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Forbidden A1

MoeinAbtahi
Great Neighbour / Super Voisin

I recently transferred my number from Virgin to Public Mobile. After activating my number with Public Mobile, I can no longer access my account. Every time I log in, I only see the "Forbidden A1" error message and nothing else.

Could you please help me resolve this issue?

5 REPLIES 5

BKNS27
Mayor / Maire

@MoeinAbtahi 

Try clearing the cache on your browser before login and see if that helps.

MoeinAbtahi
Great Neighbour / Super Voisin

Thank you!

@MoeinAbtahi 

ok, use this link to message Customer Support to help set up your new account....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

MoeinAbtahi
Great Neighbour / Super Voisin

Yes, everything is set up, and my eSIM with Public Mobile is working fine. The only issue I’m facing now is with my Public Mobile account.

hairbag1
Mayor / Maire

@MoeinAbtahi 

you were to leave old sim in your cell to be able to receive text confirming your port request. Did you reply YES to that message ?

clipped from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

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