Community

TheSmashyOne · a month ago

My billing cycles from October 27 to November 26 therefore should be available until end of day today being the 26th now for some reason your system decided to take everything and switch it over today instead which is now suspended my service I dearly. I’m not very happy about this at all and I would like a resolution easy my service returns mediately and billing cycle adjusted to suit what is Sis on screen. I’m also expecting a reward and or credit of some kind for the inconvenience this is caused.

@CS_Agent

3rd time I’ve had to create a post to try and get it to even post to you guys!!!!

edited by computergeek541: As per terms of service, profanity has been removed.

TheSmashyOne · a month ago

Yet even with doing this they apply $2 instead of $20… so yet another issue along with the stress, pain and other issues I’ve faced today due to this uninformed matter.

Yet still no @CS_Agent has reached out or answered my 2 support tickets now entered.

TheSmashyOne · a month ago

Im not following your change of attitude?

TheSmashyOne · a month ago

Yet services continued 7-8am without any notice and still show as active service on my phone and even in the app show “UPCOMING PAYMENT” as attached below.

slusagm · a month ago

I think the 30 days was something for Public Mobile from the very beginning and Telus inherits that. Of course, they can fix it by make it on monthly to make it less confusing.

With the cycle showing, I am pretty sure it came with the software package, no one care or know how to make it 30 days and hence it is what it is

kb_mv · a month ago

I've been with PM for going on 6 years now and the billing cycle has always been the way it is. We do occasionally see complaints about it but If there was a law suit in there somewhere i am pretty sure it would have been done by now.

In the OP's case his 30 day period started on 27 Oct. Including that day, 30 days of service is up to and including yesterday, 25 Nov. Come 12:01 am today, payment for the next 30 day period to include today, is due.

Immune · a month ago

I did stick up for you before but now seriously? The solution to your --- problem is sooooo simple by just a click --- just renew your plan now.

hairbag1 · a month ago

@TheSmashyOne wrote:
So how do I infect contact someone in the next 10 minutes to deal with this before I am in serious trouble dealing with my chronic health issue that If I am not able to receive a call in the next 10 minutes for I’m seriously going to live is scrutinizing agony beyond your wildest dreams because my pain medicine will be cancelled and I will never get access back to it.

like that’s the seriousness of this situation.

With all due respect...there is only 1 way to get your service up and running in the next few minutes...that's to re-fund your PM account. You can use on-line vouchers like www.muskbird.com but they have a small user fee. The services of Recharge.com or Ding.com will also have user fees...a bit higher than muskbird.

hTideGnow · a month ago

HI @TheSmashyOne

if you need the service back today, you have to make a manual payment to resume service first

if you want to discuss with PM support, please open them a ticket

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

TheSmashyOne · a month ago

So how do I infect contact someone in the next 10 minutes to deal with this before I am in serious trouble dealing with my chronic health issue that If I am not able to receive a call in the next 10 minutes for I’m seriously going to live is scrutinizing agony beyond your wildest dreams because my pain medicine will be cancelled and I will never get access back to it.

like that’s the seriousness of this situation.

hTideGnow · a month ago

@Immune wrote:
@hTideGnow wrote:
HI @TheSmashyOne
you can think PM charges a day early , but not every month, just those months with 31 days. And you gain 2 days (or 1 on leap year) on Feb
On the other hand, PM gives you a 5% off, which will more than offset the 1 day every other month (5%*365 = 18.25 days)

I really don't think that the OP is concerned about being ripped off from a one day's payment. He's merely pointing out this grammatical error.

HI @Immune

I think OP has both concern.

but it is true the cycle period is confusing. Many raised that discussion before but somehow no change was made.

we are just customers here, so, we just share what we know, but can fix the system.

I am not very concern about the date myself as I have Autopay setup. But it is true it will impact others

Immune · a month ago

@hTideGnow wrote:
HI @TheSmashyOne
you can think PM charges a day early , but not every month, just those months with 31 days. And you gain 2 days (or 1 on leap year) on Feb
On the other hand, PM gives you a 5% off, which will more than offset the 1 day every other month (5%*365 = 18.25 days)

I really don't think that the OP is concerned about being ripped off from a one day's payment. He's merely pointing out this grammatical error. However I do disagree with his faul language as per his acronym..

TheSmashyOne · a month ago

That still negates the fact I’m “being told” after the fact and don’t get paid for today. So I have important business matters to my health and my pay check to handle today that I won’t be able to due to the fact PM is forcing me to do something that was never properly explained or an option to defer a day or two like other subscription services. Wtf?!?!

this is absurd

TheSmashyOne · a month ago

Thanks for understanding!!! They have a serious issue in which can be taken legal actions for falsely advertising their service.

now if they’re working 30 day. Then it should have said oct 27 - Nov 25, the Nov 26 Dec 24 etc. which as a result is absolutely ridiculous to have the payment date constantly changing like that

hTideGnow · a month ago

HI @TheSmashyOne

you can think PM charges a day early , but not every month, just those months with 31 days. And you gain 2 days (or 1 on leap year) on Feb

On the other hand, PM gives you a 5% off, which will more than offset the 1 day every other month (5%*365 = 18.25 days)

TheSmashyOne · a month ago

Wow… you really didn’t actually read the other messages did you?!?!?!?!

Immune · a month ago

@hTideGnow wrote:
HI @TheSmashyOne
PM is using a 30 days cycle and not a regular monthly cycle.
So, when it says the cycle is from oct 27 to nov 26, it actually means the cycle ends beginning of the day Nov 26 and not end of day.

As you explain what they mean, but is it correct? For example, if you read an add that states a product will be on sale from -- the 27 th to the 26 th -- wouldn't it be reasonable to assume that you have until the 26th to buy that item?

hairbag1 · a month ago

@TheSmashyOne

you can get payment vouchers at most 7-11, Walmart or Shell gas...then dial 611 to add the vouchers to your account and reactivate your account.

TheSmashyOne · a month ago

Well that makes it almost impossible for members who live in government assistance or cpp disability who don’t receive funds until a set date.

in essence you literally change a day early every month. That’s ridiculous.

this also was never explained anywhere during sign up to make provision for this.

im still rather irate over this matter. I have important business matters to deal with today and due to this vs I’m fcked?!?!

this is not an acceptable response to the service. All other subscription services run accordingly to a 28, 30, 31 day cycle.

so next month I’ll need to pay on the 25th?!? Wtf is that? How do you force a client to do that??

hTideGnow · a month ago

HI @TheSmashyOne

PM is using a 30 days cycle and not a regular monthly cycle.

So, when it says the cycle is from oct 27 to nov 26, it actually means the cycle ends beginning of the day Nov 26 and not end of day.

Dunkman · a month ago

@TheSmashyOne

The billing cycle with Public mobile can be a bit confusing. Your payment is due at 12:01 AM on November 26.

To immediately start your service again. You will need to pay via your self service account. Load up funds equivalent to your plan's cost.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

If you have further questions, you can contact customer service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take 1-2 hours for CSA to respond to your request. Check your private message inbox for response.

Community

Billing Cycle/Service Suspension a day early?!?!