Port from Cityfone to Public Mobile is stuck - need assistance

[Diane00]

Hello,

My PORT is not working and I need to change the IMEI number. I spoke to Cityfone and they said we need to use my account number to make the PORT work.

Can you assist please.

[Diane00]

Thank you

[slusagm · Accepted solution]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[hTideGnow]

@Diane00 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call