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Unable to complete activation

cat118
Great Neighbour / Super Voisin

Activation paid but no eSIM was generated and I did not receive a QR code. After submitting activation in the app, the app keeps showing an error and loops back to activation. The website only shows ‘Finish setup in the app’ with my payment receipt. No Public Mobile line appears in Settings → Cellular. Please reset my subscription and regenerate my eSIM.

1 REPLY 1

Chalupa_Batman
Mayor / Maire

You need to download the app to finish the process. The app downloads the eSIM for you.

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