3 weeks ago
I recently transferred my number from Virgin to Public Mobile. After activating my number with Public Mobile, I can no longer access my account. Every time I log in, I only see the "Forbidden A1" error message and nothing else.
Could you please help me resolve this issue?
3 weeks ago
Try clearing the cache on your browser before login and see if that helps.
3 weeks ago
Thank you!
3 weeks ago
ok, use this link to message Customer Support to help set up your new account....
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
Yes, everything is set up, and my eSIM with Public Mobile is working fine. The only issue I’m facing now is with my Public Mobile account.
3 weeks ago - last edited 3 weeks ago
you were to leave old sim in your cell to be able to receive text confirming your port request. Did you reply YES to that message ?
clipped from Help Files...
https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number