Community

Setting up new phone for existing customer

My husband is trying to setup his SIM card in a new phone and cannot sign into his account because he can’t get his verification code because his can’t access his phone he has talked to several people but can’t get into his community because he can’t...

Data

My data is not working how do I address this problem edited by computergeek541: changed category (discussion isn't related to Community)

I have no service

I have no service and would like to know why

Have trouble porting out my number to Chatr

Hi, is there anyone who can help port my number to Chatr? It's in process, but it can't be completed.

My subscription was cancelled on my renewal date. Never happened before.

My monthly renewal plan is due today (Nov.27). My credit card info is good and correct in the system. I am unable to make a payment to reactivate the account. Now I do not have an active cell phone. Please help

Cannot receive incoming calls

I am no longer able to receive incoming calls. Thankfully voice-mail is still working so I can call them back... .They don't register as incoming,, missed or declined. There is no log of the call; I will just see vm notification pop up.I am restartin...

I cannot get verification since yesterday. It was working before that

I cannot even login Public mobile with verification code to my phone.  I have to ask for verification code sent to my email

Credit card number for monthly payments changed

I would like to apply credit points towards the payment of my monthly fee.  My credit card account that you use for automatic payment has been blocked.  I will be receiving a new,  different credit card number next week or so and will inform  you of ...

Credit Card payment

I have just switched to Public Mobile.  Their system will not accept my RBC Avion card.  RBC says they are accepting the payment but it is bouncing back due to something within Public Mobile.  Several on-line discussions with Public Mobile Customer S...

No verification code coming any more

Hi,I could not get verification code in my phone now. Need it for my work, please help! Thanks.Ying

Why my data usage is not matching the history usage

I just got a reminder text from public mobile and said my data reached 45GB out of 60GB. However when I checked the history of this month and manually added my all data usage, there was less than 3GB.  So any customer service could fix it?

Running current account balance

I still can't use my add ons I purchased on Nov.18

I still can't use my 2 add ons I purchased on Nov.18

Mobile

I got charged twice for my mobile subscription 

Activate without app?

Hi, I'm awaiting my new sim, and was wondering if I can activate withOUT the app?

Cancel Subscription

Hello. i am unable to access my self serve portal.I want to cancel my phone plan.Thanks.

cancelling a phone acct

my wife passed and i would like o close her acct 

ESim help for new phone!

Just got a new iPhone that doesn't have a physical sim card slot. Traded in my phone at the store but I still have my physcal sim card on me. I wasn't able to switch over the physical sim to an esim in the store so I am currently without working data...

When does Black Friday Sale End?

When does the black friday sale end?

subscription

I just purchased an add on subscription to call and text the USA...  It is not working..

Request to Stop Promotional Calls

Hello,I hope you are doing well. I have received many promotional calls from some companies, and I would like to request that these calls no longer reach me. One of the numbers that called me is:13192204659. Please take the necessary steps to ensure ...

No service

Just got to mexico and not recieving calls and data not workingmessage to incoming is You have reached this that is not equiped for incoming service5b1 code

Subscription

We are a new subscriber to Public Mobile, and have switched everything over. Waiting for the SIM information to transfer to the eSIM. Wondering if we will get notification when the transfer is complete.

phone

can you tell me why my phone is not turned on yet.

No service yet.

I’ve had the subscription for 5 days now and still no service and I’m having trouble getting help.

How to resume my old plan?

I suscribed to public mobile in may or june 2024 with a 20$ plan, I had to go to the USA in Oct 2025, so I upgraded my plan for a month thinking I could go back to my 20$ plan once I get back,, I do not need a 40$ plan, now I suppose I should have ad...