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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! List of VoLTE certified cellphones

Would be nice if Public Mobile was to update the list of cellphones that are VoLTE certified for use. There must be a better way to know if it'll work without having to first purchase the cellphone...then check ! For gift giving, it would be nice to ...

Resolved! Question, Is the Moto G86 5G VOLTE ready?

I have just gotten a Moto G86 5G, Is this Phone able for VOLTE?

I have paid for my subscrition but can<t log in to my account...it sends texts to a cancelled phone

I can<t for the life of me understand why you would use my cancelled phone number to try and verify my identity...I have paid, received an email confirming...yet can<t login to finish my subscription and activate may phone

SMS

I am unable to send sms messages but I can receive. I have an iPhone and iMessages are fine.

Resolved! Data plan

When I purchased my plan it was 60 gb for $40 you are now offering 70gb for the same amount.....am I able to upgrade for more data without additional fees? Thank you Dennis

Resolved! No Voice Calls on Nokia 7.2 in Winnipeg - 4G Data Works, 3G Signal Missing

Hi community,I recently switched from Fido to Public Mobile (BYOD). I am using an international version of the Nokia 7.2 and I am located in Winnipeg.I am experiencing a major issue with voice calls:4G/LTE Data works perfectly with great speeds.I can...

cannot finish setting up public service

app something like catching my breath and try back later. When will the mobile app be running again?

Unlimited minutes

My plan includes unlimited Canada wide minutes. Trying to make a call this morning only to be told I'm out of minutes and need to purchase more. Thank you

SIM Card Delays

Signed up for Public Mobile 2 weeks ago but still have not received my new SIM card, how long does it take to receive?

my line doesnt allow 1888 numbers to be called

I have 3 phones with Public and 2 can call 1 888 numbers but mine cant. I have tried a few and they all dont connect. I think it may be blocked on my line in the backend. Can you please address this. Thanks.

iPhone Not Connecting to Internet Data

My iPhone 10XR was working perfectly. THEN ... Switched my subscription to add Mexico coverage for an upcoming trip. Since returning I can make calls and send texts - BUT can't access my email or even log into Public Mobile. Apple's Find My Phone nev...

Resolved! Esim unable to activate iphone

I recently tried to switch my mom over to Public Mobile but had a persistent message on the phone that it was unable to activate the esim. I toggle network settings to Public mobile, tried resetting network settings and scanned the qr code multiple ...

VPN not working with PM cellular data

Hi there, I’m trying to connect my VPN to PM’s cellular data but it has been unsuccessful. I’ve reserved the APN, deleted the VPN app and re-installed, turned the e-sim on and off and nothing seems to work. Has anyone ever had this issue?

Told about brand restrictions after subscribing after chatbot confirmation

A few days ago I checked with chatbot to make certain a specific device brand (Ulefone) and model (RugKing 3 Pro) was compatible. I shared frequencies and other details, including the brand and model. Chatbot told me it would be compatible. So I b...

I have a canade-us-mexico phone plan on my samsung note 10+. I am unable to make phone call here in

I have a canade-us-mexico phone plan on my samsung note 10+. I am unable to make phone call here in usa

US / Mexico Roaming

Hi I have two phones with the same plan of US and Mexico roaming included. When I was in US, one of them was automatically connected to a local network for roaming but the other one was not. What do I need to do to have roaming service? Thanks in ...

My phone won’t make or take calls

I paid for a roaming call and data, for the USbut my phone quit making calls or receiving calls a few days after I got into the stateswhy isn’t it working I can still text,I get the message select home country or roaming country and neither works

msm on messages

Why can't I send a photo using message app? I get error code #5 please help.

Canada-USA-Mexico

Is there a limit to the number of days that the plan can be used in the USA or Mexico. I will be going to the US for 7 months. Can I use it for 7 continuous months, or do I need to use the plan more in Canada?

about Provincial tax

Hello,I’ve been a long-time Public Mobile customer. Recently, while reviewing my payment history, I noticed that I’m still being charged a 7% provincial tax. I moved from British Columbia to Alberta about four years ago, and I have updated my persona...

Account Payment Failed - and now the number is invalid for logging in?

HI there, I lost my CC recently and my son's account payment failed as a result of the CC being declined. Today I am trying to access his account but it says his number is no longer valid. How can I update the payment? TIA

$3 charge

Hello. I was charged 3.39 for a top up. I did not ask for a top up.

help

I purchased a SIM card in April and paid for a plan. just getting around to switching over and the final step is not working. help edited by computergeek541: changed category label (discussion isn't related to Community)

6 digit code

I am attempting to change my pre-authorized payment credit card but unable to get your 6 digit code on email or sms

Spam with my number

People are receiving spam calls from my number that I did not make

Phone transfer

I purchased a new phone and I cannot transfer the number as it says transfer not supported.

Trying to send text messages

When I try to send text messages my phone displays waiting to connect. Ive have restarted the phone check the setting, turned airplane mode on off. Nothing changes. I can receive messages. The phone won't switch to 5G

Resolved! How to use data while I'm abroad to the US?

I've never used my data outside of Canada and I would like to understand how to use it.I have the Canada-US-Mexico plan which includes 10 GB of data.I'm planning to visit the U.S. in less than a week for 3 weeks.I've heard people mentioning about dat...

Resolved! to cancel payments for cell phone that is out of the country

Hello, I have been paying monthly subscription for the person left the country and is not using the phone and can't find the email they sight up on but my Visa card is on their file and we cannot cancel it. it is supposed to be charged again today. p...

Resolved! my Community history

hi everyone! It's been quite some time since I've logged into the community. But that's good news I suppose because it means I've had no trouble whatsoever lol. checking my profile, I see that I have no history of anything I've ever done here. badges...

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