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Activating a new account

Rosemary20
Good Citizen / Bon Citoyen

Help! I’m not having any luck contacting customer service. I’m on the last step to transfer my existing number to Public Mobile for myself and my husband’s, the payments have gone through. We don’t want to lose our current numbers as we have had them for many years. Can anyone advise how to get them transferred please. We keep getting message: Subscription Not Activated 

1 REPLY 1

slusagm
Mayor / Maire

you were using the app to subscribe?

You got an error after putting in the number to port? Error like Subscription not activated?

You will need PM support to help.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

 

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