Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello- recently subscribed to a 5g plan with Public Mobile and noticed that my Samsung s21 Ultra now switches between the two connections even when in the same location.Settings look good including APN settings as well... Is this just a normal thing ...
This started happening after I moved over to public. My Doctor calls me using *67 + my number, but today, he was not able to get through and getting a call failed message. I just had a buddy try on his phone with *67 and he also got a call failed res...
Hello. I just signed up and would like to switch to eSIM instead of a physical card. Is that possible? My order hasn't shipped yet.
Hello, I am new to Public M, looking to get the 10g plan for $29, but in the fine details it says it’s for Quebec residents only. I’m in British Columbia, will it work here? And it says 90 day subscription, will it run out after 90 days and I need to...
The announcement said until the 28th. You would have thought you had until 12 midnight to get one of the great deals, but their gone now.
I am trying to activate my account. I'm being told that a code is going to be sent to a phone number that isn't my number - so I can't get that code to get full access. I'm not sure whats going on.
Hello, i am on the newer rewards system which offers me no benefit to autopay so i have a few questions regarding making manual payments. Can i manually pay via Credit card and not have it autopay every month or keep my card info on file?Will i have ...
Why do incoming calls go to voice mail, not all of them do though. Could it be because they are out of country?
Hi,My port request is stuck in limbo for the past one week. I transferred my number and requested a port of my previous work phone number (with rogers) to public mobile. Initially when I submitted the request I got a call from an agent that my work...
I’m trying to transfer over my phone but apparently I made an error with the IEMI number how do I fix that
My moms account is locked out, even when we try to reset password it still locked, need help ASAP please!
For older than 2023 old platform account What should I do with “unknown request failure” error message? That happens when I try to login in the eversafe account for first time.username and password is correct( as wrong username password error is diff...
I switched my subscription and found out that I am being twice now. Sent message to CA_agent and still not getting any response.@CS_Agent
Hi I signed up 2 days before black friday with the 34$ plan for 20gb and of course 2 days later they come out with a blackfriday deal for 34$ you get 40gb. I contacted an agent to see if he could change my plan on my account to the better deal. He i...
Hi, I am new to having my own phone...always been on a corp owned one, but now I have to get my own plan and need to understand how things work before choosing a plan that fits my needs. Sorry up front for the lamb questions... In looking at PM's...
Hoping someone can help:i bought a plan with esim last night. Download appeared successful as it shows up in my phone, and got a message for koodo this morning to change over number. Seems to have worked and my phone number now shows in the new esim ...
I just got new plan from Public Mobile yesterday.So I tried number transfer from Fido and it seems like working.but when I checked my number it has changed from xxx-xxx-4622 to xxx-xxx-6422Because my number change, I can not do anything with my work....
Hello,I am a new subscriber to Public Mobile and during the subscription process I chose the e-SIM option. I checked if my phone was compatible with e-SIM before subscribing, and it said that it was. When I paid for the subscription and proceeded wit...
Hi I used a friend's promo code and I'm just wondering when my 10$ credit will show up on my account for having used a promo code. I don't see a 10$ credit anywhere in my account? Thanks
Hi there,I recently joined public, and noticed both my text and whatsapp messages were delayed and would only show up once I actually go into the app to check for messages. Once the app is closed and I lock my screen, I will still be able to receive...
So last night I Activated another Brand new Account on the $34 • 40GB Black Friday Deal, given that it was after 2:00AM the Activation Portal was being very slow, but I decided to take my chances and try finishing the Activation anyways since I was w...
I was with Public Mobile for a long time until last year's May. When I had to give my number to my employer. Now, I got my number back and thinking of coming back to PM. But I lost all my perks like referral, yearly loyalty stuff etc. Any chance to ...
Hi All,I tried to transfer my number from Virgin to Public Mobile today, and received the following message from Public Mobile during the transfer:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an inco...
It keeps sending a code to a number that can’t be in service yet to verify the identity
What are these and how do I earn them??? I'm new and very confused, I can't find any information on the site.
Just got my sim card through mail so now I'm trying to login to the Mobile App to activate my sim and transfer my number. When I press login it opens the "eversafe.id.telus.com" little pop up window. Entering my credential and entering the 6-digit co...
Hello family, I'm in Ontario. I joined PM more than 4 years. I don't even check the website once a year. But I have to go to state a few times each month. So I'm looking for the Canada-US deal like $40 for 50GB. I gogled and found out there's a promo...
I can't confirm my full access tp my account. the text message never gets sent to me. can't confirm through email. nothing works and I want to get in so I can change the plan to the black Friday deal.
I've activated my new public esim card. What happens with the sim card in my phone from that last provider I used? Do I need to cut off my contract with them or will they get notification from public?And why is nobody available to chat when it's regu...
I never received a SIM card and you still bill me $43.68 Aug. Sept. Oct. and Nov. of my TD account !Back in Juli and August I had a support case open. However they never fixed the 2FA issue.Please stop chargesThanks Markus Kaelin
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