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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26948 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38841 Views
  • 185 replies
  • 29 Bravos

Data —- why did this happen.

This account shows usage of my 250 mb of vs the 5 gb add on with an expiry. Makes sense  that the freebie (5 gb) won’t be used until my 250 mb has been used up. The SIM is in a ZTE box that has no option to use data. Any advise from ZTE users? 

Screenshot 2024-07-22 at 4.55.17 PM.jpeg
SeniorCitizen by Model Citizen / Citoyen Modèle
  • 464 Views
  • 3 replies
  • 0 Bravos

Came back to public.

I left public as I was in an area with only Rogers offering acceptable service. Public offered me an “exclusive offer” of 15 public points if I resubscribe to any plan $21+ which I did. when can I expect to see these points in my account? I activated...

leafsby2 by Good Citizen / Bon Citoyen
  • 476 Views
  • 6 replies
  • 0 Bravos

Phone Number General Enquiry

Hello. Could you please confirm whether you've used or recycled this number? Because I have been receiving calls and messages both on iMessage and SnapChat, or even Amazon, and they were all addressed the same as "Celine." It has been creeping me out...

JakeAnthony by Great Neighbour / Super Voisin
  • 472 Views
  • 6 replies
  • 0 Bravos

Sim card

I never recieved my sim card (morevthan 10 dsys) and when I try to reach out for help, I get an error message

Jessse by Great Neighbour / Super Voisin
  • 351 Views
  • 5 replies
  • 0 Bravos

Resolved! I just switched

My texts are not going through? I sent messages to someones phone it looks like it went through and nothing they are not receiving it. Anyone know the issue?

Problems with US data plan

I purchased a 15-day 250MB US Data add-on for a trip to the US.  Although the speed and service was mostly fine, I encountered two major problems.The usage metre in the "Add-Ons Usage" section did not update for days on end.  For about one week after...

PMticket1 by Great Neighbour / Super Voisin
  • 380 Views
  • 4 replies
  • 0 Bravos

Are referrals no longer available?

Are referrals no longer available?When I click on the personal referral link in my PM account I get a short note "copied" but then when I paste that into the referral field of a new account for my wife it says "invalid referral code"What I see pasted...

krshart by Good Citizen / Bon Citoyen
  • 587 Views
  • 9 replies
  • 0 Bravos

Updated Points System as a Public Mobile Client

Hi All,Can someone highlight how to accumulate points as a public mobile client factoring in all the recent updates? For instance, does community contribution still add points, and if so, how? Thanks

Oscarkiai by Good Citizen / Bon Citoyen
  • 426 Views
  • 5 replies
  • 0 Bravos

Resolved! ESim question about 2 public mobile phones

Hi all,I have 2 phones with 2 different public mobile numbers.  My new phone can take eSIM.  Can I get an eSIM for the second phone and port that phone number to the new phone?  If so, how?Thanks

chrisanna2 by Great Neighbour / Super Voisin
  • 405 Views
  • 4 replies
  • 0 Bravos

Cant access account Email no longer accessible

I had to create a community account with my current email. I am trying to access my account but it keeps sending links to an email that can no longer be accessed as it had been closed due to hacking. I need to change my email for my account to my cur...

LDSX92 by Great Neighbour / Super Voisin
  • 336 Views
  • 3 replies
  • 0 Bravos

Is there any way to force RCS support on iOS18?

RCS support was a major thing that made me want to try out the iOS 18 beta, but I didn’t realize it was a carrier-by-carrier thing for support. Is there any way to activate it on a Public Mobile plan?

dylanshivak by Good Citizen / Bon Citoyen
  • 329 Views
  • 2 replies
  • 0 Bravos

Number Porting - No Response From Previous Service Provider

Hi,I could really use some help. I'm currently with Rogers Mobility and I am attempting to switch to Public Mobile. I have set up my Public Mobile account, chose my plan, and have received my SIM. I attempted to activate my plan with Public Mobile by...

CFujimoto by Good Citizen / Bon Citoyen
  • 642 Views
  • 9 replies
  • 0 Bravos

Resolved! Redeeming points

In the beginning of July, I redeemed 15 points to be applied towards my July bill. I just got my credit card statement and saw I was charged to full payment amount. Any reason for it. How to have it fixed.Thank you

Nas2 by Good Citizen / Bon Citoyen
  • 777 Views
  • 8 replies
  • 0 Bravos

Subscription error

I completed a change in my plan last month, the payment was removed from my account today as scheduled, however my old plan is showing and my account is suspended.  Please advise nest steps.Thank you

JenniferPO by Great Neighbour / Super Voisin
  • 523 Views
  • 8 replies
  • 0 Bravos

Porting my existing phone number

I was out of Canada for about THREE and Half months. When trying to reconnect today, your site did not allow me to transfer (port) the number, despite the number being listed on my profile. The SIM did not activate with prompt saying it is NOT recogn...

dinkle1 by Good Citizen / Bon Citoyen
  • 722 Views
  • 9 replies
  • 0 Bravos

Resolved! US travel & Roaming

I am traveling to the US soon. I have lot of data on my plan. Can I use this data while in the US or do I need to activate the US roaming to be able to use my line in the US?

Mutey by Good Citizen / Bon Citoyen
  • 456 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out after one try

I cannot get into my account. It locks me out when I input my saved password which is correct.   Says wait an hour. Says too many attempts. It has been weeks and I try once a day. To reset password won’t sent OTP  

Heidi8GK by Great Neighbour / Super Voisin
  • 270 Views
  • 2 replies
  • 0 Bravos

Heading to Mexico

I currently have a USA/Can plan and am heading to Mexico for a week, I would like to use my phone as I do at home.. which add on do I purchase??

Vick_Can by Great Neighbour / Super Voisin
  • 307 Views
  • 3 replies
  • 0 Bravos

Picture texts

How do I get picture text on my OnePlus phone

Turkstrak by Great Neighbour / Super Voisin
  • 388 Views
  • 2 replies
  • 0 Bravos

ESIM question - Porting

Hello,     I ported my number from Freedom to Public (confirmed on the app) on Saturday. Whenever I disable the Freedom  SIM I do not receive calls/texts (mobile data works). And enabling both ESIM and physical Freedom SIM everything works. Question:...

VincentCruz by Great Neighbour / Super Voisin
  • 408 Views
  • 5 replies
  • 0 Bravos

Not received sim

Hellomy name is Leili Fallah and I placed my order 3the of July. no SIM card is received yetmy email address is***@*** 

Leiliflh by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 0 Bravos

Resolved! port issue

I ported my number from PC mobile but that number is not active in public mobile what should i do?

Yegambaram by Great Neighbour / Super Voisin
  • 360 Views
  • 1 replies
  • 0 Bravos

Payments

Hi, why they charged me twice in June, I ordered the 50 Gig, and they charged me for the 3 Gig plan also

aelhage by Great Neighbour / Super Voisin
  • 496 Views
  • 7 replies
  • 0 Bravos

Moving from Virgin Mobile to Public Mobile

Hello, Could you please let me know what is the process to move from Virgin Mobile to Public Mobile? It's very important for me to keep my existing phone number, I have it for many years. Thanks!

Shurik24 by Good Citizen / Bon Citoyen
  • 399 Views
  • 5 replies
  • 0 Bravos
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