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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2351 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4126 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35018 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46847 Views
  • 182 replies
  • 30 Bravos

Customer support

I have been paying monthly payments but unable to access my public mobile phone number. Also unable to contact someone for help wit this.

LynnBall by Great Neighbour / Super Voisin
  • 261 Views
  • 3 replies
  • 0 Bravos

Just transferred to PM - my speed is terrible anything to be done?

Just transferred today, I rebooted my phone several times. Speed is only a few mbps was getting very fast speed previously with videotron(I’m in Barrhaven). Does it take time to fully sync, what do I do if speed doesn’t increase, is there tech suppor...

Waywen by Good Citizen / Bon Citoyen
  • 798 Views
  • 14 replies
  • 1 Bravos

Effective date of transferring number

Hi all,I am going to transfer my number from VirginPlus.The last day of the current bill will be 27 Oct, should I activate the PM SIM card today or tomorrow?Thanks!!

Kelvin_123 by Great Neighbour / Super Voisin
  • 241 Views
  • 2 replies
  • 0 Bravos

Resolved! Services on Hold after subscription renewal onto a new plan

Switched to the $29 10GB Data within Canada, the US and Mexico plan, to take effect on my subscription renewal date (Nov 25).Received an email that my Services are on Hold.I was already charged on my credit card for this coming month.  If I click thr...

rosev by Great Neighbour / Super Voisin
  • 498 Views
  • 7 replies
  • 0 Bravos

Public Subscription CAN NOT BE DOWNGRADED????

I’ve been told that once you subscribe you can’t downgrade your subscription only upgrade. Has anyone else run into this?Im on a 40$ 75GB Canada-US plan.I don’t use the 75GB and wanted to downgrade to the 50GB Canada-US-Mexico plan for 35$. Public is...

Przemek by Good Citizen / Bon Citoyen
  • 1070 Views
  • 14 replies
  • 2 Bravos

Transferring only one phone to PM

Hello.  I have both my phone and my wife's phone on another provider.  I want to move just my phone to PM.  On the Transfer Number page where you have to approve the transfer, it has you agreeing to port the number AND cancel your account with the ol...

Kevin_B by Great Neighbour / Super Voisin
  • 252 Views
  • 4 replies
  • 0 Bravos

Port Status - Contact Public?

Hi there,I replied "YES" to the porting text when transferring from Virgin to Public. I called the porting line to make sure it went through as I think I had responded from the wrong SIM, but they said everything was okay on their end. They said to c...

AJG123 by Great Neighbour / Super Voisin
  • 321 Views
  • 4 replies
  • 0 Bravos

Resolved! Credit card expired

Hello friends,My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew.  I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls.  The account ...

benjidaddy by Good Citizen / Bon Citoyen
  • 819 Views
  • 11 replies
  • 0 Bravos

changed method of auto payment

changed method of auto payment, now can't make calls or textsmy acct doesn't show inactive or anything due, so why is my plan cancelled or not working as of this morning?

NATEOLS by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 0 Bravos

Resolved! Downsize my plan

Right now I have a plan of 60G @$35 , I want to downsize to 6G @$23, it doesn't work  why?

hongliao by Great Neighbour / Super Voisin
  • 1031 Views
  • 7 replies
  • 0 Bravos

How to cancel the service and port out the number.

Hello, I've recently got PM connection and now they've a Black Friday deal (which will suit better for me), however, when I logged in to my account, I couldn't find this deal is available to me. I'm referring to $29 for 10GB (5GB, US/Canada/Mexico) p...

moderator1983 by Great Neighbour / Super Voisin
  • 267 Views
  • 2 replies
  • 0 Bravos

Address

Trying to purchase my son a plan but website won’t recognize my address 

HowieG by Good Citizen / Bon Citoyen
  • 371 Views
  • 6 replies
  • 0 Bravos

Resolved! Roaming in China, Hong Kong

PM doesn't seem to have roaming plans other than N America. What happens when travelling in HK, but suddenly need to receive secure txt message on my registered Canadian number? Roaming using what companies? An

RWu by Great Neighbour / Super Voisin
  • 408 Views
  • 4 replies
  • 0 Bravos

account always locked out

After waiting an hour to log in, I put in my password. It says that It's locked out even with the latest password that google saved for me.

dashell by Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos

Service problem

Just signed up but can’t send text or phone android phones from my iphone

CJ228 by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

Resolved! Help with transfer to Freedom Mobile

Hello,I want to transfer my number to Freedom Mobile but they are getting this error "The line is not active with the old carrier." They asked me to keep my existing Public Mobile service active and for my current number to be transferred over to the...

rajat619 by Good Citizen / Bon Citoyen
  • 833 Views
  • 13 replies
  • 0 Bravos

international calls

I'd like to call my friend in the country, which is not in the list of available international connections of Public Mobile. Could I use the third party phone company to make this call with its internal phone number, so when this internal phone numbe...

ValeriG by Good Citizen / Bon Citoyen
  • 422 Views
  • 5 replies
  • 1 Bravos

Resolved! acount got suspended

hello,i chaged my payment method then today is due date. when PM dedct the money again so i can resume my services??

Kevinisland by Good Citizen / Bon Citoyen
  • 318 Views
  • 3 replies
  • 0 Bravos

Resolved! How can I get refund?

In order to transfer my mobile number to another service provider, I need subscription again. Can I get refund if I paid 

James64 by Great Neighbour / Super Voisin
  • 601 Views
  • 8 replies
  • 1 Bravos

Issue regarding Network

HelloI just got the public mobile network motörhead ago, but J am facing so many connection and service issues. I moved to other network and I paid for the whole month which I used just for 2 day, I want to request refund for remaining period. How ca...

MeghaP by Great Neighbour / Super Voisin
  • 285 Views
  • 4 replies
  • 0 Bravos

Resolved! Billing Cycle/Service Suspension a day early?!?!

My billing cycles from October 27 to November 26 therefore should be available until end of day today being the 26th now for some reason your system decided to take everything and switch it over today instead which is now suspended my service I dearl...

TheSmashyOne by Good Citizen / Bon Citoyen
  • 1172 Views
  • 20 replies
  • 0 Bravos

Black Friday Specials

I am trying to change my plan to one advertised in the Black Friday promotions and when I go to my account, the Black Friday plans are not available.  How do I change my plan 

Altima by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Resolved! Can i use my public mobile in Mexico

We are visiting to mexico for about a week, would like to know if there any add-on that i can take so that my phone services work there too.

charuguptamba by Great Neighbour / Super Voisin
  • 1803 Views
  • 18 replies
  • 0 Bravos

Resolved! sms an phone trouble

For some reason I can't send any messages or call out. Incoming messages and incoming phone calls are going thru.

Alex133 by Good Citizen / Bon Citoyen
  • 414 Views
  • 5 replies
  • 0 Bravos

Re: Data Coverage in Mexico

I just purchased the 10GB $29 Canada US Mexico plan. Can someone confirm exactly what Unlimited Canada, US, and Mexico wide minutes covers. Can I make and receive calls, texts, etc. while I am in the US or Mexico, or does this just give me free calli...

timwood by Good Citizen / Bon Citoyen
  • 371 Views
  • 5 replies
  • 0 Bravos
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