Community

Subscription renewal

My subscription renews in a few days but I want to renew it today how do I renew my plan without changing it 

Changed plan by mistake

I clicked on a text with and offer for $40 and said yes, thinking it would show me the details and not  actually change my subscription on renewal. I am happy with the plan I am on now so please do t change thank you

Cancel my subscription

Good day,I want to cancel my subscription on Public mobile. How do I proceed. Thank you 

Double charge - request for credit to account

Customer assistance requested: credit request - 2 charges posted 1 MINUTE apart for SAME amount. Please credit 2nd charge to future balance

eSIM transfer cost reimbursement

I was already using an eSIM, but I switched phones which required me to purchase an eSIM again in order to transfer my public mobile to my new device. Can you reimburse me for the costs made?I met all of the following eligibility criteria:1. eSIM was...

I need to get my January 2025 to Marrch 2025 payment history.Filter is allowed in the past 12 months

Double billing

I just got double billed for one month how can I get the extra payment back?

Need to get my old Public mobile number back

Hi There,I just assigned a new phone number to my new SIM (xxxxxxxxxxxxx). I had an old public mobile phone number (xxxxxxxxxx). I would like to get my old number back.With kind regardsxxxxxxxxxxxxxxxxxxxx

plan change

How can I go from a $40 plan to a $26 plan?

Voicemail hacked

Hello someone stole my phone and I just got it back a. Week or 2 ago?they changed my voice greeeting and I’ve tried every single thing to get it back to normal  I some how need it completely reset and have no idea how to do that! please help because ...

New Iphone 17 wont scan QR for esim

Everytime I try to get the eSIM transferred it won't work 

Payment

what date do i pay subscription

U.S. add on not working

I just paid for the U.S. add on...how long does it take to activate ? 

Payment issue

Hi public mobilemy payment got declined from my card even my card have balance. So now if i try to pay the payment through app its shows me 40$ something my original plan is 20$ because i have a discount for 24months what to do? Please help asap my s...

Reactivate suspended service

Despite being able to login, the app doesn’t give me access to MyAccount so I cannot click on reactivation I am still under 90 days limit

No Minutes

I am on a monthly plan - paid up! When I make a call, a message tells me I have no minutes. 

My existing card has been blocked as it is lost. When I try to input the new card number it won't le

My existing card has been blocked . When I try to input the new card expiry it won't let me add anything but the postal code.   It also wants me to change account and says I will lose any accrued benefits. This help isn't very helpful. I am also out ...

Re: Google Meet not able to join a meeting

I am experiencing the same issue. no dual sim setup, only using my public mobile esim on iphone. Google meet gets stuck trying to join. No issues with other apps.

Esim

I have another account that I accidentally deleted the esim when we starting my phone, I cannot retrieve it. I need someone to call me to help me. @CS_Agent

Need verification codes

I need verification codes to sign into school portal.Untill i can renew my account, is there a way to pay $18 or less just to receive my codes for now ?  Its urgent

The reason I don't like Public mobile

I've had public mobile for a very short while, and the reason I don't really like their service is because of the following.Billing, billing is terrible, when you top up using the IVR and you pay you plan, they take only the monthly plan price and no...

father passed away

I would like to take over my father's wireless line but the account and number says it is now suspended. I would like to know how I could still retain the number and how to go through this process. I know I would still have to continue paying for the...

transfer incomplete. I need a refund

my transfer did not go through.  i want a refund.  how do i go about getting that? 

URGENT: Port Stuck / Locked out of 2FA

I am porting from Lucky Mobile. My incoming calls are stuck at Lucky Mobile. I cannot log in to my account because the 2FA codes are going to the phone number I haven't received yet. Please finalize my port manually. My Lucky account number is xxxxxx...