Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was recently unexpectedly deployed and won't be back for 7 months. Now that I'm out of the country my Public Mobile SIM can't connect and I can't accept the porting request to transfer my number to a parking service. Is there another way to authori...
I have two phones on my account. I managed to get one phone reactivated after my phones were disconnected due to a problem with automatic payments (caused by unauthorized transactions and the bank placing a hold on my credit card while they investig...
I had zero success navigating Public Mobile support. Attempting to understand why some callers are receiving a message that my number is not in service when called. Ultimately goal is to investigate if reported concerns (which I did have privilege ...
Hello, Apparently, my account was deactivated because there was no payment coming in. I tried to reactivate it with a new card, but then it wouldn't accept my SIM card number. So instead, I chose an e-SIM, but now I can't transfer my old number to th...
On November 11 I received a text from Public Mobile offering me an upgrade to 60gb Canada-us-Mexico plan with 500 international minutes for 34$ which is what I had been paying for 50gb Canada and USA only. I replied yes as it had more data and inclu...
I received a text telling me that autopsy didn't work on Dec 4Checked my bank account money was withdrawn.what's going on???
i want to update my address and it says Invalid address
I logged on to cancel my subscription after I was charged $22.60 for a service I no longer use. Can you please help me, there is no control of my account when i log in
I can't give you my account number since I cannot log in successfully because my simcard didn't arrive yet. For me and my husband we subscribed for $45 100GB and we bought simcard kast November 28, 2025 and we pay for each $xx total of $xxxemail add...
Me and my husband subscribed a $45 for 100GB and we bought a simcard but until now it didn't arrive yet.
Can't dial any toll free numbers in Canada
My old number was 647 xxx xxxx how do I get it back? I have an esim
Good morning !!I sent a request for help, since I was triple billed and only received a credit for one of the overbilled MRC.How do I check if this was addressed in the last few weeks? Or find a reply ?I greatly appreciate your help !!!
I subscribed and followed the transferring step on 01-Dec. including request to Koodo: Koodo message: We received a request to transfer ###-###-#### to Public Mobile. To approve this request, please reply "Yes". If you did not request this transfer,...
i have an iphone with E-SIM and all worked well for a year now. last night suddenly switched to SOS. turned to airplane mode, turned it off and still shows SOS. when i turned it back on saw it said no SIM. ....dont know what changed/happened. How do ...
I was charged twice for usa travel plan-$30 and $40. Please can you cancel the $40 usa travel charge as I only need 1 plan
mod left my ticket. no help. this provider has taken money and not renewed my service. calling bank and canceling the payment. sad place public mobile
Hi everyone I’m having trouble calling to China. I put in 011 86 before the actual phone number, but it keeps routing my call to a random person because I’m trying to call family member and it’s definitely not them picking up. My call either gets rou...
How do I transfer my eSIM from an old phone that has died? I’ve read through the instructions on purchasing an eSIM via the website and that I won’t be charged for it because I’m an existing customer but I can’t figure out where to do that when I log...
I accepted a promo plan on Nov 13, which had a reply deadline of Nov 22, received the notification that it would be added on my next renewal, but that was today and it still shows my current plan, not the requested promo one (2GB of 4G data for $19 p...
Bought a eSIM for my mother in law who was visiting from overseas. She left and the eSIM was on her phone. I need to cancel the subscription as my credit card is getting charged. However when I click my account - I don’t have full access. It says a 6...
Hi, I bought a new subscription but purchased a physical SIM card for this. I just received my new phone and realized it only uses an ESIM. Every time I log in, it takes me directly to the activation page, and only gives me the option to activate wit...
Is Public Mobile ending it's service? If so when will it end? What is a good alternative to Public Mobile in regards to price and features?
There was a auto payment made on Nov. 02 - why not just keep using the same method.
Hi there, I think the port number hasn't fully completed yet from Fido to PM. Sometimes phone calls/text messages not getting through. Is there a way to confirm? Thank you
I just got my phone back from AppleCare and I’m a long-time Public Mobile subscriber. After inserting my SIM card, my phone shows “SOS” and I have no service. I’ve tried everything—resetting network settings, airplane mode, restarting the phone, remo...
My old number was 613 xxx xxx, how do I get it back?
Signed up for 40$, 60GB plan. My account online shows how much data I've used out of a 40GB total. I have taken a screenshot of the plan visible on the website.
