Community

Trying to switch 3 family members from Fido to Public Mobile to get deals ending but app is down

I'm an existing PM customer, but I'm trying to switch 3 more family members from Fido to PM to get the deals that end tonight, but the app says it's in maintenance mode and I seem unable to switch it.  Is there a way to extend the deals because the a...

I’m in Mexico I can’t get data

I have iPhone 13.   I don’t know how to activate my data here in Mexico.   Pls help

Can't login or create a ticket

I need my account number so I can port my current number to a new network, but I can't log in to my account due to maintenance and because of maintenance I also can't create a ticket. The maintenance message says February but we're in March so has th...

Broken phone

How do i go about setting up my new one? Also are there any humans that work at public mobile that could help ? How do i get in touch with them?

Agent support

How do i get customer agent support....when I login with my account info it changes my location from Alberta to Ontario and rhen i have no access to my account  

Ringer not working

Since i switched to public my ringer does not work, my phone vibrates and i can take the call but never hear a ringtone. I can select different ringtones and they play when selected but still no ringtone for incoming calls

Access

How do I access my messages from another phone?

Re: Port issue

I have the same exact issue and I'm extremely frustrated right now. I answered Yes on a text I received on Saturday. Then today when I checked, the port out never happened AND I was charged for another month because my month had elapsed. Now I've jus...

I can’t get service or sign in

This is ridiculous. Not much for customer service I see…..

Horrible signal in pincourt ile Perrot area

Just wondering if any customers are having issues in the pincourt ile Perrot area? public mobile have good plans, but they're only as good as the signal. Unfortunately I may have too make a hard decision and switch provider too many dropped calls , t...

3g to 5g

How would I go from 3g to 5g?I have a Samsung s9

Transfer/activation process

I missed a text message from previous provider. What do I do next to activate from my previous to my new provider 

Accessing cellular network

I have intermittent connection when dialing out from my home. 

Hello I need help subscribing to my account

Did not Receive SIM card

my service

I mobile keeps cutting off my calls while talking and also when caller calls me they cannot hear me, I only buy a phone Samsung S16 last year so it 's not my phone problem. Please fix this otherwise I am going to change my provider 

Joining

I’m currently with rogers and trying to get a plan here. My address isn’t in the search, no where to enter it manually and there is customer service is absolutely useless. I get sent to enter a ticket, but no matter what options I try, the submit but...

my acount

what is the status of my account 

Disabling a Voice Mail

How to I disable my voice mail on Public Mobile?

cannot send videos via imessage

Cannot send videos via imessage (both wifi and cellular data). Regular text messages via imessage working. Tried all troubleshooting - turned imessage off/on, wifi off and on, cellular off and on, sms enabled and diasabled, phone up to date. Tried co...

eSIM

I can't download the eSIM in QR code and the old eSIM is deleted.now my old number shows on the app and 2fa always trys to send code to the number I ported out, but I don't have eSIM to receive it.@CS_Agent 

You are scamming customers

My elderly father went to check his balance today it told him his account was suspended and he had to add money. He went and got a $40 voucher money he didn't have only to find out he has more than enough to pay for his service. This is the second ti...

Data usage not being recorded

My data usage stays at zero.it does this on the app or if I log on line to may account. Anyone else have this happen?