Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my plan since last Friday and I cannot make call since. Every time I tried to call, It says I have reached the limit minute. I don't know what is going on but I am very disappointed to Public mobile. Way too much technical issues I only ...
Can't access my account information no matter how many times I verify identity. Very frustrating loop.
Hello, I believe I had cancelled my plans in June, but I was still charged each month. I can't log on to my account because the phone number is no longer active so I can't get the access code. I am also locked out of my email so I have no way to get ...
I'm stuck here. Also, I found that the phone number Public Mobile offered me belonged to someone else and was unavailable because I called that phone number, and someone picked up the phone! xxx-xxx-xxxxx
Hello,Did my account get set up properly?Thanks,Joe
eSim download error - sim 1 not provisioned. Cannot access full account as it is trying to text me and i cannot receive text. Is there not a better way to contact Public mobile then making a support post??
Hi , I am on esim. My data and incoming calls are not working. I have an I phone. I did reset network settings, no luck. Please help.
hi community : What kind of plan I must on it if I am outside Canada for 1 year , to keep same number .
I want to setup a backup for my home internet service using an LTE modem.So far, i haven't seen options for this at Public MOBILE but does anyone know if this will be an option down the road? Thank you
I autopay by credit card every month. My old card has been expired and I received a new card.How to update my new credit card info.Thanks.
I keep trying to submit a ticket and it fails every time. A quick search in this community shows this is a long ongoing issue.How can I contact someone to get help?
Instructions stated I would receive an email from my previous provider within 5hrs and then to remove your old SIM card, it’s been 24 hrs since I subscribed and still haven’t received an email from my previous provider and my Public Mobile account is...
Is there a way to get Caller ID so when I call people it says my name? Whether it's a general feature or a different plan. Thank you.
Where do I find a reply from a Customer Service Agent?
i recently switchecd to public and my new mobile number doesn't work. it shows i have two different numbers and idk.
switched from koodo to public mobile at 930am today .but did not receive any instructions before my phone was deactivated .my public account is active .do i insert my new public mobile card into the phone to continue the activation process. i dont k...
I signed up my first PM number via a 50% off code 3 weeks ago and my current plan is a $35 4G/50GB plan. There’s now a $36 5G plan which has 5G speed and 250 international minutes.If I switch my plan now, will my 50% off (for 3 months) be gone?
When I go onto MyAccount to change my subscription, the $19/month plan does not show up. I can see it on the website, but it does not appear on MyAccount.
Not able to call US numbers since this morning from my CAN/US plan, any idea what is happening here ?
My online account is showing me at 71 GB data usage while the app is showing me at 58 GB data usage. As they suggest you use the app and that's what I've been going by, what do I do? I have 10 days left in the month and this is my primary source of I...
I am using AT&T in the US for a month and my phone is not completing calls. It has worked intermittently but mostly does put the call through. When my phone is called, it goes directly to voice mail which I cannot pick up as the phone will not comple...
I have auto pay on and it goes directly to my bank And I have more than enough funds in my bank account next Amount Due is November 25, 2024 why does public mobile cut me off from cell service every few months I need my cell service now! tell public ...
My sim is locked. How do I get PUK code to unlock it? Thank you
Hi, I have ported my number to Public a few months ago, everything works fine, except that when I send an SMS, people sometimes get my messages from a wrong number that has nothing to do with me. I think it has to do with the number porting process ...
I want to pay my bill, but I forgot my email on my account, I can not get to the payment screenneed help
Hello,I would like to transfer over my Koodo Prepaid Number to Public Mobile. In the chatbot it mentions that I need to contact a Customer Support Agent, but I keep getting stuck in a loop when I ask to connect with one.Any help is appreciated!
hi ineed to attach a physical sim card to my account. originally when i signed up i picked esim but it didnt work so i bought a sim card, can you please connect it
My credit card has been compromised and I am waiting for a new card. My account payment is due but I don't have my new card. My phone is not working. What can I do.
I need to speak to someone to cancel my dads phonehe diedcan someone please tell me how to talk to a person
Hello, I’m no longer with Public Mobile but you still deduct monthly payment from my credit card. Please remove the automated payment from my account and refund the amounts that were incorrectly charged. Thank you!
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