Billing

[Ashley1661]

I got billed for 2 payments today when I was re-subscribeing

[Handy1]

@Ashley1661  If one charges is just pending it should fall off , but check your account payment history did public mobile charge you twice ? If not charges are posted 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Ashley1661 

you sure one of them is not just pending charge?

and did you check My Account and see if the extra is stored as Available funds as a cedit? If it is there, you can choose to let it stay and it will be used for next renewal 

but if you want support to check and issue refund, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage