yesterday
I've had this issue a few times now where, out of the blue, I get a text message from EverSafe (18339883838) with a confirmation code for my public mobile account. I did not initiate this login. I have never sared my login or password with anyone. It is my assumption that someone has used my login ID and guessed my password to initiate this SMS text.
I immediately login to my portal and generate a new SMS code and then change my password.
I don't understands how someone can be getting this password as it is a mix of 50 very random characters. Is there any audit function or way to verify if there was a successful login on my public mobile account. I'd like to know if these attempts were successful at getting into my account.
yesterday
Please report the issue with Public Mobile support. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre