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can't understand how public points are calculated

Lucia_m1
Great Neighbour / Super Voisin

Who can tell me how it could be :

From previous summary to 01/09/2025;     Points Earned: 2.9;       Points Redeemed: 0     Points Balance: 11.85

but actually my points balance was 10.85 points as shown in previous summary. the new balance should be 10.85+2.9=13.75, right? 

And the calculation had been confusing like this for several months, not only for current one.

Anyone has similar experience?

5 REPLIES 5

@Lucia_m1 if you go into the app, go to the Rewards tab, there you should be able to see the breakdown of all your points so you can confirm if anything is off. If you still think it's wrong you should reach out to a support agent so that they can confirm your suspicion or explain how it's being calculated.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

 

Lucia_m1
Great Neighbour / Super Voisin

now I know the points earned 2.9 is wrong since I pay $20 per month and the number should be 1 point. Thank you

Lucia_m1
Great Neighbour / Super Voisin

I see. so my points balance should be right and the points earned 2.9 is wrong. Thank you

ORNGNBLK
Model Citizen / Citoyen Modèle

 

@Lucia_m1  - points are given as such : 1 point per referral per 30 days. 10 points for every 12 months you are subscribed, and 5% of your paid bill back in points, (ex: you pay $35 , you get 1.75 pts)

If you feel you have not received the correct amount, or they simply don't add up, you can reach out to a CS_Agent via private chat * added link here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

eddieO
Mayor / Maire

@Lucia_m1 how much are you currently paying for your plan, you should be getting 5% of that back each month and then do you have any friend referrals? 

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