7B1 error: cannot make or receive calls, text or data

[Raghavan]

I switched from another provider to Public Mobile and so far I have had a horrible experience. My old number has been inactivated and new one does not work - I cannot call, text or use the mobile data. 

I have raised several tickets - none of which are being addressed properly. I get advice on using a different phone, restarting, resetting networks - none of this is working!! Are customer support agents normally extremely slow to respond? I have been more than a day without my phone!!

Moreover, my 'payments' tab shows double the amount I'm expected to pay - for zero service thus far. 

Please give me honest feedback on whether to consider this a lost cause and to switch back to my old provider.

[Raghavan]

yes, I've tried on a different device, it does not work on another device as well. Its a physical Sim

[hairbag1]

@Raghavan 

the Customer Support folks look to be swamped right now ....seems like new activations are troublesome for a few people. Can you hold on a work with them to resolve the issue...I'm certain they'll help asap. Watch the Community inbox will be highlighted when they respond.

Have you tried the sim in a different cell yet ...ignore that suggestion if using an esim of course. 

[slusagm]

Look like the account not fully setup yet 

Ask PM to help 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage