Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM Card Error

Hello!I'm getting a SIM Card error, and I've worked through the troubleshooting (restart phone, then remove SIM and restart phone), and the next step is to request assistance from a @CS_Agent I also purchased a new SIM, but I can't even apply it to m...

Resolved! Public Points?

what is the difference between those saying International , or Canada US? how about other that said neither

Resolved! can't download PM app

can't download PM App to subscribe

Constant call dropping and terrible voice quality and big privacy issues.

PM, I really need your help.For the last month, I've been experiencing terrible call quality, dropped calls, calls connecting to other people's conversations. The last one is a huge privacy issue. I expect my calls to be private between myself and...

Re: Wifi calling

Resolved! Referred By A Friend

Hello!I just transferred my phone number minutes ago to public and was referred by a friend. When I put there referral code and hit submit, I expected it to be part of my profile..but there is no $10 credit and it doesn't show!What can I do to resolv...

Resolved! Cant access my public mobile account

My iphone 12 bit the dust. motherboard is shot. It has a public mobile esim installed. I can't access my email because it wants to verify me via text and I can't access my Public mobile because it wants to verify me through my email It's a continious...

Iogin

Can’t login, app keeps looping to login page. Have not had cell service or data since switching to public. SOS

Group plan

Hi, My partner and I have individual plans with public mobile. I would like to enquire if there is any group plan that includes data for both of us ? Thank you, Anamika

I used to be a customer, how do I see if there are any winback promos?

I stopped receiving marketing emails from Public, so I don't know if there are any winback offers for previous customers.How do I see? It's hard to reach out to a live person on Public mobile. I get stuck on the chatbot.

How to make payment

Payment

How do I pay my payment

Resolved! Subscription before phone with eSim?

I've never used an esim, I'm hoping this gets answered before the sale ends. I purchased a phone but it will only arrive on Monday. I'm looking for a bring your own phone subscription and there is a sale on that ends today. Can I subscribe today to g...

No connection

I didn’t receive my SIM card

It has been ten days since I bought the sim card, why haven't I received it yet?

my account

Would like to stop service for phone while I go away. How do I do that?

Mobile network not available

I cannot call out, incoming calls go directly to my voicemail which is not accessible. I can receive text messages.The phone seems ok. What can be the problem? Sim card?

Resolved! Need to pay my bill

Don’t know why my subscription expired, and now I can’t find the place to make a payment, and I tried to pay by 611, but it tells me I need a pin, and I don’t know my pin, try to ask customer service submit a ticket, but got error page, need help

Hey I don't know how to use your support line

How do I find out why I can't send SMS

Can't Access App

Hello, this month we had a friend visiting and we ordered an Esim for him, however he was not able to use it as your app was not available in his European istore. His Esim was therefore never installed or used. We now need to cancel the subscription,...

Resolved! New subscriber

Hi recently switched to this Public phone service with a Canada and USA unlimited calling and 20GB data plan. When you look at the app why does it still show an add on for roaming to USA at extra charge?

Account Suspended?

My account is due for automatic renewal today. It is saying my account is suspended. Why wasn't the payment pulled from my credit card like it is every other month? The card doesn't expire until '27.

Payment issue!

Hello, I don’t have a pin to re-process my payment on the phone dialing 611.I have updated my expired credit card on the account, but it’s not doing the payment again.There’s no life agent to chat with or anybody to call. I really need help to get my...

When to switch SIM card

I just signed up for PM. Received cancellation confirmation request from Bell. Can I switch to my new SIM now or do I have to wait for a notification?

Resolved! Phone bill statement for 2022

Please how can I get my phone bill statement/receipt for 2022? I need to submit this to the CRA.

FFatherlocked out of phone account and every solution Public Mobile has required you to log in.

I am livid and i do mean livid. My father is visiting from canada and needed a US phone plan. Tried to log in and he got locked out told him to wait an hour. No problem-only after 2 hours same message. After a day same message go to reset the passwo...

I cancelled subscription and ported the number but still get billed, can i get a refund?

Resolved! Payment won't process; tried multiple credit cards; circular support

Yesterday I got an alert that my automatic top-up failed to process. This was odd because I've been using the same credit card info for years with no issue and my card hasn't expired or had issues anywhere else, but whatever. I logged in and tried to...

SIM

I have had my SIM card for about 5 years. I travel back and forth to Europe and change it when I come home. It usually works fine. This time it seems to recognize the sim and then after a while says it is not in the phone. I’m wondering if it is dama...

Roaming fees

I have a Canada / Us plan and I am wondering if there is anything I should do to my phone to ensure I do not get roaming fees?

Community

Forum Posts