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Lost ability to call in usa

stuartmcconkey
Great Neighbour / Super Voisin

i have usa package. I have data, but cant make or receive phone calls on samsung android

3 REPLIES 3

@stuartmcconkey after I manually selected T Mobile, it was possible to use my cell phone again

It's possible you were able to connect to T-Mobile's 2G network, which is being dismantled but still remains in some areas.  The A50 is not on PM's "certofoed" VoLTE list here

https://www.publicmobile.ca/en/on/get-help/articles/volte 

So you would likely have voice call issues (but not problems with data or texting) in the USA.  While back in Canada you can do a test.  Turn off wifi, turn on cellular data, make a phone call.  If the phone stays on LTE when you make a phone call then it indicates VoLTE, if it drops to 3G (or sometimes 4G) then it likely won't work well in the USA except where T-Mobile's 2G still exists.  A phone can be LTE capable but not necessarily VoLTE capable/approved.

stuartmcconkey
Great Neighbour / Super Voisin

I solved the problem on my A50 Samsung that is LTE.  The phone automatically selected AT&T.  It took forever, but after I manually selected T Mobile, it was possible to use my cell phone again.  Very weird.  


@stuartmcconkey wrote:

i have usa package. I have data, but cant make or receive phone calls on samsung android


Which model is it? If it's not a device that can be used for VoLTE at Public Mobile, it's not going to work well (if it at all) for phone calls in the US.  There are no 3G/HSPA networks remaining that Public Mobile customers can use in the US.

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