Issue regarding Network

[MeghaP]

Hello

I just got the public mobile network motörhead ago, but J am facing so many connection and service issues. I moved to other network and I paid for the whole month which I used just for 2 day, I want to request refund for remaining period. How can I do that ?

[Immune]

With regards to refund other have given you suggestions - with regard to connection service it's obviously because your are in a weak PM reception area. In the past I did have major connection problems while I was with Rogers that forced me to switch to Bell that had a tower just a few KM from my home. In turn I have now switched to PM with great reception because Telus and Bell do share towers. I  read that Rogers also shares towers but no idea why I had the poor almost non existent connection problem with them..  

[Handy1]

@MeghaP  pm is pre paid service and usually no refunds . So best to use the service till day or two before next renewal to avoid losing money . Have you tried reboot the phone or reset network settings ? Can you try the SIM card in another phone if physical sim to test . Can also ask support to refresh your account / or try and ask for refund best of luck 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hI @MeghaP 

PM is prepaid provider and usually do not provide refund.  But you can try.   

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[hairbag1]

@MeghaP 

no refunds with Public Mobile...or any prepaid service provider when you cancel early.