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Subscription on APP and on online portal does not match

Misbah12
Great Neighbour / Super Voisin

Hi all

I have 20 GB plan US/Canada but when i go into app it shows 10 GB  in subscription but when i log into online portal it shows correct 20 GB.

How this can be fixed. Please advise

5 REPLIES 5

MC_J
Good Citizen / Bon Citoyen

Had the same problem, refreshing the app did resolve the problem. thanks

Misbah12
Great Neighbour / Super Voisin

Hi all 

thks for the suggestions. Refreshing the APP, as below, fixed it. 

"Subscription, where it shows how much data has been used, put your finger on the area of the data usage and drag down until you see that the Last Updated date is refreshed to be current)"

eddieO
Mayor / Maire

@Misbah12 try doing what Phil_Adelphus suggested (go to the app and on the first tab - Subscription, where it shows how much data has been used, put your finger on the area of the data usage and drag down until you see that the Last Updated date is refreshed to be current). If this still doesn't work you can try going into your phone's settings, look up apps and find Public Mobile and then clear the app's cache.

Phil_Adelphus
Mayor / Maire

@Misbah12   Someone else posted about a mismatch between the website and the app.  Try pulling down the page in the app to refresh it.

softech
Oracle
Oracle

@Misbah12 it is possible just a cache problem.  Try again using Browser with Incognito mode or try using PM app

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