Community

New customer

Hello, I just switched to Public and oh my, it's very different here. I won't get into details as I'm sure you've heard it all  before. Here are my questions:1) I could have sworn I was offered a 3-month subscription, but it looks like I am only bein...

i can't get the 6# confirmation code. No cell signal.

when i use the phone app, the phone app tries to send a 6digit code to the phone # but the # doesn't work. the cell signal to public mobile isn't there. it says unregistered sim. available networks are public mobile, rogers, home, bell. when i go int...

Issues processing payment

Please I need some help, my subscription is on hold, money is in the account but it says issues with processing 

Cancel or Port Out the service after a week?

I just changed to PM a weeks ago but my condo cannot received lot of time. So I need to port out to other carrier because I could get the signal before start to use PM. I've prepaid the first month already. I want to know if I can get back the refund...

Accidentlly Subscripted add-on by points

A few days ago, I accidentally subscripted a 3G-US roaming add-on for 15 days by points. I didn't use any data on this add-on. Now, there are 7 days left. Can I get the points back or change to another add-on? Can any customer support or technician s...

I want to cancel my account

Hi there I have just created an account and have made payment but it won’t let me into my account and would like to cancel.

lost my sim card and lost my access to online login

lost my sim card and lost my access to online login because OTP goes to my lost phone number.

Refund on prepaid amount

My credit card was charged November 27, 2023 to prepay for November 29 to December 28, 2023. I, however, changed my provider to Koodo December 01, 2023.I have been unable to access my Public Mobile online account and have been unable to know when and...

Landline can not call in my new transferred phone number

I had transferred my phone number from FIDO yesterday. The activation seems not bad. I can use my new phone number to call and receive phone call from mobile phone provider. But when I try to use my landline to call my cellphone number. It failed. An...

Number Transfer delayed

I tried to port my number from Chatr wireless to Public mobile. my phone has two imei numbers. my chatr sim was in slot 2. imei 1 was  given to make the number transfer request. now i put the  sim in right place slot 1. i want to refresh the number t...

I can't get my USA roaming to work. It is in my account. I have tried restarting my phone, roaming i

Swapping esim to another device.

Hi I have purchased an esim on my android but I would like to swap it to my iphone is that possible? If so how exactly would I go about doing that?

Why is nothing working when it comes to support????

I have spent 2 very frustrating hours trying to figure out how to submit a ticket since the responses from the CS via messages were less than helpful.Every time in the chat bot it gives the link to the ticket this is what it says on the page:OOPS! WE...

Upgraded offers

Hi,since I've purchased my plan, I see that the later plans offer more data (50gb) for the same price.  Since I haven't activated my plan, is it possible to receive the upgraded data in place of my original 30gb plan?Thanks!

Subscription not activated

So while trying to setup my mothers phone I made a mistake using the new Simcard number instead of the old. Now the app is stuck on step 6 of 6 saying subscription not activated. I cannot go back only options are to log out or Get Support. While tryi...

Add-on not working

Hi , I can see the payment is done in the app, but the add on for additional 1G data doesn’t work 

Cannot cancel my plan

Hello,I recently switched to Virgin. To do that, I wait till my subscription with Public Mobile (PM) expires so there is no overlap of service with Virgin. However, I was unaware that I needed PM to approve the switch request. So I have to reactivate...

Reward PointS

How can I use my reward points to make the payment for my upcoming bill? 

Removing one line

I have two phone numbers, need to remove one. How??

Prepaid voucher paynent

This is so difficult and frustrating. I CANNOT COMPLETE ACTIVATING MY ACCOUNT BECAUSE I CANNOT FIND THE PAYMENT TAB ANYWHERE TO PAY WITH A PREPAID VOUCHER. I ALSO CANNOT USE *611 AS I DO NOT HAVE A PHONE NUMBER DUE TO NOT BEING ABLE TO PAY WITH PREPA...

Do you offer reduced plans for people on income assistance?

I'm going to switch to rogers for $25/month instead of $35/month because they offer a reduced price for people on income assistance. Rogers Connected For Success Will public mobile price match to keep me as a customer?