Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have enabled roaming, tried pretty much everything else and still no data. The bars appear at the top of my phone, including the LTE symbol, it even says I’m connected to Verizon but no internet/data is coming through. What do I do? I’m currently p...
Hello Community,I ordered the $40 75GB CDA/US plan last week. SIM card arrived yesterday and I activated it today. My account shows the plan as Unlimited CDA minutes. Is it normal for the CDA/US plans to not show anything about the US minutes?Wonderi...
on my s23 ultra 5g top speed was 280 normally about 230-250 . Am I slow on 5g?
After upgrading to the new 5G a few weeks ago I can no longer send or receive pictures via MMS , everything else works fine. I'm using a OnePlus Nord N20 5G.
I am planning to purchase a Samsung S24 Ultra this weekend and I am wondering if it will work on the 3G network. If you know the answer...please let me know!Thanks
Hopefully there's help for this? New plan member of a 5G CAN/US plan. But my phone only does to 4G.Started plan early March. In Canada was working ok. Did some speed tests and though not as fast on 4G as Rogers I had. But ok.Now down south and it's ...
Cannot log in from laptop. After proving I am human, I get an endless flashing screen going every second between "checking your session" and blank screen.
I CANT GET OTP
can I add a PIN to the phone transfer process so that if a phone number transfer comes in, it will atleast ask them for a PIN number first? I don't see this option anywhere in the dashboard
I have been a Public Mobile subscriber for about 4 years, and until recently, all as been fine. Then about 3 months ago when making telephone calls AT HOME, the calls started dropping off sporadically. But my phone was fine when I made calls in oth...
Hey, this is my building management emergency number and when I try, PM automated message says:Call cannot be completed as dialed...Please, fix asap since I have to call them to signal as issue at my apartmentThanks
Paid for $30 data / text add on and it’s not working today
Hi, I have the auto pay for my monthly payment but I want to pay my bill today. how do I find that Thank you
I have been with PM since 2017 and at that time my plan was 3G speed for data. With recent updates (2024) to plans by PM, my subscription says data at 4G speeds but I don't see 4G option in my iPhone 11 ProMax. I have only 3G or LTE and currently run...
Hi i am writing because i accidentally bought the us roaming MB data i would like to get refund.Thank you
How do I get a pin number
I have been trying for days now to get my account cancelled. I didn't know I had "completed" a subscription for phone service until I found I am being billed. I never received a confirmation message, an account number, or a phone number. I don't und...
I just activated a new plan and ported a number over. Koodo confirms its transferred but i still cant make or receive calls on my PM sim.
How can I cancel this account? I'm stuck on let's complete this activation. Without the ability to cancel it anywhere.
You did not transfer my number from virgin to public, but I still got charged one month , I can not pay two bills, pls cancel or waive this month bill.
Trying to find a way to change my billing cycle payment from 30 days to 90 days. Without changing my existing subscription.
UPD:The issue is solved!Thank you! Good day, I am trying to port from Chatr to Public Mobile.March 26, I have initiated the porting process but never received the confirmation sms.As of now I have two sim-card active: Chatr and Public Mobile with the...
I am new customer, new sim, activated account. Not able to activate phone number. Did not receive message from old carrier
How do I earn extra points through “My Community”?
@CS_Agent my activation didn’t work. It was unable to active the eSIM. Can you fix it?
@CS_Agent How do I setup automatic payments?
how do i know or find out if my new public mobile sim is 5g? Thank you
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