Subscription expired, despite bill being paid

[Nq5]

Midway through last month I had logged on to my account and noticed a plan available to me that I wanted to switch to. I scheduled the plan to activate upon my subscription renewal because the last time I did it immediately I was charged to new amount despite only having just paid the renewal. So I figured I will schedule it and great. The plan was scheduled to become active yesterday, the money was debited from my account and everything looked fine. Halfway through today, my phone stopped working and each time I attempt to talk to an agent through support, they reply twice asking for info and then stop replying. I'm not being rude or difficult in my messages, I'm purely responding to the questions asked. Is anyone else having this issue with their subscription and/or the support team? I just want the service that I have paid for! 

[Nq5]

I do understand that it isn't a live system, but I get a response, respond immediately, get a response from CS immediately, respond again, get a response from CS immediately, and then I respond and am ghosted. 

I did try the network reset, but to no avail. 

I was charged the new plan rate. The plan was set to change as of March 5th (and was 1 dollar less than my previous plan), the amount was debited from my account, and then halfway (if not more than halfway) through March 6th my account suspended due to not paying for/having an active subscription. 

[Dunkman]

@Nq5 

Unfortunately, Public mobile customer service interactions are not live and immediate.  Need to wait 1-2 hours sometimes between responses. If you provided the information, a CSA will usually respond.  Might need to be more patient. 

Were you charged the new plan rate?  Is your account status active versus suspended?  

Might want to try a network reset of phone if not done already.  Note: this will erase any saved Wifi passwords. 

[hairbag1]

@Nq5 

use this link to message Customer Support directly. Request that your issue gets escalated to senior adviser as you've already experienced front line support with no resolution.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nq5]

I have tried restarting, swapping the sim to another phone, and switching the network. Unfortunately none of these things have worked. It seems as if it is an issue with their system at this point, but I can't seem to get anyone to answer/help. It's like they want to collect the ticket number but not see it to resolution. 

[hairbag1]

@Nq5 

you'll have to continue working with Customer Support is it doesn't start working. Have you tried using the sim in a different cell (assuming you have a hard sim).