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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 64 replies
  • 6 Bravos

Data wont work

I've tried all troubleshooting options. Still not working 

Jesslautard by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Phone not working

I can not use my phone as all I get when I dial a # is a lot of beeping and different noises.   I have an iphone.   I can not figure out how to get a hold of anyone at public mobile.   I am logged in to my account but I still can not send a private m...

carlynn by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Using already activated sim

Had PM account, sim activated with numberPayment lapsed for a few monthsnot sure of pm account info online"Activating sim" says please enter valid sim Is it possible for me to use this sim, given I don't know my account details, or do I need to buy a...

hudsong16 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Refer a friend $25 (5X$5) when does it start?

It seems that whenever I try to take advantage of a PM promo it's never received unless I open a case and then promptly it's honoured with a kind CS apology. And here we go again with the $25 refer a friend offer. My friend did promptly receive the $...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 9 replies
  • 1 Bravos


J'ai un forfait de 25$ et j'avais le rabais fidélité et le rabais paiement automatique  ce mois la ja constate que les rabais sont plus la je ne sais pas pourquoi

yardi by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

only $4 SIM folks, canadian cell supplies Edit; might have shipping fee 

yackinlyn by Model Citizen / Citoyen Modèle
  • 18 replies
  • 4 Bravos

Resolved! Unable to receive calls

Hi, I have switched to public mobiles since December 27, and still unable to receive calls. I can make outgoing calls though. What should I do? My other carrier service has been deactivated. Thanks

Tocbuxu by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

missed calls...

Happy New Year wondeful people! I occasionally don't get calls - the phone doesn't ring and a missed call doesn't register and no voice mail either - the only way I know is when the person sends me an email saying I wasn't available. That happened ye...

NT3 by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Resolved! Sim card not received

I ordered an additional SIM card on December 26 and still haven't received it.

andyw8 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

3G to 4G Plan

I changed my plan from 3G to 4G in December 2022 and it hasn't changed why is this?

Mir3046 by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Resolved! Plan switch upon renewal didn't work

I made a request to switch from my old plan ($120 12gb 90 days) in November to the new plan ($40 15gb 30 days) plan and requested switching upon renewal. However I noticed today, the switch didn't happen and my old plan's valid period got shifted and...

rogermobile by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

611 IVR Menu System

611 IVR Menu System Seeing as how some unknown username called Anonymous can't edit the original, I thought I'd reproduce the chart to reflect the changes in roaming and update some other information. Vouchers can be purchased online from

dust2dust by Mayor / Maire
  • 4 replies
  • 8 Bravos

upgrade net work 3 G to 4G

I up grade my phone plan from 3 G net work to 4G net work. My phone still showing using 3 G net work. Why is this happening? How to fix it?

alexsung by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

billing charge

There is an extra charge on my Visa credit card statement I would like explained. It's for $11.55 from Public Mobile, transaction date Dec. 6, Post date Dec. 8 showing Public Mobile 855-4782524. What is this for? Is this an overcharge of some kind?

Grumpaden by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Phone not working

I recently switched from a UK sim and an PhoneBox Esim, I have now got a public mobile sim and transferred the number however I can’t receive texts or calls. My data isn’t showing 4G only LTE and works poorly. 

Resolved! Stolen iPhone, Blacklisting IMEI

I got my 3 month old iPhone 14 pro stolen today. It sucks because I can still track its location. I have since enabled the phone for data deletion and marked the SIM card as lost/stolen. I want to blacklist the phones imei so it can no longer be used...

luuerin by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Reboot number?

Hi, Apparently my phone number xxxxxxxxxxxxxxx is not in service. please verify the reason why this is happening. I can’t call or receive any calls. Thanks,Luca

lucastanciu by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Plan update error

Hi 3 months ago I updated my plan from 500 MB data (plus the bonus 500)  to the 5GB data plan.  Somehow each month since, after using 1GB Public Mobile tells me I have used up 5MB.   I am paying for data which I haven't used.  I have done the resets ...

Terrybaskin by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Is this normal?

What is the Pf icon in the top left corner about? Is this the legitimate site? Self Serve 

golfball by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Unlocking Old Iphone

It says that my phone is carrier locked to Public Mobile. I´m trying to swap my sim card to another phone and its not working. It keeps saying ¨SIM not supported¨ Someone help! 

Myles_T by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Resolved! Update Visa card

How do I update my account with my updated visa number?

Edge41 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

how come some numbers don't receive my text?

My mom & brother both have public mobile as well, and for some reason we each have a person on our contact list that don't receive our texts but it is random (my brother has a friend who never gets his texts, but my mom can text that friend no proble...

jbredenhof by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Billing error

You double-billed me for January. Charged January 10 and again January 11

sallyphilips by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Phone randomly not ringing

My iphone is periodically not ringing when some callers try to call. Sometimes it goes to voice mail or not, random again. Im with PM for years, no changes made. Not in aeroplane mode, no disabled/blocked calls and all else checked. Tried resetting- ...

voicemail notice doesn't show up

I don't get a text message for voicemail notice.I already set up a voicemail box but wonder if is there any other step to get a notice for the voicemail,

sky1052 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! I haven't received the authorization SMS

Hello, I want to transfer my phone number to another company, but the confirmation message sent by Public Mobile does not reach me. Can you CONFIRM THE TRANSFER manually?

abeddzain by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

USA Roamimg

I am in the USA and purchased an add on for talk and text. I can make calls but I cannot text unless connected to wifi. What is wrong?

dimeson by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos