Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Right now my old card can still be used normally, and the new card can only call out but cannot receive calls/texts.What should i do?
I just got the 20$ for 60G plan but my cellular data doesn’t work at all and I feel I wasted my money when I tried to go to support they couldn’t give me a phone number to call anyone and fix the problem, the I was chatting with some chat bot who sim...
Hello I got the message below:Public Mobile here. Don't miss out on this limited time offer on a 5G Canada-US-Mexico plan.Reply YES to upgrade your plan to a 5G 60GB Canada-US-Mexico plan with 500 international long distance minutes for only $34/mont...
Hi there, I’m having an issue transferring my number. I forgot to reply ‘YES’ within the 90-minute window. It’s been about four hours now. What should I do?
Hi,I’m porting back to Public Mobile from Fido. The number transfer is complete and my Fido account is cancelled.I’m unable to install the eSIM. I scanned the QR code from the activation email multiple times and always get the error“Unable to add eSI...
Hey,this was my bad decision moving from bell to public mobile i got a successful port message around 1 am Est and still i am having sos unable to make calls did all the troubleshooting and i am sitting duck now
I transferred my phone number from rogers to PM yesterday and its still SOS. i received porting message and replied yes. since then its SOS. PLS HELP
I just transferred from Fizz to Public Mobile yesterday, but I received a message saying that the account number is incorrect and someone will contact me. It's been a day, and no one contacted me so far. I also sent a private message to CS_Agent, but...
I bought the $20/month plan yesterday and I wanted to keep my old number, and there seemed to be extra steps to that that I might’ve messed up. Now everything is working but when people call me it never goes through, no matter what I do in settings o...
when will be the first day of billing? is it the day I activate it?thx
I ported to public mobile yeaterday and i still cannot access the internet, i tried every suggestion there is. I also cannot reach out to any customer service. @CS_Agent , can you help with this issue?
Hello I just signup for PM and when I try to transfer my number it says because I’m using Koodo prepaid I can’t complete the transfer via self service. I tried message cs_agent but gets no reply. Does PM has anyway to help?
My number transfer from Rogers is stuck in a partial port.Outgoing calls work, but incoming calls and SMS still route to Rogers.I already approved the transfer by SMS.Please escalate this to the porting team and re-push the port / HLR update.
I transferred to public mobile yesterday from Virgin and got a message from PM saying that the number transfer couldn’t be complete. I reached out and they tried it again but the same message came though. Is there porting service number I can call? ...
I created an account a couple years ago and was given a temporary phone number. That temporary number was setup as the two factor authorization number for my account. I no longer have access to that number so I need to change it to my current number ...
I can make calls with the transferred number and use data but I cant send or receive messages or receive phone calls and my public mobile number doesn't work for anything Number transfer from bell mobility Thanks for all help
Hello, I purchased a Public Mobile SIM and plan, but I did not complete the activation and no service has been used. I would like to request a refund to my original payment method. I understand the SIM card itself may be non-refundable, but I am requ...
I have replied YES to transfer my number from FIZZ and it's confirmed from them. But I have yet not been able to see that it was successful.GOT THIS MESSAGE Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entere...
I registered two accounts and accidentally used the same IMEI2 for both. Both accounts have already been charged for the monthly plan, but neither service is usable due to this issue. I would like to cancel one of the accounts and request a refund fo...
Yesterday I tried to port in my number from rogers to PM.I got the text message about for my permission and I replied "YES". Then got a message from Rogers, "Rogers svc msg: We've received approval to transfer your wireless number to another provider...
Ported 1-2 days ago.Still no incoming and SMS
Hello, I have paid and resubscribed for about 4 hours now and still dont have any service. I turned my phone on and off foe a few times already. Did airplane mode and still nothing. It just says SOS on the signal bar area. Please help as I need my l...
Hello, Is this includes roaming or I have to add on a roaming travelling to US and Mexico? Thank you,
Change of credit card used for payment
Hello,I transferred to Public Mobile yesterday and kept my old phone number. I followed all the instructions when downloading the eSIM and even had data at one point. However, after the transfer and old provider deactivated, my Public Mobile eSIM is ...
I recently switched to a new mobile plan and transferred my number from another carrier using eSIM to public mobile eSIM. The payment was successfully charged and my account has been created, but I still have no mobile network connection.There is no ...
even i kept typed 1 Ive never received any kinds of information or message Still my old provider is on
Just ported in from 4G Fizz and my coverage is TERRIBLE. 4 bars (Fizz) down to 2 bars (generally). Despite 5G, I'm getting 2.77Mbps per second and upload of 1.77 Mbps. I'm on my main floor. Fizz gave me ~250 on 4G. What is going on! Any plans to impr...
