked me out.

I messaged the mod.

[Dunkman]

@JB130 

Did you activate a new number?  Or port over number?  eSIM versus physical SIM card?

Were you already charged?  

If it is indeed a failed activation, you will need to contact customer service agent. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437