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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12130 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23040 Views
  • 183 replies
  • 25 Bravos

Resolved! Double payment

Hello, I was charged twice for this month (3 months plan).Plan that I didn't want to renew, but the site wouldn't let me change it back to what I usually have.Then you took a double payment, and now we are facing charges...Please fix this situationTh...

DanbytheRiver by Great Neighbour / Super Voisin
  • 171 Views
  • 4 replies
  • 0 Bravos

New sign up

It's been over 3 days. Still haven't heard back about my issues.

wjosh8857 by Great Neighbour / Super Voisin
  • 337 Views
  • 9 replies
  • 0 Bravos

Transfer number

I just got a subscription to public mobile, but when I try to login it asks for a 6 digit validation code sent to my phone which I am currently not receiving.My old phone company says I’m still a customer because public mobile has to send validation ...

Grumpier by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer to another provider

Hi,Is Public Mobile pre-paid or post-paid?if it is pre-paid, can I get my refund? I already transferred to another service provider, so I cannot access my account anymore. Thanks in advance. 

Ecckaka by Great Neighbour / Super Voisin
  • 334 Views
  • 7 replies
  • 0 Bravos

change plan

i try to change my current plan3GB for 26$ ( call and text only in Quebec)to 4GB for 24$ ( call and text all over canada)but when I go to my account to change my subscription this plan is not available in the option.thank you 

xmpham by Great Neighbour / Super Voisin
  • 203 Views
  • 4 replies
  • 0 Bravos

Can’t access account

I woke up today to my phone plan not working, I made sure I paid and my plan has been working but today I couldn’t log into my account, it keeps saying I do not have a account or plan and I’ve been trying all morning to get my plan to work. 

Moni_1011 by Great Neighbour / Super Voisin
  • 171 Views
  • 5 replies
  • 0 Bravos

Resolved! Terms of Service Link Broken... STILL

I reported this last year and even the year before to CS Agents and it's still not fixed. Can we have an Oracle bring this forward. Thank you.https://store.publicmobile.ca/pages/terms-of-servicehttps://www.publicmobile.ca/pdfs/Public_Mobile_Terms_of_...

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How to get the bill credit back

I subscribed PublicMobile service on Nov 20th, 2023 and and then cancelled it on Nov 29, 2023. Because I already paid the full-month service fee and I only used the service for 9 days, so I expect to receive some credit back. But I still have not rec...

DDGG by Great Neighbour / Super Voisin
  • 316 Views
  • 9 replies
  • 0 Bravos

Newly ported number not getting texts/calls

Hi,I just ported my number yesterday.  I'm able to send texts and make calls but not able to receive them.  It's been well over 12 hours.  I've restarted my cell a few times, but still no calls/texts coming in.  Could anyone help please?  Much apprec...

Jashuang99 by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 0 Bravos

US Roaming - Fort Lauderdale

There are so many posts on US roaming, but I can't seem to find a similar problem as mine.  On my last trip to Fort Lauderdale, I could make calls and had data (with a US roaming add-on) but could not receive text messages.  This was very inconvenien...

JamesFe by Good Citizen / Bon Citoyen
  • 458 Views
  • 13 replies
  • 0 Bravos

Request refund

Hello, i've ordered a sim card plan by mistake, SIM not yet received. I'm willing to cancel and refund my order\plan\subscription, thank you  

BS4 by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Transfer number

how can I port my old public Mobile numbe to my new account?

Harrywells by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Rewards

When buying extra GB with your rewards points they now expire end of billing cycle or after 30 days. Is that new? I am almost certain they didn’t expire up until recently. Please advise. Thanks!

462DD by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Charge from my card

I was charged for Automatic Top up,please put Back my money on my card and don’t change me again for this service.I am a customer for many years,never see this changeThanks

Cafe by Great Neighbour / Super Voisin
  • 241 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting from Chatr to Public Mobile

Hello, I am trying to port from Chatr to Public Mobile.... This is the sequence of events:(1) I initiated my service and the porting process via the Public Mobile App. I entered the IMEI number , selected Chatr as my service provider , and my current...

KW2024 by Great Neighbour / Super Voisin
  • 267 Views
  • 5 replies
  • 0 Bravos

Resolved! No response to submitted ticket

I and my family have been using PM for several years now and for the most part it's great. The problem is when you need support - there is none. I ordered some sim cards but never received them! I have a ticket in but no response! There seems to be n...

MG_98761234 by Great Neighbour / Super Voisin
  • 283 Views
  • 7 replies
  • 0 Bravos

Transfer number error

two questions1)How do I redo the transferring number process when wrong MEID was inputted ?2)Listed IMEI is old device or new device in the part of transferring number? 

Weidi_vca by Great Neighbour / Super Voisin
  • 104 Views
  • 2 replies
  • 0 Bravos

Cant update credit card information/ Payment method

Hello, I am struggling in updating my credit card information, every time I try to update it, I just get this message "Sorry, we’re not able to process this request at this time. Please try again later." , can anyone please help me understand how to ...

Saafan by Great Neighbour / Super Voisin
  • 270 Views
  • 6 replies
  • 2 Bravos

Resolved! My address does not show up when trying to subscribe

When I'm trying to fill in my info the address field only allows me to "search" for my address instead of just typing it in... very frustrating because my address doesn't show up in the list.   This happens all the time, I think my address is incorre...

kjc1234 by Great Neighbour / Super Voisin
  • 292 Views
  • 6 replies
  • 0 Bravos

New Sim Card still not delivered

I ordered a new sim card for a new activation on Dec 26 and it still has not arrived.  How long does it take to ship out a Sim card?

RaymondYim by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 0 Bravos

Resolved! Unsubscribed

I have unsubscribed by the end of December, 2023. however the system suddenly re-subscribed my account automatically now it charged me another 3 months fee!! can anyone help me fix it? I have submitted the issue but nobody reply me so far.I am not in...

Hua987 by Great Neighbour / Super Voisin
  • 238 Views
  • 4 replies
  • 1 Bravos

Delete card on file

Hello,I want to remove my card on file and pay monthly without a card on file as I have been charged twice this month and this issue needs to be addressed.How can I remove a card and pay monthly without a card on file?I would like a refund please.tha...

Bia_239 by Good Citizen / Bon Citoyen
  • 282 Views
  • 5 replies
  • 0 Bravos
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