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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! switching koodo to public mobile issue

Hi, a few days ago I got my public mobile sim card. I entered all my information plus my old phone number to transfer to this account. Once I entered everything i got a quick error pop up (dont remember the error number) and I tried sending in 3 tick...

Resolved! account

i lost my phone and just got charged on autopay not knowing it was on so i suspended my service so i want my money back cause my service wads only renewed on 21 feb so i dont want tp pay for service i cant use

Resolved! Plan end date

Hello, I always seem to forget this question. If my current plan goes from Jan 24 - Feb 23, does it end before midnight on the 23rd? Or does it end at a certain time during the day?

Resolved! texting from the US to another canadian phone

Hi I was just wondering can I send a text while in the United States to another Canadian Phone using my current Public Mobile plan? If no can I do it with a special package? If yes how much? Regards Don

Resolved! payment

I cancelled my service but my payment keeps being pulled from my account?

Resolved! Lost my phone.

and sim and had to get new one cuz forgot password with everything being saved in phone. I had just paid for a month on my old number but also had to pay for new one. Is there any way to transfer my rewards and the balance paid from old account. My w...

Resolved! US Roaming talk and text Add-on

I have 1 day left for US roaming talk and text. How do I add it before it expires? I tried added it and it just gave me funds in my available funds. Thanks

Resolved! Where is my message from yesterday?

I posted a concern yesterday on this site and I can't find it anywhere. Where can I locate it and when would someone (?) respond to it. Please help. Thanks.

Resolved! SIM card swap

For some reason it won’t save my changes when I enter the new SIM card # , but when I save my changes to my name it saves .. I bought a new sim card because I lost my phone an have to get new one

Resolved! Suspended services but account paid, account sign in refused

On Thursday morning I received a text message but sometime after lost all service as if my account has been disabled. I am unable to sign into my account and it does not allow me to change my password, as it says my sign in info is not correct. I hav...

Resolved! Unregistered SIM

I'm setting up an emergency phone for my in laws. Just so they can make calls if they need to. They had an old phone from an old carrier that I put a public mobile SIM into. It says unregistered SIM card.This forum seems to be saying that I need t...

Resolved! Rewards vs points

Right now I have a $4 off with the reward program. I want to upgrade for more data. Will I continue to save the $4 per month or it will be changed for points?

Resolved! Help!

Seriously frustrated, I didn't have enough money in my account when my plan got renewed. When I went to sign in to my online account, every time I put my login info in and press enter, instead of taking me to my profile, it takes me to a black page s...

Resolved! Home internet

Do you offer home internet? What do I need for it?

Resolved! I bought a new sim card. How to repleace my old sim card?

Dear Madam/Sir, I lost my sim card. I bought a new one. How can I active it by keeping my phone number? Thanks Sara

Resolved! traveling abroad

I will be traveling to Korea for a month, and I'm going to be getting a new SIM card when I land so I can contact friends and family. Is my phone locked to my current SIM card with public in Canada? If so, how can I unlock it so I wont have any issue...

Resolved! Changing landline number to cell phone

What is the process in changing our landline number to my cell phone? ( we will be ending our landline in April)

My service stopped working and my account is active

Hi my service stopped working, cannot make or receive calls. My account balance is up to date and is currently in Active now. What do i do?

Net Work

Hi my network just stopped working and i did everything to get it tp work not sure whats going on

Network down?

I’m suddenly not connected to the network. I did all the trouble shooting the chatbot thing offered and nothing works. Is there an issue with public mobile?Service

Resolved! Only outgoing calls working on both phones on the account

We have two iPhone 8 models on our account and only outgoing calls are going through. We have reset the phone, reset the network settings, removed the SIM card, turned off the wifi and have not been successful with receiving calls on either phone.

Resolved! Not getting SIMCard

HiI ordered 2SIM Card (One of them is free) on Jan 22, but I have not received it yet! My order number is 324050. How can I track it?Thanks

Resolved! Connection failure

I bought a new sim card activated it and put in my mi 9t phone. For some reason it wont connect to the network. It worked with the old sim. I tried it on a friends Samsung A3, same thing. I put it in an old LG Nexus and it works.I cant figure this o...

Account

My account isn’t working and I have a SIM number

Resolved! Switching from a 90 day plan to a 30 day plan

Hi everyone,I am looking to switch to the $40/month plan (currently on $150 for 90 days). If I switch now do I get any kind of credit? Or can I only switch closer to renewal?

Other plans not showing up

Last fall I shifted my wife's plan from a $35 to a $15 plan, but I just checked her account and the reduction was never applied. I don't have proof of this because I literally just used the 'change plan' option on your website and expected it to work...

Resolved! Payment

Hi,there !My email address was changed and my credit card changed...

Resolved! Cell Phone # Transfer (Confused with instructions on the Public Mobile website)

Hi, I have an OLD cell phone with service from Fido with their SIM card, and I want to transfer my existing phone number to my NEW cell phone that I already inserted the Public Mobile SIM card. After re-reading the Public Mobile instructions that don...

Unable to receive calls

Hello, I am unable to receive phone calls. I believe the porting of my phone number was unsuccessful and I no longer have the SIM card of my previous provider. I never received a porting request SMS.

Why are my add-ons not working?

Hi there, I have 2 GB (1.89 GB remaining) of data add-ons that I received as a bonus some time ago. My monthly data of 1 GB is used up, so why doesn't the 1.89 GB of bonus data kick in?? It should automatically!! Hopefully a moderator can fix this ...

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