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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Just ported number in - Voice Calls & Data are OK, SMS is not working

Hi guys, I just ported a phone number in - Voice Calls & Data are OK, SMS is still not working. It's been ~3-4 hours now. Any suggestions?

Resolved! Lower tax for the payment

When I lived in British Columbia, I activated my phone, but I've been living in Calgary from a year ago until now. However, the tax on monthly payments is currently being applied at 12% as per British Columbia regulations. If I request to change my n...

Porting issues with text messages and voicemail

Hi everyone, I am start frikkng out because I port my number from freedom to public mobile and I cannot receive messages nor send text messages. I am unable to set up the voicemail as well. I have already send messages to agents without response. If...

Resolved! Change subscription

I changed from 1gb plan for 25 to 20gb plan for 29 last month. It activated this month. They charged me 29 but the system so that I am still at the previous plan. How to solve the problem?

Resolved! I cannot port my number from Public!!!

Tried to port the number to the other provider twice. The chatbot is useless. So frustrating! What am I supposed to do?

Resolved! Change Subscription

Hi,I would like to change my current subscription to 3GB Data at 4G Speed. I am unable to accomplish this online. Also, I would like to take advantage of the 90 Day option listed at $19/month which isn't an option as well.

Resolved! can I use my usa data adds- on when I am in canada?

can I use my usa data adds- on when I am in canada?

No support

Duplicate thread

How do I port out

3 days no service

Please continue the discussion in your existing message thread.

difficultiy subsribing and login

hi having issue subscribing and login

3 days no service

Black listed

"I recently purchased a second-hand Samsung phone and have been paying for service. However, I discovered that the phone is blacklisted, which has prevented it from functioning properly. I would like to request a cancellation of my service and a refu...

Resolved! unable to receive SMS messages after transferred account

I transferred my phone to PM, I'm unable to receive SMS messages. Additionally, my new account with PM isn't functioning anymore. The message I receive states: 'We’ve noticed you have an active Public Mobile service and would like to confirm your ful...

Resolved! How do I activate my sim card I already subscribed and then realized esim isn't compatible with my .

How do I activate my sim card I already subscribed and then realized esim isn't compatible with my .

Can't send PM due to limit?

Talking to a CS rep to activate my line with Public Mobile and the error i get is"You have reached the limit for number of private messages that you can send for now. Please try again later."For a completely online based business model this has to be...

Rewards vs Points

Hello everyone, now that all public mobile customers are being forced to move to points we are loosing our rewards for loyalty, pre-paying and so on. My bill has gone up almost 10/month and I have to accumulate points to to get a discount on my bill ...

Unlimited Talk/Text $15 Public Mobile vs Unlimited Talk/Text $100 Telus

When I try getting people to sign up with Public Mobile, even if it's just the $15 plan, Telus goes and does this. Time for Public Mobile to offer this plan. Question is, why would anyone in their right mind want to join Public Mobile, Telus's 3rd ti...

Resolved! Lost the 240 gb gift when changing plan

Hello,I changed my plan to a lower cost one since I received 240 gb for 150 days to be able to use that bonus for that period, with the intention of switching back to a data heavy plan later. However, my plan changed yesterday and today I had no data...

PUK unlock sim code

I need a PUK code to unlock my sim card. It was accidently locked while trying to insert it into a new phone, which was locked itself. I need help asap. I'm expecting a call for a medical appointment and I can't receive any because my old phone is br...

Public Points

Let me understand this , I no longer get 10 dollars off my bill a month for loyalty auto pay and friend referral I get 7 points ??? I should have at least enough points each and every month to get 10 dollars off my bill ??? Who freaking thinks this i...

How can I set up my phone to use my monthly allotment first then my add-ons?

Thank you so much!

My bill jump up a lot!

Both my wife and l have been subscribers for many years and signed a few people up. We enjoyed our discounts and now they are all gone. We are paying a lot more!

Resolved! account login

has anyone having any problems logging into your account, I get the same error. I can log into my wife's account but not mine thanks for your help

Can't finish new activation

I started new activation and accidentally deleted the eSim (thought it was for the old plan), and now need a new eSim to continue activation

Resolved! All rewards gone

All my rewards disappeared from the account after switching plans from 1GB for $24 to 20 GB for $25 with 90 day subscription Referral bonus, auto pay bonus, anniversary bonusCould you please advise?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Just ported number in - Voice Calls & Data are OK, SMS is not working

Resolved! Lower tax for the payment

Porting issues with text messages and voicemail

Resolved! Change subscription

Resolved! I cannot port my number from Public!!!

Resolved! Change Subscription

Resolved! can I use my usa data adds- on when I am in canada?

No support

How do I port out

3 days no service

difficultiy subsribing and login

3 days no service

Black listed

Resolved! unable to receive SMS messages after transferred account

Resolved! How do I activate my sim card I already subscribed and then realized esim isn't compatible with my .

Can't send PM due to limit?

Rewards vs Points

Unlimited Talk/Text $15 Public Mobile vs Unlimited Talk/Text $100 Telus

Resolved! Lost the 240 gb gift when changing plan

PUK unlock sim code

Public Points

How can I set up my phone to use my monthly allotment first then my add-ons?

My bill jump up a lot!

Resolved! account login

Can't finish new activation

Resolved! All rewards gone

Incoming and outgoing text messages

$34 Can-US plan

Canada wide talk

ESIM didn’t activate

Phones?

I lost my old phone with a public mobile sim, and ...

Can’t activate e sim and can’t port my number eith...

Re: Mises à jour du soutien : Solde éclair rabais ...

new email