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Forum Posts

Resolved! porting issues from Eastlink to PM

It has been over 2weeks now. Porting from Eastlink to PM. Calls, texts work on other PM customers. I can call Eastlink customers, but i cant send/receive texts, or receive calls from Eastlink customers. When I check my voicemail, it still says you ha...

Izabella2004 by Great Neighbour / Super Voisin
  • 172 Views
  • 5 replies
  • 0 Bravos

Data usage?

Hi Admin,I activated a new line on Nov 15 and today I log into my account and noticed my Data usage is 2.51GB but when I check the history log and it shows only 19.42 MB on Nov 15 and 8.47 MB on Nov 16. How can it be 2.51 GB of usage?Thanks Plan Usag...

acer3838 by Great Neighbour / Super Voisin
  • 168 Views
  • 5 replies
  • 2 Bravos

Resolved! 12 gig bonus

So after reading a little further, I wanted the 5 gig plan for $40 with the 12 gig bonus...that's not what I got...I got $40 for 15.. anyhow, I don't know what to do about it so I guess I'll leave it be.

Darlene_P by Great Neighbour / Super Voisin
  • 182 Views
  • 6 replies
  • 1 Bravos

Resolved! Activation

Can you use a prepaid voucher to activate or only credit/debit?! Can I get a refund? How long are vouchers good for?

NoahNameth by Great Neighbour / Super Voisin
  • 313 Views
  • 5 replies
  • 1 Bravos

Resolved! Password reset not work

I was away for several months and our IT guy tried to change my cc but the password reset emails verification don't actually arrive in my email (nor spam nor all mail and yes we know how to check!). Now the account has gone dormant so I'm stuck and w...

sharirdnfs by Great Neighbour / Super Voisin
  • 196 Views
  • 6 replies
  • 2 Bravos

Resolved! Password reset

Trying to reset my password, but won't wok. Keeps telling me an error has occurred. Tried different browsers. What can do?

Ehoganmw by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 1 Bravos

Resolved! Transfer my number but keep my service

I would like to port out my number to a different provider but at the same time, I would like to give my current plan to my son. Would I be able to use the "change my number" transfer my number? Should I be signing up with the new provider with a tem...

dande by Great Neighbour / Super Voisin
  • 139 Views
  • 4 replies
  • 1 Bravos

Resolved! 12 GB bonus data

I switched over to public mobile yesterday. I selected the $40 plan with 15 gigs and a bonus 12 gigs for one year. I know it's only been 24 hours but shouldn't the bonus data be on the account when it's created?

Darlene_P by Great Neighbour / Super Voisin
  • 293 Views
  • 8 replies
  • 1 Bravos

Resolved! Lots of SMS being sent to #474663

I just went and checked my Usage History. There are tons of outgoing messages to the number 474663. Anyone know why is this happening?

dejavu89 by Great Citizen / Super Citoyen
  • 435 Views
  • 15 replies
  • 0 Bravos

Resolved! Tickets

Hi! I have put in a few tickets, because Public has charged me twice when I signed up. But no one seems to be answering my tickets. Is there another way to get thru to someone?thanks

tpassafiume by Great Neighbour / Super Voisin
  • 126 Views
  • 5 replies
  • 0 Bravos

Data really slow

My LTE data is registering on fast.com at 1.3Mbps. That is not ok. I need it to be fast like I paid for. How can we correct this?

Resolved! Incorrect Data Usage Calculation

I have noticed for past few months that my mobile data bucket gets used too quickly. So I checked the usage on my account and the usage it shows on the main page don't match the detailed data usage. while the detailed data shows:  Just around 390MB !...

Screenshot_20221117-153750_Firefox.jpg Screenshot_20221117-155047_Sheets.jpg
sunny21 by Great Neighbour / Super Voisin
  • 126 Views
  • 4 replies
  • 0 Bravos

Phone Order Got Stolen

I ordered a phone from PM and it was sent through UPS with a complimentary SIM. When tracking my package on UPS today it says it was delivered to the front desk of my apartment and signed by a name I do not recognize and is not that of any of the sta...

lm4789 by Great Neighbour / Super Voisin
  • 247 Views
  • 9 replies
  • 0 Bravos

Resolved! credit on my bill

Hello I purchased a refurbished phone on October 13. I was supposed to get a $5 credit each month for 6 months. I have not seen this on my bill.

EllenPatkai by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

Lost phone

Lost phone. Account is Suspended. Bought new phone and Sim. When I try to Resume Service and activate new sim it does not save changes

Lost2 by Great Neighbour / Super Voisin
  • 198 Views
  • 10 replies
  • 0 Bravos

Resolved! Data not renewing

My plan was supposed to renew today and I had chosen to renew at a new plan (the 15 G for $40). My account says I paid, my credit card shows the charge too. But my plan is still 5 G and my data hasn't renewed. Normally I get a text at 1:35 each time ...

Ttbrowne by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 0 Bravos

Resolved! Poor service

I bought a phone on Nov 4 from public mobile. I received an email confirmation of my purchase but no email showing that it has been shipped, and no tracking number. I kept searching my spam to see if the email went there but nothing. When I reached o...

AliTF by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 0 Bravos

Resolved! Getting a credit on my bill

Hi folks. I recently bought a reconditioned phone and have yet to receive my $5 credit which should carry on for six months. I bought the phone on October 12...any idea how long it takes for the credit to kick in?Thanks,Marc

marcmonsarrat by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 0 Bravos

Resolved! Problem connecting to network

Last week we traveled to the US and we purchased the add-on to allow for phone calls and data while we were there. Since arriving home I'm getting the network not available message when I am somewhere where there is no Wi-Fi. I also have a Chinese SI...

eastieboy by Good Citizen / Bon Citoyen
  • 165 Views
  • 8 replies
  • 0 Bravos

Online account

Why is the online account not working when I login the second time 

mulderrebel by Good Citizen / Bon Citoyen
  • 106 Views
  • 11 replies
  • 0 Bravos

Resolved! Not receiving incoming calls

I switched to public mobile last night from Bell. I put in the public mobile SIM card and everything worked fine. I didn't realize I had to wait for a text from Bell to confirm the port. Today I called bell and cancelled with them. And now I can stil...

NFaulkner by Great Neighbour / Super Voisin
  • 110 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone nu working

I have a reference number 196225-381 issued at10:40 today and have n contact. Since my cell xxxxxxxxxx on auto pay. So you can get in contact with me at xxxxxxxxxxxx or xxxxxxxxxx@xxxxxxxxx

Russ1944bike by Good Citizen / Bon Citoyen
  • 111 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan Change Not "Sticking"

I signed my son up in October 2022 for the $15 plan. Prior to his renewal date in November, I changed to the $40 for 15GB plan. It took my $40+tax payment and gave him 15 GB. When I look at the account online, it shows those charges, but it shows his...

RAINBOWBRITE by Good Citizen / Bon Citoyen
  • 180 Views
  • 6 replies
  • 1 Bravos