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Getting SMS texts for 2FA code when not trying to login to portal

David1148
Great Neighbour / Super Voisin

I've had this issue a few times now where, out of the blue, I get a text message from EverSafe (18339883838) with a confirmation code for my public mobile account. I did not initiate this login. I have never sared my login or password with anyone. It is my assumption that someone has used my login ID and guessed my password to initiate this SMS text. 

I immediately login to my portal and generate a new SMS code and then change my password.

I don't understands how someone can be getting this password as it is a mix of 50 very random characters. Is there any audit function or way to verify if there was a successful login on my public mobile account. I'd like to know if these attempts were successful at getting into my account. 

 

 

1 REPLY 1

@David1148 

Please report the issue with Public Mobile support. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre