Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription not activated

So while trying to setup my mothers phone I made a mistake using the new Simcard number instead of the old. Now the app is stuck on step 6 of 6 saying subscription not activated. I cannot go back only options are to log out or Get Support. While tryi...

Add-on not working

Hi , I can see the payment is done in the app, but the add on for additional 1G data doesn’t work

Cannot cancel my plan

Hello,I recently switched to Virgin. To do that, I wait till my subscription with Public Mobile (PM) expires so there is no overlap of service with Virgin. However, I was unaware that I needed PM to approve the switch request. So I have to reactivate...

Resolved! Esim or Physical Sim in a New Device

Hey all,I've been using an esim for the last six months or so and am going to be upgrading my phone soon. Looks like I can buy a new esim or physical sim for the new phone and the transfer process is similar. Any recommendations? Anyone made this tra...

Resolved! boxing week plan

My daughter is currently using the $15 plan, and I would like to know that if she can change to the boxing week plan which is $29/30G. I noticed that it is for new activation, but since we are the loyal customer of public mobile and hope this plan wo...

Reward PointS

How can I use my reward points to make the payment for my upcoming bill?

Removing one line

I have two phone numbers, need to remove one. How??

Prepaid voucher paynent

This is so difficult and frustrating. I CANNOT COMPLETE ACTIVATING MY ACCOUNT BECAUSE I CANNOT FIND THE PAYMENT TAB ANYWHERE TO PAY WITH A PREPAID VOUCHER. I ALSO CANNOT USE *611 AS I DO NOT HAVE A PHONE NUMBER DUE TO NOT BEING ABLE TO PAY WITH PREPA...

Do you offer reduced plans for people on income assistance?

I'm going to switch to rogers for $25/month instead of $35/month because they offer a reduced price for people on income assistance. Rogers Connected For Success Will public mobile price match to keep me as a customer?

Resolved! Port in

Failed port in. Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it

CS_agent new service going to voicemail

Hi;I have a Google XL7.New customer from Roger. Both SMS and phone not working going to voicemail.Public SIM card connect to 5G network. I received a welcome message from.public but no good bye no confirmation from Rogers.I initiated my Public voice ...

Do I get a refer a friend code when I sign up?

Hi all, do I get a refer a friend code when I sign up? I recently purchased the 4 GB for $24/month plan. I'm waiting for my SIM card and have not ported over yet. Should I expect to get a code, and if so, when? Thanks!

Resolved! Activating account

Completed my subscription...downloaded the app...transferred phone number and activating esim...getting an error at the 6th step - help

Resolved! Wrong IMEI number added to my account

How can I change the IMEI number added to my account during the registration?It was added a different number and I cant register my account with PM, even though my new PM SIM card is working.

Data Add-ons

Hi All, What are the prices for data Add-ons? Thanks!

Transfer number

How do I get my number transferred back to my new provider when I cancel my subscription

Who do I contact for help?

I am a new customer. The eSIM was unable to activate on my phone so I have no service. My phone # that I transferred from the old provider is now with Public mobility, which I no longer have access to and is the # the security code is sent to. I tri...

Resolved! voicemail greeting not working

When I go into my voicemail settings it says that I have my personal greeting activated, but when anyone calls me and reaches my voicemail they still hear the auto-greeting "the person you're trying to reach is not available...".I tried re-recording ...

Payment investigation

Hello, A agent started a payment investigation for me a month ago on Dec. 7th but I haven't heard back anything about the results yet?

How to change present plan

How do I change from my existing plan $ 25 .00 / MONTH 1024 MB at 3G Speed 30-day plan Unlimited Canada-wide Talk Unlimited International Text paying $25/m, to the $29/m, 4G, 30GB. How do I make that change or am I cancel my existing plan to move on ...

Cannot login A1 forbidden

Hi there,I just recently signed up and processed with the payment but having issues with porting in the number, also cannot login on the app and keep getting A1 forbidden message when trying on the web, any way we can solve this? Thanks.

Can't login and forbidden A1

Hi, I'm new in PM, I've now my account created, but I can't login in app or web (both incognito) in both received forbidden A1 message, any suggestion to solve and transfer my number? Thanks

Not getting any texts or calls

My number is not receiving or sending any texts. I can’t confirm my Eversafe ID with my phone number because I can’t get the confirmation code.

Resolved! Re: Porting issues

Hi, I have the same issue. Porting incomplete from Fido. Cannot receive calls or SMS. Please help!

Not getting non iMessage texts

I’m not seeing my messages with green bubbles showing up as delivered. A friend confirmed he never got my texts. I also don’t get a text from public when I need to log in to the site and need a 6 digit confirmation. I have to select email. is there a...

Resolved! Porting from zoomer

Hey friends, Trying to port from zoomer and got the error text message. Can someone DM me the porting number for PM? I called Telus and they couldn’t help. thanks!

Resolved! Terminate Subscription

Can I terminate my current subscription to avail the latest 30GB $29 promo and transfer my number? If not think I will change to another. Not offering upgrade promos to existing loyal customers does not say much for customer appreciation. Any thought...

Resolved! Update credit card information

I am trying to update my credit card information cause my other card expired, but when I login to self-serve, I arrive at a page that says 'Let's complete your activation'. I already have an account, I'm just trying to update my credit card info. I t...

Help I think I need to start a private message

How do I start a private message with an agent? I am newly signed up, ported a phone number and keep getting forbidden A1 when I try to log into my account and if I try calling I hear a message that there is no working plan on this account please pay...

New Activation without sim

HI WAS WONDERING HOW TO BUY A PREPAID PLAN AND PAY FOR IT NOW BEFORE PROMO IS GONE WAITING O SIM CARD IN MAIL IS IT POSSIBLE TO DO THIS THEN WHEN SIM CARD ARRIVES ACTIVATE THE SIM CARD WITH THE PLAN I CHOSE AND PAID FOR?

Community

Forum Posts