No phone signal, cant receive or send text

[Nez21]

Please help here, no phone signal😣

[hTideGnow]

HI @Nez21 

no reported outage in Woodbridge

did you try Reset Network settings and try the sim in another phone?

and i would report the problem to PM support agent.  Please open ticket as advised above

[Nez21]

Im here im Woodbridge ON. Till now I dont have any signal

[Lianyin]

My phone is android phone

[Lianyin]

I love in Hamilton Ontario. My phone works fine before. No signal yesterday evening. Service came back later last night. No service this morning again

[hTideGnow]

hi @Lianyin 

what phone do you have?

which city you are at?  you might be impacted by this if you are in AB

https://productioncommunity.publicmobile.ca/t5/Get-Support/Outage-Alert-Alberta-Mobile-service-probl...

or impacted by this if you are in Kamloops
https://productioncommunity.publicmobile.ca/t5/Get-Support/Outage-Alert-Mobile-Data-and-Voice-for-Ka...

[Lianyin]

I have the same issue. No service yesterday. Service came back last night. No service again today

[slusagm]

what phone you have? physical sim or esim?  service work earlier and just stop working today?

did you try reboot the phone? reset network settings? test sim in another phone?
tell us more

[hairbag1]

@Nez21 

help us help you. Are you a new customer or is this problem with an existing account ? Is it the day of your regular plan renewal ?

[BKNS27]

@Nez21 

Login to your account and check to see if your account is Subscribed and payment is up to date. Or call 611 or 1-855-4PUBLIC on the status of your account.

Then check to see if there are outages in your area.

https://istheservicedowncanada.com/status/telus/map