Credit card expired

[benjidaddy]

Hello friends,

My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew.  I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls.  The account menu does not show a way for me to make a payment (other than updating the credit card).  How do I make a payment so the plan is reactivated?

Thanks!

[hTideGnow]

hi @benjidaddy 

i have posted the manual payment link above, but will repeat it here

https://myaccount.publicmobile.ca/en/account/payment/funds/card

But you don't need to reset PIN to use that add funds link.  The pin reset is only used to access *611 and make account update or payment using *611

[Handy1]

@benjidaddy  

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[benjidaddy]

Before I reset the PIN, I tried this, but I did not find a way to make a manual payment.  I only see "Update your credit card" section.  but thank you @hTideGnow 

[hTideGnow · Accepted solution]

HI @benjidaddy 

to update the pin

https://myaccount.publicmobile.ca/en/account/reset/pin

[Handy1]

@benjidaddy  

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin

[benjidaddy]

Thank you for the quick reply.

It asks for 4 digit account PIN, which I just can't remember.  Is there any other way?

[Handy1]

@benjidaddy  After updating the credit card info you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hTideGnow]

hi @benjidaddy 

use this link to make a manual payment

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[computergeek541]

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@benjidaddy wrote:

My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew.  I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls.  The account menu does not show a way for me to make a payment (other than updating the credit card).  How do I make a payment so the plan is reactivated?

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Payment needs to be made manually.  The autopay system only tries once.  Can you try dialing 611 from your phone to make the payment?