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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

LG Wine Smart D486

Are LG Wine Smart D486 phones compatible with public mobile?

Call drops right away when I try calling out and or call in

Re: Canada-US Plan

Can you phone u s. to can, and can. to u .s.?_-

Black Friday deals available for Existing Customers.

I suggest everybody check to see what black Friday deals are available.My family checked and there are some deals available.For me, I switched to a same priced $23 4G 6GB plan and received 100 minutes of international calling. My wife switched from h...

873xxxxxxx

hi,I just bought a SIM card and registered, i registered for a phone number but it is already a number in use. now I can't sign into my account to change the number. me and another person has same number (873)xxx-xxx

Port Number over from Number barn

I initiated a port from number barn 3 days ago and have recieved an email that the port out is processing. Also recieved an email from public mobile asking me to follow the link through the SMS, however I have not recieved an SMS since the number I a...

cannot receive calls

I have public for couple of weeks now. Cannot receive calls from two telus numbers. any thoughts. thank you.

cant activate asian esim

can't merge calls during a conference call

I can not merge the two parties I am calling in a conference call like I used to. This happens after I changed my plan

Service

How to cancel my public mobile subscription

cant rememer pin

Resolved! How do you add funds to your account balance.

CS agent has asked that I deposit some funds into my account balance in order to do what I asked. I can't seem to find how to do this. The only option I found was to update funds by vouchers. I don't have a voucher and would like to use my card on fi...

Resolved! 1800 spam calls

Hey Everyone,Is there a way to filter out the spam 1800 calls from public's side?

Phone outgoing and incoming calls not working

Similar issue to https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-calls-or-receive-calls/m-p/1274720/thread-id/879040Calls don't work; the phone says "Calling..." but goes nowhere until the call ends itself. Text, data works. Tr...

Resolved! US Plan Settings

Hello everyone,Is there any additional settings on my mobile in order to activate the roaming in the states (calls+data)? Anybody here tried to use his plan in the states? No technical problems?

5G vs 4G

Hello all!I am currently on a Public Mobile plan with 5G speeds. I honestly don't see the difference in speed between this and my old Fido 4G plan. There is a different plan available with Public which is a little cheaper but would bump me down from ...

Unable to access My Account due to dead email

Hello there,I've been using Public Mobile for a few years now.Recently I tried to login to my account but to no avail, because my email associated with it has ceased to exist. It was a college email, so after my graduation they wrote it off. I should...

Call connection

Okay, so this is going to sound bizarre but hear me out… I have a US-Canada plan and have for years and up until recently have had no issues. In the last year though, the connection when my family calls has been, well, weird. Sometimes when my US fam...

I can choose the phone number I want

choose the phone number I want

I can choose the phone number I want

Resolved! eSIM

Hi, I just subscribed a plan, and purchased a SIM card. However, I need the SIM card by this Thursday and I am not able to get it. Can I switch to eSIM without a physical SIM card?

Long distance

I changed my plan so that I could call the UK. It will not connect and it is not one of the restricted numbers. Tried chatbot and 611. Not getting anything useful from either. Any ideas on how to actually get this resolved?

Payment

My credit card info was not up to date when payment was due. Without any warning my service was stopped? Can they not send a reminder before stopping service. Not acceptable.

How do I find the call log and text log of all incoming and outgoing

How can I find all the text and call logs that have been made in the past 30days

Stolen number

Please cancel my number it’s been stoke. Out of my account

calls

hi new activation everything works well however i can not make a call as this part does not work and my signal bars at the top only show half of full with only the top half bottom half not filled in

Resolved! voicemail password reset

Hi. Tried to reset voicemail password, initiated reset, the promised temporary voicemail password was not received, now can't access voicemail. Any suggestions how to fix?thanks.

Porting my number

Does this mean my number is ported to my public mobile account now?

Resolved! Not ringing and cutting off callers

Good day community,Moto 5 play. I have had the phone on but instead of calls ringing they go to messages. Also, someone called twice and said they were cut off.Thank you. Todd

Phone calls

Why are my calls not going through