hi @Aj61
did you use the app to activate? did you get to the end of the subscription using the app?
If you did, the app would have installed the esim for you as part of the process. Please go to your phone's Sim Manager screen, check if the Public Mobile esim is there and enabled (or Turn on this line is enabled and set as Primary)
In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim
If you still need further help, ask PM support,
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
