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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Phone not in service

Same issue with me here,

Phone plan

HiI want to know why I can't get back a low cost plan it only get higher I only have 4 options to choose from

Is Moto G55 compatible with Public Mobile?

Hi! I'm considering replacing my current phone with a Moto G55. I want to be totally sure it will be compatible with Public Mobile before I buy it, though. Is there somewhere I can check that?(If someone on here has a Moto and can tell me if it works...

Transfer my esim

Hey need help transferring my esim to a different phone and I looked up online that I need a qr code and i don't know how to get can someone guide me to it.

Sim Card not provisioned

Can you please reprovison my SIM card, it is not working and says I need to provision SIM card. Thanks

Issues transferring number

I am trying to transfer my husbands number to his public account. It is telling me his number isn’t a Canadian number and that we have to contact Koodo to transfer. He is currently with Sasktel and has a number from Lemberg Sask. has anyone had this ...

Huawei P30 Lite can't make or recieve calls.

I got a cheap new phone Huawei P30 Lite MAR-LX1A. Removed my sim card from my old phone and put it into the P30 Lite. Wifi is working, can receive SMS, mobile data is working, but I can't make or recieve calls. Everywhere I read this phone shoul...

How to check if phone number is eligible for porting to Public Mobile

As title says:How to check if phone number is eligible for porting to Public Mobile?Basically moving phone number from any other than Telus family provider, Bell mobile, Bell land line, etc.It used to be a link to Koodo site to do that but it is not ...

Phone number transfer

Hi there, I'm trying to port my Telus number to Public. When I input my current Telus number it says it's invalid. I still have my account with Telus so it should work.Thanks

Adding Funds Issue.

Greetings, I have the same issue still in 2025. My partner has the ability to add funds by debit on their account and I do not on mine. I don't understand how this is an issue two years later after your "we are working on it" post. I send you tons of...

I have a plan to make free calls within canada and states my phno 1##########

Today when I call I get a message saying i have no minutes it is only 10th of Juneplease help.-Shobana

Unable to activate eSIM prescription

Hi,I want to change my provider to PM.After purchased prescription and during the app activation, I accidentally converted my original physical SIM to eSIM from the original provider, now it’s showing SOS only.Now the PM app screen keeps saying eSIM ...

Resolved! How to call Germany

I need to call a government office in Germany for my mother. I will buy the international minutes add-on but am wondering how I will dial this number (+49 180) 5 01 40 09 ?

Phone number selection

There's a phone number I want to specifically register, it is my old phone number that has been disconnected due to inactivity 3-4 months ago. Is it possible to register it. I currently have a new line with public mobile i want to change the phone nu...

cant make a call

Resolved! Income Tax

Need help reaching a moderator with regard to income tax for the year 2024 for 3 family members

Unable to connect to Comwave number from the mobile phone with Public Mobile

I am with Public Mobile and I am unable to connect to the Comwave number from my cell to make a long distance call anymore. Comwave didn't find any issue with them and suggested to check with Public Mobile.

Added data not shown

Canada/USA plans with more than 100GB data

Are there any near future plans to introduce a plan with more than 100GB of data? I would ideally like to have 150 or even 200GB of data.

Switching phones

How do I switch my number to a new phone?

Resolved! I want to pay my payment

Payment Issue with my registered payment method

how could i get anyone help to reset my account？

Continuation of previous post

Keeping Old Phone Number

Can I new user keep the same phone number ( that they were using from a previous provider ) under a new public mobile SIM (in this

Referral Credit

Is the special onetime offer of $15 Referral Credit still available? Do both parties get a $10 credit on the regular/monthly?

Resolved! Will “suspend payment” prevent me from returning a plan that is no longer offered?

I want to stop auto payment for some time. I am currently on the 15 dollar plan that is no longer offered on the website. If I stop payment and restart it within 90 days, will I be able to continue the 15 dollar plan or it will be removed and I will ...

Resolved! Hi PM community

The name on my public mobile community is wrong. My name is Brian. The name on my account is correct, so it’s only when I’m in the support that it shows incorrectly. And everywhere I looked, it’s all the right name. So how do I change it for the publ...

text message delay, mms works properly

My text message delayed by 10 to 30 minutes, both sending and receiving. But MMS works properly.

Resolved! Re: 90-Day subscription Plan

Why does the help video say you can choose 30 day or 90 day plan after you select a new plan, but there is no option to switch from 30 to 90 days at this point, just confirm the payment.

I dont remember my email

How to reset my account if I cannt access my email , when I click forget password it sends a link to my email ,I cant access the email

I have been locked out of my account for 2 weeks

Im locked out of my account. Originally an agent told me to get a card to put money on my account. What cards??? Says they don’t sell them online anymore. So I buy a new sim?? I can’t seem to get any agent to respond. I just want to use my phone....

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