Community

Auto Payment Issue

I have my auto payment by credit for years. Today my account has been suspended due to auto payment failure. My credit card linked to this auto payment has been always valid, and paying with the credit card manually resolved this issue. I also did no...

I can’t login my account

Spoiler  I can’t login my account 

why didn't my subscription auto-renew?

I tried to make a phone call today and couldn't and I got the message, "your plan didn't renew because we did not receive your payment. To resume your service, make a payment at--"I've been with PM for over three years and this is the first time this...

iPhone 13Pro Dropped Calls

Hello, in a 45 minute phone conversation, where my phone rested on the counter, I had 3 dropped calls. A few of my friends are also experiencing dropped calls. We didn’t have this problem with Telus & logically it shouldn’t happen with Public as they...

Iphone 13

Hi all:Are public mobile SIMs compatible with iphone 13s? What about 14s?Thanks

SIM not received

I have not received my SIM it has been more than 10 days

Unable to make /receive calls or text, no data

I switched over to public mobile today and it has been almost 8 hours and I still do not have data and cannot text, make or receive phone calls. I also cannot log into my account as I receive an error that says ‘Forbidden AI’. When I try to log into ...

Canada-US messaging

My plan has unlimited Canada-US messaging and calling. Does that include making call or texting while I am in the USA?

cant log into account no matter what I try

Three years ago I set my granddaughter up with a Public Mobile account. Unfortunately, I did not set up the account  piece of it properly due to a brain injury. Now I have to update the payment information but no matter what I've tried I cant access ...

Autopay

How to see if I’m on auto topup

Dropping calls, whether placed or incoming

It isn't the phone because in the past year it has happened on 3 of my Samsung phones. I just had a call drop 4 times in less than 5 minutes on a long distance call with a client. I was seated in my home, not moving. it is getting frustrating!   I se...

Overpayment

chargesI

My bill should be 30.45 and I was charged 36.95  I am wondering why?

Automatic payment troubles

We have automatic payment but service cut off for nonpayment  Have been using automatic payment for over 6 months with the same card with no changes. Wish you could actually talk to someone so they could tell you what to do 

Help - no human service is terrible - i have my credit card has been charged each of last 2 months

i have NO account with you / with Public Mobile .... my son's OLD # was canceled and we moved him to a new # with Telus ... you still charge my credit card the last 2 months and no one seems to be able to help me ... there MUST be a human that can so...

New Reward Points? How to redeem?

I’ve been with Public Mobile for years. Had $14 in discounts  automatically applied every month for years. With new “improved” rewards program its no longer automatic. I had $4 in loyalty, $8 in referrals and $2 in autopay. So now I have to jump thro...

Account on hold

Why is my account on hold there is enough money for my payment. What is going on with the system and these error messages 

Cancel subscription

Good afternoon, yesterday I purchased a SIM Card from this company. However, the Service in my location does not work correctly and I would like to cancel my purchase if possible.

Data not working….

My data says 1.43G used of 31G but not working. Current subscription is 1G data so rest most be carry over. Can’t use data. Help   

US roaming works

I would like to understand how US roaming works. it says 15 days Add-ons, but I believe it won't expire my subscription or plan right ?And it should not get activated automatically whenever I am in the US. How about International roaming other than t...

Transferring my VOIP number to Public Mobile, but that number can't receive a text message

I'm activating a new Public Mobile account and setting up my eSim. During the setup it's asking me to verify my identity and a text message with a 6 digit number was sent to my VOIP phone number - WHICH IS NOT A MOBILE phone - so I can't receive the ...

Bro I can’t transfer my number. Kinda a deal breaker.

So I just purchased my plan then went to the app to complete setting it up. Found out that my current phone number cannot be transferred. It is a Canadian phone number, granted it is from a small town in the territories. At this point in my life I ca...

Subscribe on hold because of non payment

Can anyone tell me why my subscription was on hold because of no payment?  I have not changed my account information nor have I got a new credit card.  It was a bit annoying get get a message today when my payment was due today. Thanks in advance if ...

payment

Why my bill  changed from 21 to28 dollars now?

5G

Hi,I am using a Galaxy S20 FE 5G. My subscription for 5G started June 12, 2024. But the phone only shows LTE/WCDMA/GSM. How do I make 5G  appear in my network mode?

Problems subscribing to new plan using existing email

A while ago, I created an account to sign up with PM, but didn't complete the process because I changed my mind part way through (i.e., I do not have a PM line now).  I'm trying to sign up now with the same eversafe account in order to sign up for a ...

Initiated # transfer after selecting package but now cannot login

1. created a Public mobility account2. I selected by package and added my credit card info3. initiated my phone number transfer from Telus on android to my new iphone4. my old phone shows (not registered on network) - expected5. new iphone not workin...