My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew. I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls. The account menu does not show a way for me to make a payment (other than updating the credit card). How do I make a payment so the plan is reactivated?
@Redgrandam the Add Funds button is not showing up to some people, mainly new accounts. Oracle team has raised the issue with PM and they are still checking. For now, please bookmark the link
@hTideGnow Is this something that is available directly through self serve? I had the same situation and after searching and searching I finally found this thread and the link worked perfectly, but I'm super confused that there doesn't seem to be a way to get to this page to make a manual payment directly from the payment tab (despite many help articles saying you can). Just a missing feature that will be added back in some day?
Before I reset the PIN, I tried this, but I did not find a way to make a manual payment. I only see "Update your credit card" section. but thank you @hTideGnow
My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew. I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls. The account menu does not show a way for me to make a payment (other than updating the credit card). How do I make a payment so the plan is reactivated?
Payment needs to be made manually. The autopay system only tries once. Can you try dialing 611 from your phone to make the payment?
