Cannot receive SMS code / cannot log in

[Yuna_ca07]

I cannot log in because I can’t receive SMS verification codes.
My phone service is not working, so I’m locked out of my account.
I also contacted support but haven’t received a response for over 24 hours.
Can a moderator please help me?

[Yuna_ca07]

This problem was solved! Thank you for your help!!

[Yuna_ca07]

Thank you for your help! I can login, but I can’t use my SMS.

[CSA_PM]

@ Yuna_ca07

An agent is already reviewing your ticket. Please check your Community account inbox and respond as soon as possible.

[BKNS27]

@Yuna_ca07 

Did you try login to your account on your computer?

Then click Resend Code or Didn’t Receive Code and have the 2FA code to your email.

This is what I do when login to my account when my phone is not handy.

[Handy1]

@Yuna_ca07  Since you already submitted ticket 

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca