Community

Using esim

HelloIm going to be out of Canada in an hour and using esim. I need to active Australia esim.In that case How can I pause my Canadian esim? Or Once I active other esim it will be automatically stop it?Thank you so much

Phones

My phone is not working properly

iphone 8 has No Service or Cell and iphone has no service

My iphone 8 has No Service or Cellular in the setting ,(it's just Blank there .) The phone doesn't receive calls in & I can't phone out (it says Call Failed) . I'm not the greatest at looking for problems on the iphone. I have done as much as ITIA Ch...

US Talk and text/data using points

For the add-on US talk and text/ data for 15 days using my points, can I call Canada from the US or is it just calls within the US?

Phone won’t work in states with can,us,Mexico plan

I use my phone in Canada but came to states my phone should be working like normal with the can,us,Mexico plan but nothing is working on my phone and I have data roaming on 

Receiving calls

I'm not sure why, but I just started with public mobile and I don't receive any phone calls. I can call out but nobody can call me. 

Subscription Change

Why did my subscription change and go up in price?I had international minutes and data and both have disappeared from my account and my rate went up.

Anyone actually solved the pixel/esim issue Sim not allowed

Esim stop working after updated to andriod 16, was working fine, now even if I downgrade to andriod 15 the esim still doesnt work, have gone through 4 esims now with support same issue.Ive seen this all over the community here but with no real fix, N...

How can I ad my credit card to my existing account

Re: Changed phone number but now need the old one back

Hello, I need to do the same. how did you manage to do this?Thanks

Phone number

Can i pick my own phone number edited by computergeek541: changed category (discussion isn't related to phone hardware)

US data and talk plan

Does anything change? Phone number, settings etc... edited by computergeek541: changed category (discussion isn't related to Community)

Unapproved Payments on My Credit Card

Since January 2026 I have noticed an extra charge on my credit card for Public Mobile charges. I login to MyAccount and I don't have any subscriptions that match this charge. Is there a way to contact Public Mobile to look into this at all? Chatbot i...

The phone number in eSIM was not updated after porting in

Hi there,On Jan 26, I registered with Public Mobile with an eSIM with phone number 437-7xx-xxxx. The same day I transferred my exiting phone number 416-9xx-xxxx to this account.  Calling, text and data are working properly. However, the phone number ...

Stopping service with Public Mobile

How do I notify Public Mobile I am going to use another carrier. My monthly subscription is over on March 04, so I would like to notify Public Mobile of my intentions and stop funding for the next month, which is paid via a credit card that is on fil...

Any stores in Ottawa,Ontario sell the public moblie sim? Also can you change from esim to regular ?

Any stores in Ottawa,Ontario sell the public moblie sim?If so which ones. Also can you change from esim to regular sim?Thanks!

Invalid Subscription Charges

Hi,I have never subscribed to this platform and I noticed on my credit card monthly charges that have been happening for some time now for $34.69. Please let me know how I can stop these charges.Thank you,Shelley

Sim card

When do I insert new Sim card

Payment not processed

Help! I am running out of data and need it for work and school right now but everytime I try to change my subscription to a bigger data plan it says sorry payment can’t be processed right now. I’ve been trying for 2 days. It’s really frustrating beca...

I have just returned from Mexico and cannot text or call a contact who uses an android phone.

How to I reset my phone to be able to make these calls / send these texts. Also, in researching how to do this, I see that my APN username and password are blank.  i am not a very techy person and require support with this. Please help

Why is subscription suspended

It is set to renew but always the day before or day of my subscription is suspended 

Can’t login to app

I don’t know how this thing works..I just bought a new plan and can’t login to the app. It just says something went wrong, try again later. But I need to get in now to activate my account and transfer my number. Thanks 

Cannot activate Sim card

I have a new SIM card but cannot activate it because the service Isint available on the online portal, and when I try to log into the app, it says something is wrong and to try again. I try again to no avail, and even reset my password and reinstall ...

Add-on Purchased with points not showing on Account

On Feb 27, 2026 I used Public Reward points to purchase a US add on. I received the confirmation email:"You’ve cashed in 20 Points for ADDON-Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days).Your add-on will be applied within 24 hours of redemp...

Reset pin

I need to add data to my phone and need to reset my pin