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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cancel SIM order

I’ve ordered a SIM card but I’m wondering if I can switch to an eSIM and cancel the physical SIM order?

Need Help Downgrading to $19/mo 1GB data unlimited talk & text Canada wide plan

Good afternoon,I no longer have any need for my current $30/mo plan, and I would like to downgrade. Your website has a $19/mo plan available but I am not able to switch to it on the mobile app or on the website since you are not making it visible. Pl...

Resolved! Urgent help needed

I was trying to port my son’s Bell number to Public Mobile. His phone/account was under my name. I accidentally ported his number to my own active line, and now my original number is gone and appears replaced by his. I need to recover my original Pub...

How to activate physical sim after selecting e-Sim option?

Hi, I purchase a physical sim due the strikes, but had originally selected the e-sim option. How can I activate the physical sim? Do I still go ahead to activate the e-sim first?

Transfer number

It's saying my number isn't Canadian and I need to transfer it. I do not have my old phone and sim but they are working

Resolved! Dual Sim phone

My phone can have 2 Sim cards thus giving me 2 different phone numbers. I'm starting a business and want to know if I can avoid buying a second phone buying just using this dual Sim feature do I have to constantly switch between both Sims or can I al...

I need to cancel an Add-on I want my money refunded IMMEDIATELY!

I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money...

Port taking over 9 hours and not complete, moving from iPlum

Hi there, I am waiting a while to port in my number from iPlum (a virtual carrier). I've already set up and unlocked the number on their side, and paid for the port out. I contacted their support 4 hours ago and they advised no port request has been ...

Resolved! Can’t get the 6 digit verification code

Hello, so I recently left Fido. And I wanted to transfer my number to public mobile so that I don’t lose it. Now my account with Fido was cancelled BEFORE I transferred to public mobile. Which I believe (but didn’t know) includes my phone number aswe...

Resolved! Can't access my account, loops back to homepage. How do I contact support?! The chatbot doesn't work

HiWhen I click My Account I put in my login details but then it just goes back to the homepage. Even if I type "myaccount.publicmobile.ca" I just end up at the homepage.I have tried different browsers, rebooting the computer, clearing the cache, and ...

SIM Card Not Yet Delivered

Hi,Subscribed to the $30 CANUSMEX plan on May 24 and ordered a SIM card. I still have not received the SIM card. Please provide an update on the delivery.

A public mobile customer can't call a public mobile customer... why?

I call my friend who also is on public mobile the call shows up on her and but on my end it says call can't be completed dial 611 for technical help and then it just tells me about my billing crap. When when I went on my voicemail and I heard the mes...

Poor reception

We switched to public mobile from freedom, but all of us are experiencing poor reception on the network, its very frustrating. Hopefully public mobile can fix this problem, right now we family of 4 are paying for nothing.

Resolved! need esim for new phone

I have a new phone but i cant get past add a mobile network to download the public app so i can get a qr code to put my current plan onto my new phone , can anyone helpedited by computergeek541: changed category label (unrelated to discussion about C...

Payment issues

It seems my cc has been blocked. I have tried several times to register my card but it says cannot accept payment need help reactivating my kids accounts

Overpayment on March bill

I have submitted two tickets re an overpayment in March and have not received a reply even thought the tickets were successfully submitted.

Resolved! Helping a friend with a new account

I have friend who is losing his phone with another company tomorrow and I offered to pay for a Public account because he needs a phone for doctors to call him. He needs to be able to transfer his numbers (he has 2 one currently on eSIM and one a phys...

How to switch SIM card to a new phone?

How to transfer a Public Mobile sim card from my current iPhone to a new iPhone?

can’t receive texts

account: 1000000xxxxxxxxI tried to do a number transfer from my old number which was with a VOIP service however I realize that that Voip service ended in May. now, I can’t Receive text or calls

USA trip

Hi I am from Canada and planning a 3 day trip to USA. Just wondering if I choose a USA roaming package will it work right away once I cross the USA border or is there something I have to do to my iPhone before it will work???Also when returning to C...

Urgent: Locked Out of Account, Need Roaming Access While Overseas

I’m currently overseas and locked out of my Public Mobile account because I cannot receive the 2FA verification codes sent to my phone number or email. I urgently need access to my account so I can add a roaming add-on, which will allow me to receive...

ive paid 2 times transferred number and now dont have any service but wifi

what do i do theres needs to be better communication cause now i cant make calls or receive them and i have paid 2x

Phone is not working

My sons phone is not working even though its being paid for. he can only use it on WIFI and payments automatically come out of our account! I would also like to have a contact number to call so when we have issues we can call and deal with this inste...

Texto itinérante US

Change Subscription Issue

When I go to change my subscription from the $32/month to $19/month. I keep getting that I have an active subscription. Even though my subscription is not active and my account is on hold.. How do I change this?

Some issue with service

Hello there,I am having some kind of connection problem. For the second month I can not make calls and no one can reach me. However, the fee is deducted every month of my account. Please, could you help me to sort this out.Thank you.Have a great day.

Resolved! Urgent-Manual port confirmation

Hi,I ported from public mobile to bell MTS 2 days ago. However, the port was cancelled for some reason. I called up bell and found out about this. Bell mentioned that they have initiated a transfer of my number. And asked me to contact public mobile ...

Register for new account but can not activate

Hello,I tried to activate a new plan, but I can not complete it. I seem to be stuck. It is sending a code to my old number that I had here a couple of years ago when attempting to sign into my account, but I no longer have it. How can I complete the ...

I want to cancel my plan

Hi there,I'd like to cancel my plan. I transferred my phone number to rogers, and now I want to cancel my public mobile plan. I don't have the payments tab or the unsubscribe button anymore. How can I proceed? Thank you!

Resolved! Need a cheap plan for one day to port out

My plan expired today, but I want to port my number out and want to spend less than $30 to do so.Are there any options? I should be able to choose a cheaper plan than $30.

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