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I am getting an Invalid Sim Error

I keep getting the Invalid SIM error when trying to connect I triple checked that it is the correctnumber. I need to register today to qualify to the promo. My SIM didn't arrived until Saturday, please help me.

flaiman01 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

how to choose plan

I had got my sim card! i want to active it, but i don't know how to choose the plan.if i choose 15/M plan,what are included in this 100minutes talk?incoming or outgoing call?and the free customer servise call example bank servise call 800..expecting ...

holden2021 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Activation with

Hi,I need to activate my new SIM card, but I do not have credit card.May I use to purchase a e-voucher (Payment PIN) with my friend credit card to activate my SIM?

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mhdamrollahi by Good Citizen / Bon Citoyen
  • 29 replies
  • 0 Bravos

Resolved! Motorola Moto E

Hello, The Motorola Moto E that is sold refurbished in the PM store is that phone compatible with PM? I do a compatibility check in PM and see a few red "X" Thank you for yor help.

Airborne by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Bonus 250MB is not connected to my phone

I have had the contract $15/Month, which is no date.but I am paying with autopay, which means what 250MB is added to my date. However the date has never been available...What should I do for getting the date service.

Ryot3873 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


It shows my phone has used 1.3 of data when the cellular data is turned off. How would this happen?

Trisha1 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

FREE DATA AND TALK TIME ~ Holiday Specials ~ Plan Add ons

~ Holiday Special ~ FREE Data and Talk Time in Add Ons : I am new to public mobile and was exploring the site and found this special. Have any of you also "purchased" the $0/free data and INTL talk time? You process it like a purchase but the cost is...

jeanbeans by Good Citizen / Bon Citoyen
  • 4 replies
  • 3 Bravos

Charged extra

I setup on preauthrized payment. This month for some reason my payment si didnt go through. There is no change in credit card when I I called *611 to pay i was charged $64 ????

Atifa1984 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! 5g Promo

Is the 5g Promo only for new activations? Can I, as a loyal customer, have access to this promotion?

Domgodess by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Visa virtual gift card?

Search didn't bring anything up, but has anyone successfully added the balance from one of these to their account? Debating where to use it...

Pawprints1986 by Town Hero / Héro de la Ville
  • 11 replies
  • 0 Bravos

Resolved! Payment in crypto?

Hello, First time posting here! I had the wonderful idea of paying for my phone bill in bitcoin or ethereum and was wondering if public mobile ever has plans to make this an option? It may be too complicated to code into the site at this moment but i...

cantfindworse by Great Neighbour / Super Voisin
  • 20 replies
  • 0 Bravos

Resolved! NO SIM problem

Greetings all.I bought 2 SIM cards online, for me and my partner.Started activation process on 1st one, all well went but both of our phones show NO SIM.I decided to wait and started with activation of 2nd SIM. Everything went well same as first one,...

gektor45 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Trouble shooting my phone (android)

This is a question about android phones (although maybe it isn't even specific to androids). My phone is maybe a couple of years old. I use it daily for lots of things (internet and calls and texts ). It has been a good phone. I noticed in the last 6...

jadedetrey by Good Citizen / Bon Citoyen
  • 7 replies
  • 2 Bravos

Resolved! Unable To Make Payment

Hi There, I've been trying to make a payment all day and for some reason the system is not accepting my credit card information. I have contacted my credit card company and they said all is fine so it's not an issue on their end, in fact, I verified ...

alx886 by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Plans

Hi there. I'm on the $15 plan which says it includes 100 Canada wide talk. There doesn't seem to be an add on for more outgoing local calls. Do I have to get the next step up plan if I want more calling? The $25 plan doesn't mention how many talk min...

RLJones0815 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Sim card didn't come home

I bought 3 SIM cards on December 19th, but they still haven't arrived at my house. I waited too much and I am tired.

KIROUNG by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Overcharged

Hi, recently I lost my debit card. So, I have received a new one. I updated my AutoPay to have my new card. Public Mobile was suppose to take $23.73 from my card. However, they took $54.24 ($28.25 + 25.99). Public Mobile, can you please refund the ex...

Suganthy by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos

Pixel 4a - turning off my data turns off my network

Hi everyone, I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone els...

jjamroziak by Good Citizen / Bon Citoyen
  • 13 replies
  • 2 Bravos

Resolved! new sim card

I ordered a sim card 2 weeks ago, where is it?Is this how bad your customer service is going to be?Even bell is not this bad!

wiartonsunset by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Promotion

I'm thinking of joining. Was wondering if I do the $25 with 5g will that stay on my account every month as long as I keep it the same. Or is it only for the month

Char1032 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos