09-11-2023 05:11 PM - last edited on 09-11-2023 10:15 PM by computergeek541
Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number.
09-11-2023 05:13 PM
hi @Haha111
try to select "Didn't receive code? " then choose email as to option to get the code instead
if it does not help, please submit a ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If you can login, go to Profile, Manage EverSafe id and you can change phone number back to the correct one
09-11-2023 05:13 PM
@Haha111 - try resending the code (or enter the incorrect code a few times) and see if you can get it sent to your email.
If that doesn't work, does the Forgot your email function help you? Otherwise, submit a ticket to CS_Agent for help if this and other suggestions are not working.