Forbidden A1

[MoeinAbtahi]

I recently transferred my number from Virgin to Public Mobile. After activating my number with Public Mobile, I can no longer access my account. Every time I log in, I only see the "Forbidden A1" error message and nothing else.

Could you please help me resolve this issue?

[BKNS27]

@MoeinAbtahi 

Try clearing the cache on your browser before login and see if that helps.

[MoeinAbtahi]

Thank you!

[hairbag1]

@MoeinAbtahi 

ok, use this link to message Customer Support to help set up your new account....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MoeinAbtahi]

Yes, everything is set up, and my eSIM with Public Mobile is working fine. The only issue I’m facing now is with my Public Mobile account.

[hairbag1]

@MoeinAbtahi 

you were to leave old sim in your cell to be able to receive text confirming your port request. Did you reply YES to that message ?

clipped from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number