04-04-2026 10:30 AM - last edited on 04-04-2026 02:49 PM by computergeek541
My esim won't activate
04-04-2026 11:46 AM
@ Darlene6617
An agent is already reviewing your ticket. Please check your Community account inbox and respond as soon as possible.
04-04-2026 11:09 AM
@Darlene6617
If you are a new customers with failed eSIM activation, you will need to contact customer service agent (PM employee).
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Expect some time for response. I will try to escalate your post to CSA_PM, but not sure if working on the weekends.
04-04-2026 10:46 AM
@Darlene6617 wrote:No
No
No, to which question? Need more details. Community members on this forum are customers like yourself. We offer troubleshooting advice. We can't access your account. More details would help guide what are the next steps to help your situation.
04-04-2026 10:41 AM
More details would be helpful.
New customer activating new account with eSIM? Transferring over an account? Were you charged? Did you receive email with QR code for eSIM?
Existing customer transferring eSIM to new phone?
