How to cancel the service and port out the number.

[moderator1983]

Hello, I've recently got PM connection and now they've a Black Friday deal (which will suit better for me), however, when I logged in to my account, I couldn't find this deal is available to me. I'm referring to $29 for 10GB (5GB, US/Canada/Mexico) plan.

Later I found, Freedom is also offering same plan so I'm planning to switch to Freedom and get the deal.

Now big question is, what's the procedure for number port out and closing the account.

Thank you.

[slusagm]

you don't need to close the account yourself, and don't.  The porting will close the account when completed

just open the account with the new provider, give them the phone number and account number.  PM will send you a text to confirm and you just need to reply yes 

[softech]

@moderator1983 

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem.  Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.  

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Now activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical:  Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request.  You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls.  Once you are getting incoming calls, porting is completed.  Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)