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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 3216 Views
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 11999 Views
  • 170 replies
  • 18 Bravos

ProMotion not applied

Hi!I was offered a promotion through text message and it wasn’t applied to my account. Now what do I do?

Ashber by Great Neighbour / Super Voisin
  • 56 Views
  • 1 replies
  • 0 Bravos

Call to Paraguay

I need to call Paraguay, how do I do it?

Ale18 by Great Neighbour / Super Voisin
  • 69 Views
  • 3 replies
  • 0 Bravos

Fraud

Someone is using my phone number for fraud. What do I do?

Danodinel by Great Neighbour / Super Voisin
  • 129 Views
  • 8 replies
  • 0 Bravos

Need information for becoming a new customer

Need information for becoming a new customer.  Is there any possibility of chatting with  a Human-agent for getting information about porting to an active Public Mobile phone number? Also changing the due date for payment? I am looking to get the low...

RHuntOttawa by Great Neighbour / Super Voisin
  • 126 Views
  • 5 replies
  • 1 Bravos

Two step verification on log in.

When I log into my account I tick trusted device. On my next log in I am asked for a two step verification code again. Is this a system glitch?   Thx

bostrosky by Good Citizen / Bon Citoyen
  • 177 Views
  • 9 replies
  • 1 Bravos

Resolved! ESim

Hello! I paid for an ESim but I cannot download the app since my phone is set to another country, I am only here temporarily. Is there any way around this or to get physical sim without paying extra? 

sargeorgio12 by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

e sim failed ACTIVATION

I paid for e sim activation that did not work. It cost me 50.00.  I then ordered 2 sim cards and paid 20 + tax. I need help.

dollman1 by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

New Community Name After Eversafe Error

I lost my community name with Eversafe.  I bravoed this, asked CS for a return to the old one.  The new one disappeared, so I tried to log in with the old.  That was already taken, I assume by me.  I decided to check the new one, it was accepted.  Ho...

Anonymous by Not applicable
  • 198 Views
  • 5 replies
  • 1 Bravos

Cheapest way to make my phone work

Hi friends,my plan expired today and I don’t have enough money to renew my normal monthly plan. Is there any way to make my phone work again with the $5 credit I still have, and 29 points?

Shy-guy by Great Neighbour / Super Voisin
  • 124 Views
  • 4 replies
  • 0 Bravos

add on usage

I already finished using my data plan this month as I continue using data it doesn't seems to use my add on bonus see attachment why? 

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Samhorns by Great Neighbour / Super Voisin
  • 92 Views
  • 4 replies
  • 0 Bravos

Refering Friends

So I referred two friends to Public Mobile last weekend but every time I put in my referral code when we signed them up it gave me a 404 error so I had to set them up without it. I would like to talk to someone to get this corrected but when I try to...

MauriceM by Great Neighbour / Super Voisin
  • 83 Views
  • 2 replies
  • 0 Bravos

Resolved! Refer a friend

I did not receive my refer a friend rewards 

Dogro by Great Neighbour / Super Voisin
  • 202 Views
  • 8 replies
  • 0 Bravos

@CS_Agent in our Community

@CS_Agent in our CommunityWhen I signed up I forgot to add the Public Mobile code of the friend who referred me to this service. Can I add it now before I've actually completed my subscription? My SIM card hasn't arrived yet so haven't made the switc...

ActingUp by Great Neighbour / Super Voisin
  • 168 Views
  • 11 replies
  • 1 Bravos

Overcharged for two accounts

On June 6th I created two accounts, one for my wife and one for me. When I checked my credit card today there were three transactions from public mobile when there should only have been two. How go I recoup my $44.00. 

RicePoint by Great Neighbour / Super Voisin
  • 132 Views
  • 7 replies
  • 0 Bravos

Esim

I bought an esim because the website originally told me my phone was esim compatible but when I bought the sim it said my iPhone is not. How can I refund?

Flor by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 0 Bravos

add on usage

I still have a lot of unused data and long distance minutes  left ( shown on my enquiry ) in my add on why it is keep on saying I don't have any add on link to this account?

Samhorns by Great Neighbour / Super Voisin
  • 118 Views
  • 7 replies
  • 1 Bravos

credit card

how do i update my credit card number?

Gillian213 by Great Neighbour / Super Voisin
  • 260 Views
  • 8 replies
  • 0 Bravos

Resolved! how to login without phone

Now that I'm logging in through Eversafe, it asks for the PIN that it sends me via SMS. Previously, it used to ask if I wanted an SMS or email. I'm curious that if I lost my phone now, how would I log in to disable my SIM? I know I can add a trusted ...

Paul36 by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

going

Im going on 3 weeks of activating my public mobile account. It keeps saying it will send a 6 digit code to phone number to complete activation and full use. The code never comes through and my data is not activated I'm paying for it but it is not wor...

Arh by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

Adding a credit card to account

Hello,The new way of collecting payments is terrible. I used to just have to click pay with credit card and it would allow me to enter my credit card details. Since the upgrade to the site, my payment options have been deleted and it won't allow me ...

No longer have email

I no longer have the email linked to my account and I want to sign in to my account to cancel the subscription. Can I do this?

Gaby29 by Great Neighbour / Super Voisin
  • 185 Views
  • 7 replies
  • 0 Bravos

Can I have have my old phone number

A couple of mouths ago, my phone got stolen with my sim card in it, i just buy a new one, but when I try to connect to my public I only had the choice a nother phone number. But since, when I try to connect to my account they still send the verificat...

Jehud by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Resolved! Activate new PM SIM to existing PM number

I lost my phone and SIM card and now that I have them replaced I need to activate my new SIM card to my existing account.  Everything I've tried so far (following every instruction for every possible suggestion given) has proven unsuccessful and I ca...

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