Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! I changed my payment details which stopped my auto payment. I have been using a payment voucher but want to change my plan now. I am unable to do that through my account as I am asked to resume activation anytime I log in as if I am a new user. K...
I changed my cell number via the website, but my sim card still shows my old number.When I login to you Public Mobile account, I see my new number.When I call or text someone they also see my new number with caller id.But In my phone's Settings, in t...
I have added the 15 day voice roaming plan while in the USA . I can call outbound but I cannot receive calls. When I crossed the border I received a text from “previous carrier”. I then turned down that Sim. My data, text, and outbound voic...
I see that there is a new $15 plan, which doubles my 250MB/cycle and gives unlimited Canada talk and text (vs 100min/cycle for my current plan.) If I switch to this plan (why wouldn't I? it seems like a better version of what I currently have), would...
I want use my American credit card (Discover) for payment but it’s not letting me add this card. I will soon no longer have access to the same Canadian payment method so not sure if I just have to cancel this mobile service since I can’t pay with a C...
Hi. Not new at all & not sure why it wouldn’t let me on here without registering for a new account. ( I was Peppertime before. Now I’m Peppertime2 ). 浪Here’s my question: Can someone tell me if I can use a prepaid visa gift card to make a pmt on m...
One of my phone account number is got suspended due to creditcard date/year expired. After I updated my credit card expired date. The phone number still cannot call out. Do you know why?Aaden
Hi, I am currently on Koodo Post-paid. I am trying to transfer my phone number (on iPhone 14) to PM but I get an error message: “Invalid Phone Number…” I clicked”Need help” and tried to contact agent. It prompts me to login but it doesn’t work. The f...
I have no service , no phone calling , no texting, no wifi anywhere through public Mobile right now
As the title says, all was well with my Public Mobile network on my Samsung Galaxy S21 yesterday, but today when I left my wifi network both my mobile data and network (ability to make calls and texts) both disabled and I cannot get them back on.I tr...
My phone cane out last night bit there was a problem with my credit card.and now I'm trying g to pay foe the phone and it won't let me.why do this company have to be so hard to deal with.this is getting very frustrating..well they try and run the car...
Hi, why will I have to pay a 911 tax and I don't live in Alberta. I just have the Alberta area code.
I just purchased the $29 a month plan this afternoon, but the eSim is not working on my phone. It is a Google Pixel 8, and when I put in the IMEI info, Public Mobile said it was compatible.When I go to connect to my data it just says "no connection" ...
Hi I am trying to transfer my Koodo prepaid number to a new public mobile account. Please tell me how to proceed
From Public Mobile’s help articles.https://www.publicmobile.ca/en/get-help/articles/911services
my iMessages are not working for some reason they’re all texting in green. Some of them aren’t even delivering and many people have been screening me sending me photos that their messages aren’t sending either to me I’ve tried multiple different thin...
I just got the following message from Public Mobile:Public Mobile here with an important update. The provincial government mandates a monthly tax to support local 9-1-1 emergency services. Starting July 31, 2025, you will see a Quebec provincial 9-1-...
I just received a text saying that I will be charged $3.00 per month for a N.W.T. 911 tax fee but I live in the Yukon. Is this amount real ( I see much smaller amount for this tax in other provinces on your website) and I am living in the Yukon? Is ...
I just got a message about a 911 surcharge to my plan. My number is from PEI as that is where I used to live but bow I am in BC where such surcharge isn't applied.How do I fix this?
Hello, I have just subsided while I'm overseas and due to return to Canada in July, however, I can't seem to receive a 6 digit code via sms and I never get an option to send the code to my email. So I'm stuck in this loop where I go to the app, where...
I can’t make calls to 1-800 numbers. I can call any other number, and can call 1-800 on my husbands phone. I’ve reset it, made sure it’s on Public Mobile for a carrier, and turned off my data roaming. Nothing is working. Is there something else I can...
I was in Rogers. Sent a port request. Replied Yes right away but Rogers says Public Mobile appears to be blocking the port. Account is active, replied within 90 minutes and they tried 4 times from the Rogers store. Went to Telus. Told to put in a cas...
What gives I'm on my trusted devices?
Hi it seems as though my service has been suspended as account didn’t have funds overnight for payment, now I’m suspended and my current account has the funds. How can public mobile attempt to take funds now so I can have service restored thank you
Hi --I signed up for the CAN-US-MX plan while there was a promo to get $25 in credits if I signed up before July 2. I noticed my account only got credited with $10. Is the rest of the credit supposed to show later? Attached the screenshot of the o...
I am using public mobile since many years with active login account but now whenever i try to open my login account it is showing as i am registering login first time by asking sim number , subscription , name and so many things. Please restore my lo...
how do I close and delete my Public Mobile account there is no support that you can rely on
my husband cell didn't transfer from bell after I put the card in and replied to their message with Yes. Is his phone not compatible? Its an IPhone 6sPlus
Does the new $15/month plan 100minutes include the US? I saw it included a bunch of other countries, but does it include america?
Hi, I have used public mobile many months or even a year but I can not sign in to check my account etc. So I used forgot email. Yete, when I entered my cell phone number, and click send, I didn't receive any SMS or email. I can't check anything now.
