Account locked

[Odi1]

Hello,

Can’t enter my wife’s account. On desktop it notifies “A1 forbidden”, on app doesn’t enter.

anyone can help?

 Thanks

[Odi1]

Thank you very much.

[slusagm]

@Odi1 now you need to ask PM to help then

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Odi1]

That didn’t work unfortunately.

[TheSterlinger]

Usually if you sign into the account with secret or incognito mode it will work. To clear or refresh the App pull down from the top of the screen 2-3 times.