Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got locked out of my Gmail and lost my phone number connected to that email. Please help
When I try to access my account it wants me to finalize activation which was already done 2 days ago. I have tried everything that was suggested, including clearing cookies bit I believe that the problem is at Public's end. I am unable to correvct ...
Hi all,I cannot recieve incoming calls from folks using Rogers (the provider I'm noticing now). They reach my VM and I eventually get that. I receive Bell calls and text about 90% of the time, and sometimes they experience the same thing as the Rog...
Phone is unable to receive calls or texts from anyone not on the Telus network. Can call out to any number but if that same person tries to call it says “number not in service”. Can’t receive verification texts from any apps so cants access bank acco...
I recently just got public mobile and I can’t receive texts from non iPhone users My number was transferred over
After porting in my number from another provider, people keep telling me that my number displays incorrectly. The number in 'About Phone' is my correct number and that is the number people use to contact me. It's just that the number that shows up t...
Hey I can’t make a call to Dubai from my Canadian number. It just says “Public mobile here sorry your call cannot be completed as dialed”. I have over 500 minutes of international calling.
Like most people I received 240 GB of bonus data. I can never use that much data in the 150 days before it expires. Can I switch to the $15 basic plan for the next few months to make use of the bonus data? Or will it become "Incompatible Add-on" if ...
I can't access my account. Email and password are correct. Have even done reset. Still can't login. Just loads an error page or blanks out and starts the circle to nowhere again.
I have tried to look for information but do not understand how the public points work. I had looked before but saw no advantage to the public points system.How will I gain points as I will not be able to refer any more friends as they will no longer ...
I am leaving for a Europe trip in a week or so and am going to be using an ESIM there; seperate from my public mobile plan. will my plan be affected/charge me if I do not turn roaming off?
A friend signed up a while back on just the basic plan because, like me, they don't use the phone a lot. However, every time they do PM interupts the call asking for a password. My friend is elderly and this is causing hm problems. Is there a way ...
I recently purchased the 75GB Canada- US subscription. We are travelling to the US soon and I know the plan includes messaging but do I need to purchase additional roaming to make phone calls? ( senior here and not tech savvy)
I was charged twice on posting date: February 02 2024. The transaction date was. Februrary 01, 2024. The amount charge twice as seen on my MasterCard is: $12.32Please look into this. p.s. I could send a picture of my CC statement but your servic...
I have a new PM number with eSim.I want to change my setting to send texts and Imessages from new number but I cannot register the new number with my Apple ID as it says the number is already associated with another Apple ID.How does this get rectifi...
I am on the new 5G Canada-US plan and am using it in Florida. It is working well, but I am curious why I am only getting 4G here. I am able to get 5G in Canada.
HiAre there any locks when porting out from Public Mobile to Bell?
I have a question about how to get notification for my phone monthly statement ?Since I have old rewards plan I don’t receive any notification for my phone monthly bill, from next month I think the public mobile will charge the monthly payment first...
Hi, I had a phone number activated from Public mobile. I stopped using for awhile and its now deactivated.I am looking to get back the same number again, however, when I tried to login to my account with new interface, its now asking for email instea...
so plan is 60gig 5g,unlimited 512 kbps throttled after. my account says 256kbps cause i've used my 60 gig. seems false advertising on speed.
Hello.With the unlimited data plans has anyone passed their full speed allotted gb amounts per month? If so, when speed drops to 512kbps how seriously bad is it? Can you still stream on other devices using your cell's tethering / wifi / usb ethernet ...
I registered a new dd card in November.The account says next payment due April 12Today I got a text prompting me to pay now as my auto debit has an issue......so I reentered the card info Am I missing something here ?
I am trying to look at my usage history for the last 90 days in self service to try and find a number I called in January. It only takes my back to February. Can anyone confirm that self service is working for usage history going back 90 days.
I ported my number and its successfully come over and i can make calls and send messages but i cant recieve messages. Ive sent my mom messages and she gets them but i dont get anyones messages. It says when i call my mom its from the number i ported ...
Okay, so I've done this 1,000 times and I know there is an issue here..I have an existing account with a number I'm going to release in favour of the one I'm Porting in to Replace it from Lucky Mobile.However, whenever I 'Transfer a Number' it never ...
I just started a new subscription plan but accidentally selected a physical sim instead of an eSIM. Can I get it changed before the physical sim ships?
My account is not activated since day one but public mobile keeps taking money in my bank account. I just need to know why
Hi I just switched my account from 4G to 5G on my day when I pay my bill. But my phone shows the same 3G it never switched from 3G to 4G and now it did not switched to 5G. thank you John
Was looking at the current plans. I see the $24 4g plan is better than the current $25 plans I have for my wife and I. However it looks like it's not available to long term clients? Same with the $29 plan. Our needs aren't great and the $24 one would...
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