Community

SIM Card and Activation

I joined the new plan with additional sim card on 26 Jan 2026 but I am now still waiting for the sim card. Could I know how long it takes usually from ordering? And one more question I want to transfer my number from Koodo and should I inform Koodo b...

can't log in

I keep trying to log in using the code numbers that are sent but every time I enter them it says they are wrong

Access to My Bills

I would like to retrieve all of my electronic billing statements. I am no longer a Public Mobile customer.Please advise how to access.Thanks!

eSIM instead of physical SIM

By mistake, I selected a physical SIM instead of an eSIM. My phone doesn’t support physical SIMs, and now I’m stuck during registration because it’s asking for the physical SIM number. I need to go back a few steps to choose the eSIM option instead, ...

Porting to PM from Rogers

Hello,New Public Mobile user here. Since porting my number from Rogers, I can use my cell phone (PM sim) to make calls, and my ported/original number shows up on landline call display. Was able to set up PM voicemail, and Cell phone settings show Pub...

My US service not working

My US service not working  Why? Update by Softech: Removed tagged person as that is not an account for PM agent

Not able to receive or send SMS

I recently moved from Bell to Public Mobile on Jan 25 and my sms still hasn't been working. I have an iphone and I have switched from Bell. I have no problem with data access and calling, only text messaging. I need access to sms messaging to receive...

Submitted ticket Friday, still no response

Help! I switched phones and need to activate my eSIM. iPhone says scan QR code from provider?

I think I messed up

I paid my bill, but I still don’t have service and it’s asking me for a SIM card number when I put my SIM card number in it says it’s already in use. I think I messed up when I paid

Activation loop issue

When I login to my account I am redirected to the pre-activation section with the only options being to1. Continue my activation (which doesn't work because my SIM card is already in use) or2. Login (AGAIN)I'm stuck in an infinite loop with no way to...

I still haven’t recieved a message back on my ticket

 I poured over a number on Thursday, Friday, and I've been trying to get it working. More or less, I can make outgoing calls, but no incoming text messages or calls can come. So, I've been left with no service. It's becoming very stressful. I just re...

How to go back to previous subscription plan

My original plan had been $25. I changed it to $27 with more GB than $25.I don't need more GB. Then I want to get back to $25 plan. I tried to change the plan. But there is no option plan for $25. How can I do?How to use rewards to pay? 

I cannot activate my esim how can I get a new QR code?

I cannot activate my esim how can I get a new QR code? Please provide me a new QR code my phone number is 416-219-4295

Unable to make or recieve calls

I recently moved to Caledon,ON I am facing issues with recieving and making callsPeople rrying to reach me are reaching out to me on whatsapp saying that my no. Is going on voice mailAnd along with that I am also unable to make calls.

Customer Service Is Non-existent!!!

Why is it impossible to speak to a human being in this company?! I want to cancel my services and close my account. Someone call me ASAP PLEASE

Payment

Hello, I am not happy with the public service.  I started on Jan 31st.  I would like to soeak on the phone with an agent.  Can you call me? 

How to cancel a support ticket.

I submitted a support ticket and am just wondering how to cancel it.I no longer require the help that was requested. 

Call me for extra plan

Need to reduce mine & husbands phone plans

The website will not allow me to reduce our phone plans down in order to save money - whenever I hit "change subscription" it just only allows me the choice of more coverage & more money.  Then I thought I would cancel the plans & start over but I ca...

sim card and close account

hi.  I sign up for a phone plan with you, paid for the first month.  I have not received the sim card which was supposed to be sent to my address on file.  It has been over one week, and i still have not received any... very frustrated....I would lik...

New credit card information

I was notified a few weeks ago that my credit card was expiring. I have tried to find the area on your website where it would prompt me to supply my new expiry date and CVC code as I'm still using the same credit card number. So far I haven't been ab...

phone number for a new subscription

If I move to public mobile will my phone number be the same?

Re: i need speak publick custermer services

Hi. I have a I phone 7 and since January 2026 I cannot call out with it. Do I need a new sim car or will this phone not work with the 4 G?

monthly llan

I am currently on a monthly 18$ / month but with only 250k data, there is a new 18$ plan with 1G data at 4G, is that correct?

Looking to get invoices from closed account

I closed my account but need to download and print some invoices from the account but cannot login to see the invoices. How can I get a copy of the invoices?