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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Mexico calling

Can I receive phone calls while in mexico?

I can't login to my account

cannot recover my email

hello i am having difficulty recovering my email address associated with my public mobile account. the public mobile tells me to enter my phone number after which it says that email recovery instructions are sent to the email address associated with ...

Want to change my subscription with old one

Can you guys help me? Because the old subscription is not showing any more. And now I am using less phone and data.I am a loyal customer from last 5 years. Now I am thinking to go with other companies they provide lot cheaper subscription

Resolved! Receipts beyond 12 months

I would like to have my receipts from April 2023 until present. I can only access my receipts since November 2023. They say I should contact an agent if I would like to go back further. I am always either sent to this community posts or an AI who is ...

change credit card

Calls wont work

I cant make any calls. I am out of my subscription minutes but I have add on minutes but I still can't make any calls. Texts go through fine. Tried restarting phone and removing sd card Thank you

Login Error

PIN code

When I want to go through the phone, they asked me for a pin. What is this famous pin??

Error in logging into Public Mobile Account, My Account

cannot log in

Service Interruptions

Hi,I posted yestereday morning that I was having service disruptions and a CS Agent worked with me to try and resolve it. My service yesterday afternoon seemed to improve although not tremendously.I had zero ability to make phone calls again this mo...

Can’t download the app

Hi, I can’t download the app because of my region even though I’m currently in Ontario. I tried to follow the link and also searched for the app in my store but both didn’t work. Is it because of my phone itself? Because it’s a “European iPhone” but ...

Get error when I try to login to my account

Need to change my payment info. When I go to Account I get sent here:

SUBSCRIPTION NOT ACTIVATED

PURCHASE PLAN AND COMPLETE ALL STEPS TO TRANSFER PHONE NUMBER FROM DIFFERENT PROVIDER TO PUBLIC MOBILE. STUCK ON STEP 6SUBSCRIPTION NOT ACTIVATEDSomething didn't go right while activating your subscription. Click below to contact a customer support a...

Resolved! eSim to old Sim

I just signed up to Public. I still have the old sim from my old carrier. Can I change my new eSim to use my old Sim and stay with Public.

eSIM Activation

Hello, I just downloaded the eSIM using QR code, but having trouble with a status that's stuck on "activating"...

Dual eSIM with Public mobile

Hi,I'm starting a business and I'd like to get a second line on my current phone (iPhone 12 Pro w/ iOS 17.6 version). I have a public mobile SIM and wondering if I can purchase a PM eSIM as my business line? Do I just purchase this on the PM website?...

Resolved! can't activate phone

Just signed up, picked a plan, paid, activated. Got an email saying it was active, but I have no mobile service. got a message on the app saying to complete sign up they have sent a code to my new phone that I must enter, but since I have no servic...

Big mad.

If it's not one thing, it's another. Lol. I guess, you get what you pay for, right?Just found out that at least half of the people calling me are consistently getting a busy signal. Text come in late or not at all... Some calls and texts make it th...

Resolved! No talk in SOME places in USA

Hello,I frequently need to visit family in the USA. When I do, I always purchase a 15 day US Talk/Text/Data Roaming Add-On. However, the Talk service does not work reliably. In some geographic locations it works, and in some geographic locations it d...

Update payment method

I’m trying to update the payment method for my son’s subscription. The card we were using has expired and his service will be cutoff. Need this done today

Credit Card billing with USA address still not working??

I’ve been with Public Mobile sim for 8 yrs, when I enter my new credit card info I receive Error message "please enter a valid postal code". The Payment Method screen indicates “We accept credit cards (Visa, MasterCard, American Express), and debit ...

Resolved! Will i be able to call my wife's phone when both of us will be in USA

I have unlimited Can -Usa plan , wife only has unlimited Can plan .. if both are in the usa ,, will i be able to call her phone ? I know she will not be able to call me ..

Locked out

Hi there,My phone has been lost and I am locked out of my account. I want to cancel my contract with public mobile. I have already requested a stop payment at my credit card company. I may have been able to suspend my payments over the phone with pub...

Resolved! Porting but keeping PM account.

Is it possible to port one's phone number out to another carrier but retain their PM account with a new number?

Resolved! Did not receive confirmation SMS after number port

I just made the switch from Bell to Public Mobile yesterday and I had my number transferred to my new SIM. It's been about 9 hours since I gave the authorization for the number transfer, but I have not received any confirmation from Public Mobile tha...

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