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Getting a 6-digit code

Haha111
Great Neighbour / Super Voisin

Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number. 

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @Haha111 

try to select "Didn't receive code? " then choose email as to option to get the code instead

if it does not help, please  submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you can login, go to Profile, Manage EverSafe id and you can change phone number back to the correct one

esjliv
Mayor / Maire

@Haha111  - try resending the code (or enter the incorrect code a few times) and see if you can get it sent to your email.

If that doesn't work, does the Forgot your email function help you? Otherwise, submit a ticket to CS_Agent for help if this and other suggestions are not working.

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