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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unsubscribe

I would like to know if I can’t get the refund payment even though i didn’t use the service of public mobile?

Sos

Put in sim and getting sos

can't change or cancel my upcoming subscription on renewal

tried to cancel, or change my upcoming subscription on renewal date both online and mobile app. Both were unsuccessful. Online response never comes back, session timeout. Mobile app came back with error, or asked to update payment method. It's fru...

SUPPORT

Hi I need to contact to some support agent, how can i do it? or can any live agent call me back?

Resolved! 0.78 GB behind at the start of every billing cycle

So something I noticed last month is that I checked my data as soon as I started my phone on the first day of billing cycle. Data counter showed I had used 0.78 gb. I knew I hadn't used any data and double checked my phone's data counter to be sure. ...

Unhappy

Cant login. Can't get help. Can't use my phone. I've been hrs dealing with this. I wish I never switched my service now.

Need puk code.

Hi Support,could you please email me the puk code? My sim card is locked.thank you

app

App not working and cant activate my account.What am i supposed to do.

Cancel Add-on

I accidentally purchased (using reward points) an Add-on that I already had in my subscribed plan. Can I cancel it?Thank you!

Q8 4G GSM GPS Tracking Device

My Q8 4G GSM GPS Tracking Device does not detect GSM. Can anyone tell me if it's compatible with Public Mobile? Thanks.Product name :Q8Support LTE-FDD/LTE-TDD/GSM wireless communication,Support GPS, Beidou, AGPS, LBS,WIFI,chip Main control chip: ASR1...

How to turn on Mobile internet

I have my phone and tex working, now i need to get the data part working. Help

Data not working

Got a new phone and put my SIM card in and the phone and text work perfectly but the data isn't working at all. is there anyway I can fix this, do I have to buy a new SIM card?

How do I transfer my eSIM?

How do I transfer my existing eSIM to a new device without pay $5 again.

Does public mobile offer yearly prepaid plans.

Does public mobile offer yearly prepaid plans which are around $100 / year?

Travelling to UK

Hi.Looking for options to use data while in the UK. Any add ons?

Resolved! Need to re select a physical SIM?

Hi everyone, my husband accidentally selected esim, and went through, paid and now is on the activate step.Unfortunately his phone isn't e Sim enabled. Sk he can't go forward. But he also can't gk back to select a physical Sim. Does anyone know how t...

International plans

Hi Public Mobile,I would like to inquire about how it would work to use my cell phone internationally outside of Canada? Would I require a new SIM card or another plan? Thanks,Tia

Cannot get support

I cannot get support. Need a new eSim.

Using iPad to make calls. (No SIM slot on iPad)

I use an iPhone with a Public Mobile SIM on a Canada/US/Mex plan. I want to purchase and use an iPad (No SIM) to connect to my iPhone and make calls. • Does Public Mobile allow a “No SIM” iPad to connect to my iPhone and place calls?• I am not sure, ...

Increasing the Data on My Plan

I have been receiving email messages from Public Mobile, telling me that I am running out of cellular data. My current 90-day plan includes 3GB of data. Can I keep my plan the same except for increasing the data to 6 GB? I have tried unsuccessfull...

Log in

Can’t login even with code sent

Sim issue

Out of country

I will be out of Canada for an extended period of time, and I won't be using the mobile and data services. However, I want to maintain my current phone number, and I was wondering if there is a reduced monthly rate plan, that would do that. I am awar...

Trouble transferring phone number from different service provider

I recently switched my service to public mobile from Rogers. I can make out-bound calls, but can’t receive calls or send/receive text messages. My precious account was de-activated, because it was linked to my deceased fathers business. im trying to...

Resolved! Call logs

Dear Sir/Madam,Please provide my incoming call logs from May 15 2024 to July 31 2024. Thank you!

can't change plan subscription on-line

I tried for days to change online my plan subscription to 6Gb $23 to take effect on renewal date. My session kept timed out while waiting the change is in LOADING.

eSIM installed on the wrong phone

I just installed my new eSim but somehow it was installed on the wrong phone as a second number and the phone I just canceled it's service has no service at all now and I don't know what to do now. Both phones are I phone and they are good for eSim s...

Messages that won't download

This is not the 1st time this has been happening. I keep getting messages from people I know that can't seem to be downloaded. Sometimes I get 9 or 10 at a time and from several different people at the same time. In the past I put it down to the phon...

SIM Card

Hello,I purchased a SIM Card (on May 14, 2025) less than 30 minutes after my husband did. Yet, his arrived the next day (Friday, May 15, 2025) and mine did not. I wanted to confirm that my SIM Card has at least shipped, as I have not got any confirma...

Delays.

So much unusual delayssss

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