[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data Add-On simply did not work - no response from Moderator team via private message
Hello,I have sent three private messages to Moderator_Team since Sunday and have had zero response. I purchased a 1GB data add-on when I realized my plan data was almost up. The plan data ran out, and the add-on simply did not start working. There is...
reCAPTCHA validation failling
I tried to connect to my account, but got this... If you block access with a CAPTCHA can you at least use one that works...
Payment voucher doesn't work
First I tried to pay with my credit card, but that didn't work because I don't have a Canadian one. I bought a Payment voucher in store and got a 12-digit PIN, but it keeps saying that it doesn't work (Unfortunately, Voucher #... could not be added. ...
Resolved! Refer myself reward ?
If I get a second phone can I refer myself ? Two numbers, two accounts.
Issue with website/self-service / unable to access through my account
Anyone else having issues with their plans? We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when ...
Resolved! HELP!! Can't pay with credit card for next term
Could someone please help me? I am an exchange student from the Netherlands and this is why I chose Public Mobile. My first month is ending tomorrow and I need to add money to my account.My credit card is not working, the site can't verify the addres...
Resolved! HURRY!! Due to Oct.3 Voucher failed
I bought it on Sep.4, its time for me to make a payment for October BUT it always failed:Unfortunately, Voucher # could not be added. Please verify the Voucher and try again. and differently I got 2 pins, but neither did them work Does anybody know w...
Resolved! Still no data access after three days of switching to public mobile
I have an iPhone 6s, switched to public mobile three days ago. I did all the suggestions the good people in the community suggested, I cannot find the mobile setting ->mms setting on the phone and Apple store cannot help me with that either.i have ...
Help!!!!!! Cant connect when calling
Whenever I try to call someone I immediately get disconnected and it says call ended
Resolved! On Canada wide calling plan, my addon minutes got used up for a call to Alberta
I called a 403 number and was prompted that I might be charged for it. I called anyway because I have the Canada wide plan. I'm in Ontario and was making a call to Alberta. I just checked my account today and it says that I've used up 11 minutes of m...
Resolved! Removing Canada Long Distance Add-on
I added wrong add-on by mistake . I wanted 15$ international long distance add-on . But added 8$ canada wide long distance add-on . My plan 40$ one already has canada wide calling . Can I remove this and replace with 15$ ?
Money deducted from my account but I have no service
Hi everyone, I have been charged for my monthly plan but at this stage my phone still doesn't have any service. My account says it is active and that my next bill isn't until November, so I was just wondering how long it usually takes to recieve serv...
Resolved! Waiting over 2 days for moderate to fix stuck port. This is ridiculous.
I'm new to public mobile and I wanted to port my number from virgin mobile. Outgoing calls work but incoming are still being sent to my virign voice mail. Im stuck paying for 2 bills at once because this horrible customer service seems like they take...
Transfer of phone not done correctly
I did my migration online from Fido, I was asked to provide an alternate phone number for contact. Rather than transferring my account my alternate phone number is showing up as my phone number on the public mobile SIM...I tried to reach out too mode...
Locked out of account
Hi community, My password is not working with my account, so I clicked the 'forgot my password' function and now the web page says that I am locked out of my account and need to contact Public Mobile. How do I go about this? I am looking to gain acce...
newly bought account is suspended
Hi! On September 30 I bought in Walmart a SIM card with a number and payed to cashier 90$ for 90 days Canada-wide Talk, international text and 1,5 Gigs.I can not call or text any numbers. I get a voice message "We can not complete your call". The IVR...
Renewal of new plan after expiration
Hi, My plan has expired and I would like to renew with a new plan. The chatbot instructed me to reach out to you, as this isn't possible to do by oneself in the backend.
911 can I send SMS to 911 after $10 plan 50 texts run out?
Once my monthly 50 SMS are all used up can I still Text (SMS) 911 in an emergency situation?
Resolved! Data not working
Hi I just signed up and found the data is not working. I checked the APN settings and it's ok. It works on my son's phone but not mine. My phone is a LG V20. Any help is much appreciated.
Resolved! SIM Network unlock Pin Y6 SCL-L04
My Huawei Y6 SCL-L04 asks for a "SIM Network unlock Pin" when inserted it with my new PM sim. I was on Fido network before without any contract. Does this mean that my phone needs to be unlocked. Thanks in advace!
Resolved! BIG THANKS to THE Wonderful Members on this board and a BIG Thanks to the MODS
I just want to say: BIG THANKS to THE Wonderful Members on this board and a BIG Thanks to the MODS. All your hard work a apriciated ..Thanks again
Resolved! SIM/account not working
I went away to Europe for about a week and when I came back, my SIM would not connect to the network. I tried it in another phone and it didn't work either, I did get my phone a bit wet when I was away so I figured I broke the SIM. I ordered another ...
Resolved! Motorolas Telus i576s - Compatible?
Is the Motorola Telus i576s compatible with Public Mobile's sim cards / plans? Thanks!
phone number not working
It has been a couple of hours since we signed up with Public. We are still not able to make or receive calls.
Community pages do not stop loading
Just noticing on both Safari browser, and Chrome browser on my iPadAir, running the latest iOS, the Community pages are constantly loading, and the progress bar or spinning arrow do not stop. Anyone else noticing this?
Cannot change plan again
Hi, I messaged the mods last night bc I didn’t think there would be a point to posting about my problem but I haven’t heard back and it’s usually pretty quick, I really want to switch to the $50 8gb plan but didn’t even see it was an option until AFT...
Incoming Calls & Some MMS Messages Not Working After Porting Number
HI all. I'm new to PM (as of Sep 28th). It seems as though my port from my previous carrier to PM is stuck. I've messaged the MODS on Friday evening. It's now Monday evening and still no response. I've taken the SIM out, shut the phone down, put...
Account is suspended, while autopay is active ?
Hi, Last night my phone account was suspended. I thought maybe because of an autopay delay. This morning I got a message from 611 saying "your plan did not renew because we did not receive your payment (sept 30. 2018) I have dynamic autopay set ...
Resolved! Canada wide call not working
I am on a plan that includes Canada wide calling. But when I try calling an out of province number (with and without +1), there is an automated message saying that I don't have the add-on and need to buy one. What should I do? Please help.
