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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13706 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25057 Views
  • 183 replies
  • 26 Bravos

Purchased wrong add on

I recently was trying to add additional data to my account but even after buying it wasn't working.just logged in to investigate and it's showing a different add on in place of the data I was trying to purchase? I don't understand. Please help.

Joanne70 by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Change of payment method

I'm trying to change my payment method to another account but always receive failed and I should try again, what should I do now?

Masoud427 by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Resolved! Network won't work after installing then deleting esim

I installed a public mobile esim on my phone but didn't want it anymore so deleted it. Now my network doesn't connect and says it's "unavailable". Can I reset to get my physical sim to work again?I've tried powering on and off, turning airplane mode ...

Sugumars by Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 0 Bravos

eSIM change to sim card

My husband can’t sign in with the eSIM  want to subscribe with SIM card help

Trish-R by Good Citizen / Bon Citoyen
  • 226 Views
  • 3 replies
  • 0 Bravos

Unable to purchase US roaming package

I'm in the US, trying to purchase a 15-day unlimited talk/text/3G data package.  Incredibly frustrating. Followed the link that arrived by text, but to no avail.

Messaging Issues

Has anyone had issues with messaging? I have an android and have done everything possible on their end to resolve and they think it may be a carrier issue at this point. Never had this issue before. Cannot message attachments (photos or documents) an...

Kjh875 by Good Citizen / Bon Citoyen
  • 935 Views
  • 21 replies
  • 0 Bravos

eSim didn't activate the first time and QR code is not working

I subscibed yesterday and completed my number transfer when I suddenly got an alert that the eSim activation failed.I tried to use the QR code to add it again and it won't work this time and the alert message says to contact the provider.phone: iPhon...

Vanessabelle by Great Neighbour / Super Voisin
  • 174 Views
  • 1 replies
  • 0 Bravos

Trying to activate a sim and eversafe will not load

Trying to activate a sim and eversafe will not load on a samsung galaxy s 9.  it is in the black bar with white text and I cannot click on it. please help, as i can't move beyond anything, so I can;t active

MattyMor10 by Good Citizen / Bon Citoyen
  • 251 Views
  • 6 replies
  • 0 Bravos

Payment

Hi, I would like to cancel my subscription for my friend plan which is automatically paid every month with my credit card. However, i got trouble in logging in with his account then i got charged that month without using call or data. I would like to...

Hungduy by Good Citizen / Bon Citoyen
  • 620 Views
  • 17 replies
  • 0 Bravos

Resolved! Sim Card Troubles

I got a new sim and transfered my number over to it, however I made a typo in my iemi and now it won't let me receive calls. It said it would try to contact me through my old number which was stolen and disabled, or my alternate which I forgot to upd...

BradyP115 by Good Citizen / Bon Citoyen
  • 383 Views
  • 7 replies
  • 0 Bravos

Resolved! I had the wrong subscription

Today my wife noticed a much larger charge than expected on our credit card bill from Public Mobile.  I looked into it and found that I was subscribed to a plan with 150GB of data, which is about 10 times what I actually use.  I don't remember signin...

JaredLangdon by Great Neighbour / Super Voisin
  • 251 Views
  • 4 replies
  • 0 Bravos

Roaming Rate in Europe

Hi, I am traveling for 15 to 16 days in  Europe (Spain) and would like to know what's the roaming rate in Europe. And what's the best way of having access to some data while traveling.

NMK by Good Citizen / Bon Citoyen
  • 539 Views
  • 12 replies
  • 0 Bravos

Resolved! Transfer number from Koodo

The process by which I'm supposed to transfer my number from Koodo is not working. I enter the chatbot you guys have provided, it asks me to 'Submit a ticket' and then the page it takes me to doesn't exist either due to a 404 error on some issue on y...

leonruocco by Great Neighbour / Super Voisin
  • 216 Views
  • 2 replies
  • 1 Bravos

Resolved! iPad

Hi there.I have a Public Mobile plan for my iPad, so I have data and do not need to rely on wifi. While my SIM card has a cell number assigned to it, I can't text or make phone calls on the iPad. (I also have a separate plan for my iPhone) As a resul...

AndreasTom by Good Citizen / Bon Citoyen
  • 519 Views
  • 11 replies
  • 0 Bravos

my phone has been cloned.

my phone does what it wants. the usage history is all wrong. its impossible to use. and it types on its own. i need help , i need a new sim. 

Davids420 by Great Neighbour / Super Voisin
  • 286 Views
  • 5 replies
  • 0 Bravos

Change plan and reactivate

Hi,I'm preparing to reactivate my account and need more data than my usual $15 plan this month. When scrolling down through the plans I noticed another $15 plan. Is this the same as the $15 plan I'm on? I don't remember seeing my current plan as a ch...

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treefrog by Town Hero / Héro de la Ville
  • 299 Views
  • 4 replies
  • 0 Bravos

Resolved! Discount

Hi, I thought subscribers got a $2 discount per month when choosing auto pmts. I have the $15 plan and when I checked, my next pmt is $15 instead of $13. Can someone explain. ThanksFD

felice by Good Citizen / Bon Citoyen
  • 257 Views
  • 5 replies
  • 1 Bravos

Number transfer not done

I transferred the number to PM Feb 10. Still cannot receive calls or texts. How can i fix this please.

DAB1 by Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to update an expired credit card

It has been two months since I have been trying to update a credit card expiry date, but the system says: Sorry, we’re not able to process this request at this time. Please try again later.

Houshang1 by Great Neighbour / Super Voisin
  • 366 Views
  • 5 replies
  • 0 Bravos

Activation problem

I am having problem with eSIM activation. It’s been 2-3 hours but no help yet. How can we reach customers care services. Any contact number?

Sumitra47 by Good Citizen / Bon Citoyen
  • 409 Views
  • 8 replies
  • 0 Bravos

Add-on is not activated

I have registered a ticket, but thought I'ld ask the Community. My add-on is not showing up in my account, although payment was made. Any thoughts? I'm from BC, and am in Texas. This is frustrating. Cheers, Valdy.

Valdy by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

CaNCEL WHILE NOT EVEN ACTIVATED

Hi All! I want to cancel my service but because I have not yet activated I don't have the profile options to unsubscribe, how do you request refund and cancellation?

Sam777 by Great Neighbour / Super Voisin
  • 211 Views
  • 4 replies
  • 0 Bravos

Fido to Public Mobile phone number transfer

Transferring service and number from Fido to Public Mobile.  Cancelled Fido plan two weeks ago and now attempting to set up the same number with Public Mobile. I used correct inputs when setting up in the app with the phones IMEI number, this was 5 h...

JacobMacK by Great Neighbour / Super Voisin
  • 174 Views
  • 2 replies
  • 0 Bravos

Re: Carrier Issue: Identity Verification for LinkedIn by CLEAR

I am in the same situation as the original poster here. My number was never a landline, it was ported months ago from Fizz mobile.Tried to talk to Clear support. They had no answer except saying that my number needed to be tied to my name and birth d...

Maoussenono by Great Neighbour / Super Voisin
  • 467 Views
  • 6 replies
  • 0 Bravos
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