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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2351 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4133 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35025 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46894 Views
  • 182 replies
  • 30 Bravos

"Line is not Active" Message. Please help

Hello,I was trying to make a phone call this morning but I got an automated message stating that my line is not active. I have a feeling it was because Public was trying to charge my credit card but it got declined (as I had to get a new one after re...

JimBrookes by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

US/MEX/CANADA plan

under this plan, my phone would work in MEX/US without incurring a roaming fee ?

Johnnyboy66 by Good Citizen / Bon Citoyen
  • 663 Views
  • 9 replies
  • 0 Bravos

No Roaming Please

Hello PM Community,I'm a new PM customer who had roaming issues with my past provider (arguing this on over half my bills and price is why I moved here). I am often on Lake Erie or sometimes by Niagara Falls and caught US cell towers. Just because I ...

WaterMark by Great Neighbour / Super Voisin
  • 461 Views
  • 6 replies
  • 0 Bravos

Plan questions

So thankfully I received the SIM in a timely manner. i am a bit confused regarding my plan. I bought this plan due to some long distance minutes included in it to 7 countries. My includes Long Distance minutes are not showing up in subscription detai...

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Umair1234 by Great Neighbour / Super Voisin
  • 510 Views
  • 8 replies
  • 0 Bravos

Reactivated my plan after one year

Reactivated my line with a new plan but was assigned a new cell 437-xxx-xxxx.  My old number 416-xxx-xxxx was assigned to my account from Telus.  How do I get the old 416-xxx-xxxx back ?

Johnnyboy66 by Good Citizen / Bon Citoyen
  • 1140 Views
  • 23 replies
  • 0 Bravos

Switching to public mobile from Mexico

Hi! I switched to public mobile a few months ago. I just got the offer for unlimited text and minutes in Canada us and Mexico. My family spends a lot of time In mexico so this is great. My question is my mother in law is not with public and doesn’t u...

BH303 by Great Neighbour / Super Voisin
  • 349 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferring Number

I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I...

Mobina by Great Neighbour / Super Voisin
  • 569 Views
  • 5 replies
  • 0 Bravos

App texts code to wrong number

The app texts the verification code to a number that is not mine. How can i get it uodatedto the correct number (my actual telus cell phone number)?

Wheelz18 by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

Esim activation

Hello, I am on a vacation in the country of Jordan. I lost my public mobile physical sim card. I went ahead and bought the esim through the app and everything went well and its now in “Activating” state. But I remembered that Jordan is one of the cou...

Ananaa by Great Neighbour / Super Voisin
  • 183 Views
  • 1 replies
  • 0 Bravos

Resolved! Having some issues porting a number from Fido

Hello,I ported two lines from Fido this evening. Both physical sims to esims. The Samsung device ported seamlessly, but now I’m having issues with the iPhone.I received a welcome message to restart the device and loss my Fido service. After rebooting...

Nith by Great Neighbour / Super Voisin
  • 353 Views
  • 3 replies
  • 0 Bravos

Amazon 50% 3months offer not applied

I have a new account that I opened with the Amazon 50% off for three months. My account does not reflect that offer. I am being charged the full amount. I have an email confirmation of my order that includes the Amazon offer. How can I have my bill r...

ValAnn by Great Neighbour / Super Voisin
  • 285 Views
  • 2 replies
  • 0 Bravos

PAYMENT

I Have tried umpteen times to log in my account to change my credit card expiry date which is due tomorrow the  27th of Nov.  HELP

kelenag by Great Neighbour / Super Voisin
  • 234 Views
  • 3 replies
  • 0 Bravos

Resolved! plan benefits

I'm looking at the plan for new subscribers: $29 a mo. for 10GB of data. My English is not very good, so I am having difficulty understanding what the plan includes.  I reside in Canada. Does that include unlimited data: first 10GB at 5G speed and lo...

rjphone by Good Citizen / Bon Citoyen
  • 557 Views
  • 7 replies
  • 0 Bravos

Cannot access account

Hello, i cannot access my account due to the 2 step verification code going to the wrong phone number. How do i fix this? 

Triet by Great Neighbour / Super Voisin
  • 163 Views
  • 1 replies
  • 0 Bravos

REWARD

Hi there , My friend referred me to Public mobile one week ago, but she hasn't received any notifications. I don't know what should I do. Thank you. 

LIJUAN by Great Neighbour / Super Voisin
  • 150 Views
  • 1 replies
  • 0 Bravos

Out of country for 5 months

We will be in Mexico for 5 months. Is there a way to suspend your account and pick up where you left off when you get back to Canada? We will be using a Mexican SIM card while in Mexico as Public Mobile doesn't work in Mexico.Can anyone recommend a g...

Tim_Walker by Good Citizen / Bon Citoyen
  • 915 Views
  • 16 replies
  • 0 Bravos

4g plan

I’m on a 4g plan. Should my IPhone 13 be set to 5g or lte? Thanks

Grahank by Good Citizen / Bon Citoyen
  • 226 Views
  • 2 replies
  • 0 Bravos

Switching from iPhone to Android

I have an eSIM subscription - switched from iPhone to Android. I’m not sure what to do in order to get my number working on the Android. 

siegejanko by Good Citizen / Bon Citoyen
  • 192 Views
  • 2 replies
  • 0 Bravos

Black Friday Pricing

Until what day are the black friday pricing available? The offer says "limited time" but I was wondering if it was publicized somewhere. 

MariaElena by Great Neighbour / Super Voisin
  • 417 Views
  • 4 replies
  • 0 Bravos

Referral reward

I was referred by someone. I joined by that link. I was suppose to receive  10 dollar reward. The reward is not reflecting on my account. How can i redeem my reward?

Resolved! Locked out of account

HII've lost my phone and an trying to activate a new one but can't remember my Public Mobile password. I'm also locked out of my e-mail for inputting an old password and the verification to reset both passwords is just getting sent to the lost phone ...

033 by Great Neighbour / Super Voisin
  • 346 Views
  • 4 replies
  • 0 Bravos

Subscription Plan

Would like the $29 Canada -US-Mexico plan but it won’t with four existing customers. Is there a way we can get this plan?

Wlaw by Great Neighbour / Super Voisin
  • 412 Views
  • 7 replies
  • 0 Bravos

Price match new plans?

I have been a happy public mobile customer for years, but some of the other deals out make it hard to not want to save some money and switch.Is there any way to get a price match or plan match or is it just time to switch over?I don't seem to be able...

jeffm70000 by Great Neighbour / Super Voisin
  • 253 Views
  • 2 replies
  • 0 Bravos

Resolved! CA-US-MEX $45 75GB 2000 LD BF deal

Quick question: does the LD include Singapore? The fine print is a bit confusing as it says LD includes a lot more countries than the original stated. 

Pastryshop75 by Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

Accessing Can US Mex $35 Black Friday Plan as existing customer

Hoping to access the Can US Mex Black friday. As I pay $39 per month for Can US plan with 60GB data (more than I use), which is more expensive than the new plan, when I hit change subscription that was not on offer. When my husband also on public loo...

K8TMitch by Great Neighbour / Super Voisin
  • 623 Views
  • 6 replies
  • 1 Bravos
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