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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Verification codes

I have the same problem. Activated new plan tonight. Number ported over very quickly. But when trying to login to the PM app the 2FA doesn't arrive. I'll check the link you provided. Fingers crossed.

Stuck in the middle of porting

I'm attempting to port-in my number from Bell.I selected the "Number Transfer" option, omitted the account number, and entered the wrong IMEI number.My porting process is currently stalled, and I am unable to initiate the porting process on the websi...

Resolved! Looking to switch from Virgin to Public, can I port my number over?

I am currently with Virgin, my phone is a Google Pixel 6 Pro. My contract is ending next week on Jan 10th.I want to switch to Public Mobile and take advantage of the Boxing Week promotion going on right now but that promotion is suppose to end on Ja...

service

I can make outgoing calls on my iphone but I cannot receive incoming calls. However, the incoming calls are displayed under Missed Calls.

Resolved! I make a call...but I don't hear the other person's "hello" so they almost hang up

Update.. Resolved for at least one of the landline numbers I call. (can't test the others just yet) CS did their reset and I did one on my end. Thank you all for the help! Customer for a year. All good with my Samsung S21 until the last 2 month...

Verification codes

Since signing up I do not receive verification codes. Suggestions? @ Link to members

Add on

Purchased an add-on and it’s not working

Resolved! 50gb 5G for $34

@CS_Agent hello i heard from my brother in law about a 50gb for 34 dollars (5G) offer today. Is this still available?

Resolved! Billing Question

@Mod I'm hoping you can instruct me on how to solve a billing problem. I have many public mobile accounts (me, my kids, my parent etc) payments for all accounts come off my credit card automatically in looking at my credit card statement I have one ...

Resolved! Do i still need to open ticket if already message CS_Agents?

As title indicated, do i still need to open a ticket if i already message CS_Agents? Just want to follow proper steps so any help is appreciated. Thanks

Resolved! Changing plan - new cycle begin?

Evening everyone,Just want to know if a plan is change today, would the billing cycle start today ir would it begin at the end of the current 30 days cycle?Thanks in advance

Call History

Hi,am I able to get call history from years back? Who can I contact for this?

I can’t get mobile data on my phone

I have a new humidity power 5 and I can not get data

why I am not able to update my prepaid credit card information

I input correct card several time but it always show something wrong.

Resolved! PM cell reception in Greater Toronto area

Hi All, I live in central Etobicoke, in the 401 and 427 area. How is PM reception in Etobicoke? I can see from this cell tower map that there aren't many Telus towers compared to Bell and Rogers and Freedom tower. Anyone have issues with PM recept...

Resolved! In the US and can’t make calls

Do I leave the phone on airplane mode when I purchased the talk/text package for 15 days?I can’t make calls or text with airplane mode on

Re: Charged twice, don't know how to get a hold of anybody

I also noticed that I was charged twice. Dec 21 and 22nd.

Port issues

Signed up with physical sim card. Put it in and activated it. Never got port out text msg from fido, but port of number has gone through. Turned off e sim from fido and using public sim, can receive and make calls and texts. Fido won't close my acco...

Help

Hiii.. I have the plan that includes US unlimited calling but I can’t call the US. help please

E sim activation

I finished the whole activation process on the app paid and everything my e sim won’t activate and my app is asking to send a code to my number I can’t use for the 2 step verification so I can’t use the app or the number

Resolved! Surplus funds

I have a surplus of funds in my account (over $100). My monthly rewards exceed my monthly bill amount and it continues to accumulate. I don't want to increase my plan, I usually don't purchase US roaming plans or make long distance calls and I doub...

Resolved! Question about $29 deal

Newbie here - For the $29 30GB deal, does it include US roaming? Like can I use my 30GB data in the US? The details mentioned something but it wasn’t clear in the subscription description. Debating between this deal and the Fido 30GB for $34 I’m curr...

updating credit card

I've been trying for a week to update my credit card info and all I ever get is try again

Resolved! Voicemail on PM

What is voicemail on Public Mobile like? How many messages and minutes of voicemail do you get with a standard plan? Thanks!

Activation issues

I paid and everything my sim just keeps saying activating and my app is asking to send a code to my number to verify my account but I can’t because my sim still won’t activate so I can’t use the number or the app.

New subscription issues

I recently switched to public mobile from zoomer wireless, however I am unable to make or receive calls. My old phone plan was cancelled so I am stuck without service. When I call 611 it is asking me to pay again after they have already taken money f...

Resolved! Having trouble porting my number

Today I recieved my sim card and followed the step for activating my sim. Received the confirmation number and finished setting up my account but then got a text saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks li...

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