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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2392 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4167 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35182 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47166 Views
  • 182 replies
  • 30 Bravos

Black Friday

I was wondering when the Black Friday deals say it ends on Dec 2. Is the last day to get those plans on Dec 1 or 2? 

ChrisHelp by Good Citizen / Bon Citoyen
  • 190 Views
  • 1 replies
  • 0 Bravos

signed up to PM Selected a number issue

I selected a number from the selection screenIts now saying they noticed i have an active public mobile service, and its asking me to confirm my access with a verification code.  Anyways this verification code is going to the new number i picked. I c...

Pipe32 by Great Neighbour / Super Voisin
  • 141 Views
  • 1 replies
  • 0 Bravos

Using CANADA USA MEXICO Plan in USA

I'm currently in the USA with a Canada plan.  Looking at upgrading to the CDA USA MEXICO plan being offered.  Does that mean I can use the phone here in the USA and in Mexico for unlimited voice calls and texts. Currently I don't /can't use the phone...

KaraLeeB by Great Neighbour / Super Voisin
  • 404 Views
  • 3 replies
  • 0 Bravos

Resolved! Bounced payment lead to complete disconnect?!

Last month I got a new credit card with low credit limit and unexpectedly hit zero balance.When the Public Mobile system tried to charge me for the next month, it bounced. And you wanna know what happened?No callingNo textingNo internet. Not even a w...

Fiftysix by Good Citizen / Bon Citoyen
  • 625 Views
  • 9 replies
  • 0 Bravos

No pro-rated subscription plan; broken payment activation

Found myself in a pickle trying to change my subscription plan in order to capture the current BF deals.I attempted to change my plan recently and selected "next billing cycle", but the system kept saying there was an error. Tried this a couple times...

Brainfreze1 by Great Neighbour / Super Voisin
  • 163 Views
  • 1 replies
  • 0 Bravos

More is Merrier promo this year?

Since I joined PM 3 years ago. In the past, PM offered the More is Merrier promo for free data and LD calling several times but not offered last year.I hope PM will offer the MiM promo thus year for existing members!

BKNS27 by Mayor / Maire
  • 561 Views
  • 6 replies
  • 1 Bravos

Number transfer

It's been 5hrs and my old phone number has not been transferred yet, is this normal?

Glenn416 by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

Promo code

Can someone share promo codes? Thanks.

Singsings by Great Neighbour / Super Voisin
  • 382 Views
  • 6 replies
  • 1 Bravos

Resolved! Plan I see on the home screen not available to me

Hi!Is there any way to get the $29 CAN/US/MEX 10Gb roaming plan for existing users? I'm currently on last year's black friday deal (50Gb @ $34/mo) and have been loving it. I go to the states often enough and rarely if ever crack 5Gb data usage so I'd...

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thezetner by Great Neighbour / Super Voisin
  • 380 Views
  • 4 replies
  • 0 Bravos

Cancel subscription and refund

I am planning to cancel my subscription tomorrow, subscription is active till 12 Dec. could you please help on having refund of paid amount for remaining duration 1st to 12th dec.@CS_Agent

hlpnghnd by Good Citizen / Bon Citoyen
  • 230 Views
  • 2 replies
  • 0 Bravos

Black friday plan

I'm currently member . I pay around $40/ month however I have only 20 Gigabyte for a month of 5G. how can I get more data  ( better plan Black friday)? 

Nguyenyen by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 0 Bravos

7B1 error

I am getting the 7B1 error and cannot make calls. What do I do?

elena22 by Great Neighbour / Super Voisin
  • 142 Views
  • 1 replies
  • 0 Bravos

Voice mail

How do I check my voice mail?

Henrydk by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 0 Bravos

Don't have LD mins after subscribing thru App

Recently saw a Facebook ad which advertised 250 LD mins for $29 Can/US/MEX and 500 LD mins for $35 Can/US/MEX plans. I signed me and my spouse thru the link in the ad, as I had the app, the subscription process went thru it, but I noticed today that ...

Jparasu by Great Neighbour / Super Voisin
  • 450 Views
  • 7 replies
  • 0 Bravos

Porting issue

I got a new phone/plan with Telus and have tried porting my number from PM to Telus (I have a temporary number with Telus right now). The Telus salesman initiated the porting process, I received the  authorization text and immediately replied with Ye...

kimluzon by Great Neighbour / Super Voisin
  • 198 Views
  • 1 replies
  • 0 Bravos

eSIM

I downloaded the eSIM onto my iPhone by accident but I just want the QR code to scan to start up my android phone. How do I get a new eSIM as the QR code says it’s already in use?

DanePhilpott by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Locked account

I been trying for few months to get my parent logged back into their account. Tried password resetting, different browser etc. Never get past your account is locked. I am confident I need an agent to intervene. Looking forward to private message from...

Bomack by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

available minutes

System tells me I "have used all available minutes" even though I have an Unlimited Minutes plan. And yes it is for Canadian numbers. I have been unable to get an answer so far.

debeyt by Great Neighbour / Super Voisin
  • 309 Views
  • 6 replies
  • 0 Bravos

KOODO TRANSFER SMS

Hi I’m a new user trying to transfer my number from Fido to PM.  I received a message from Koodo saying the transfer failed, but the PM app shows activated.  Does anyone know what next steps, if any, I should take?

Fish123 by Great Neighbour / Super Voisin
  • 326 Views
  • 4 replies
  • 0 Bravos

Failed Port

Hi I tried porting a number from Koodo but I can’t transfer my number over. I get an error saying invalid number. I currently have a temporary number.

Havva by Great Neighbour / Super Voisin
  • 182 Views
  • 1 replies
  • 1 Bravos

Resolved! SIM card via Canada Post, Can I switch to pick it up?

Hello I recently signed up online and for the Black Friday deal for $35.  I selected to have the sim card delivered.  My email notification says order processing and shipment is via Canada Post?  If Canada Post is indeed the shipment method, is there...

honeybrown16 by Great Neighbour / Super Voisin
  • 464 Views
  • 4 replies
  • 2 Bravos

SIM card not connecting to PM

Hello, new to PM as of yesterday. Tried all the AI chat examples, but still no connection to the network. Suggests? Thx. 

RobbyG by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 0 Bravos

New subscriber

Received a message from Rogers for transferring a number but my answer of YES is not being delivered. Need immediate help 

Ish01 by Good Citizen / Bon Citoyen
  • 517 Views
  • 11 replies
  • 0 Bravos
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