Community

Request for Help – SIM Card Cannot Register on Network

Hello,I am writing to request assistance with my Public Mobile SIM card.My SIM card was previously working in my old phone, but that phone recently stopped working. I moved the SIM card into a new phone, however it has been unable to connect to the n...

Account cancellation

Good day, I'd like my account cancelled immediately.

I canceled my subscription today. Can I get a refund?

Billing

Could you send me my phone bills please thanks

Voice-mail

How do we get a notice(indicator) that there is voice-mail ?

Cell Phone

I signed up for Public Mobility on Thursday, February 26th.  I cannot call out on my cell phone.

Cancel account mar2/2026

Pls cancel my account mar2/26

Unable to make Calls - ! mark for service

Trying to figure this out.  Bought a new phone and currently having no access to calls except emergency calls.  There's a "!" mark where it would show cellular service and the phone was on the list to be a compatible phone.  Moto G Play (2024).  It w...

how to make a payment to activate phone auto pay failed

need phone to work please

1 month account

Can I purchase only an account for only 1 month without renewal?    I want to add a second line with mexico coverage for a trip.  

US data Add on not working.

I bought the $15 US Talk/text ads on for data while in the US but it’s not working. I want to be able to use data while away from wifi. Troubleshooting steps don’t work. Did I buy the wrong add-in?

1-800 numbers

We are not able to call any numbers with 1800 or 1-866is there a solution

More data than my actual usage

Hi everyone, My billing cycle started on February 22nd, which is only a week ago. My account shows that I've already used up 10GB. This makes no sense because when I looked in my usage history, my usage fluctuates between 22MB and 300 MB.  10GB as my...

Account Suspended, Need Help Recovering

Hi,My Public Mobile account appears to have been suspended, possibly following a credit card replacement, and my phone now shows “out of service.” When I try to log in, I cannot access my account history or proceed with payment.I would like to restor...

No service

When I'm trying to call 611 to load my voucher. It says not registered to network.

Incoming calls

Ever since I updated my I Phone 13 a couple  months back, no one can call me except through WhatsApp. It goes straight to a message, which gives them an HB1 error. Does anyone know how to fix this? ...and yes, I've turned off my phone, put it on and ...

Cancel prescription

I would like to cancel my current $45/month subscription. It's too expensive. 

Using esim

HelloIm going to be out of Canada in an hour and using esim. I need to active Australia esim.In that case How can I pause my Canadian esim? Or Once I active other esim it will be automatically stop it?Thank you so much

Phones

My phone is not working properly

iphone 8 has No Service or Cell and iphone has no service

My iphone 8 has No Service or Cellular in the setting ,(it's just Blank there .) The phone doesn't receive calls in & I can't phone out (it says Call Failed) . I'm not the greatest at looking for problems on the iphone. I have done as much as ITIA Ch...

US Talk and text/data using points

For the add-on US talk and text/ data for 15 days using my points, can I call Canada from the US or is it just calls within the US?

Phone won’t work in states with can,us,Mexico plan

I use my phone in Canada but came to states my phone should be working like normal with the can,us,Mexico plan but nothing is working on my phone and I have data roaming on 

Receiving calls

I'm not sure why, but I just started with public mobile and I don't receive any phone calls. I can call out but nobody can call me.