Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,Can anyone answer this question please. The new subscription offer of $30.00 per month with the 3rd month free - does that mean every 3rd month, as long as you have this subscription, is free, or is it just the first 3rd month? Thanks.
I cannot process a payment
Double billed in August, 18 and 20
Hi, I've been trying to send picture messages for the past few months and have been unable to do so. I thought it was an issue with my plan at first, but I recently changed to the $19.00/month plan, and the subscriptions clearing stated that it inclu...
If I change my subscription plan, does it reset my rewards? I.e my existing refer-a-friend rewards?
I signed up for a $34 /month which originally spewed Canada and US talk, text, 50gigs and 5g. This would take care of a trip to the US but now reading the fine print, they have changed the language and US roaming is a separate item. What is the insid...
Why did I get charged twice for my redeem points in the same month
I just pay for the plan, but now I no longer need it and I want to get the refund. I have not activated it.
I need to purchase additional lines for my granny. Can I have multi-line through one email address?
My husband lost his phone in a lake so we had to order another phone and sim I try to get into his account but the darn code goes to a phone he no longer has. And has no email address so what do I do to set up his new sim card to a new phone?
I have not received any message from public mobile about my transferring number after 5 hours since getting activated.
Please do not create new threads asking the same question multiple times. Please continue the discussion in the existing thread.
Can someone point me to these if they exist please? Other carriers have a year for $99 etc, I just need a basic plan for an emergency phone for elderly parents. I feel like this used to exist but the menus are steering me towards $45 a month etc. I ...
duplicate thread: The question was ask before and the answer already provided.
I want to transfer my phone number on esim from one phone to another phone. How do I go about that?
I have no data or talk, the only thing that works is text
can't log on to my account, get a black screen with forbidden a1, also won't log into phone app. help
Why do my invoices fluctuate? Can someone please contact me to sort this out?
Still being billed for an old phone number no longer in use. Now I am being billed for both phone number after number transfer
Has anyone been having issues with their service? Have not done any changes to my account recently, but suddenly my phone shows "Unregistered SIM card" with no network access, and when i try to log in to my account it shows "Unauthorized". No luck r...
I want to change my subscription but when I view the options through my account they are not the same as when I view them on the website. I can’t see the one I want.
Hello ! I'm trying to get a SIM card and ship it to my residence on the campus university I study at. The problem is when I try to enter the address it find the building address but not my "personal" address, so with my room number and the name of th...
I tried to buy phone plan, but face M8702 error for two times. It seems the payment has been processed, but I didn't get the phone plan. It happened two times.
I am having the same issue. I turned on my phone and it’s telling me I need a PUK code? What is that?
It's been 4 bill cycles since I was switched to the new point system. My referral bonus went down, not susprised because half of my friends left PM following this new mandatory change. I want to check who is left under my referral. And to this day PM...
Having trouble port in my number. Current provider not in the list of the provider. The company is ctexcel which isunder contract with telus so i pick telus but no account number given. I called ctexcel and got a pin number. How can i continue port i...
Hello, When I created my daughter's account, I used my email address not thinking that I would not be able to use my own email address again to create my own account. Now my daughter has my email address under her account and I have her email address...
I have the same issue. After subscribing and porting my number from previous provider, I only have calls but unable to receive or send text message. Tried to do to fixed but after tinkering my settings and phone, my eSIM is now gone and my network is...
I have owned my Pixelfor years (bought directly from Google) - on PM network for years. I was transferring from an e-sim to a physical sim and somewhere in the process PM put my phone on the national BlackList. How do I have this fixed as there is ...
Good morning Public Mobile Community. My current phone I've been using is an old phone and I've bought a new one. I would like to transfer over all of my apps and personal information over to my new phone and also keep my existing phone number. How d...
