04-06-2026 11:51 AM
I have been trying to activate my account for a bit now but it keeps saying “Subscription not activated”. It also tells me to find a customer service agent, but i just get stuck in the same circles with the AI. Any suggestions?
Solved! Go to Solution.
04-06-2026 12:15 PM
Thank you, i appreciate the help!
04-06-2026 11:56 AM
don't use AI chatbot, ask PM to help to resolve.
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
hi @JakeTroughton
look like many had similar experience this weekend. But PM support agent can help to check and complete the subscription for you. Please submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
