Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a text message from my own phone number that asked me to call it (a linked phone number), which I did, and the call went to the last number I had called. Is this a scam? has my account been breached? If so, is there anything I can do? Than...
Hey @CS_Agent, I tried porting my number over to Koodo. Unfortunately, I tried using their self-serve portal to port my number over, and it didn't work. I then called into their call centre, and the call centre staff said that PM is not letting Koodo...
When I try to log into the account I signed up for the service with it says my account doesn't exist. Now I am unable to view my bills....
Hey everyone, about a month ago my brother joined PM, and used the refer a friend with my number. I was notified about this with a text from PM. However, he was having issues with his account and PM must have reset it or something. I then received a ...
Hello,I want to change to a new plan.The problem is that my current plan is expired.Could I get a moderators help?Thank you.
Hello ModeratorUnable to reactivate current plan. Available balance $120.Reactivation stuck. Please help.Account # xxxxxxxUnable to send private message. Error "You have reached the maximum message... please try again later". I have sent out just 1 m...
I'm in the middle of porting to Koodo and my PM 120/90$ plan has expired as of today however I have yet to receive my Koodo SIM as they are slow to ship. I have now lost service and do not wish to pay to renew my 120/90 plan for nothing. What are m...
Does anyone know if you do this deal if koodo is going to do a credit check? One of the big draws that brought be to PM was that there was no credit check. Don't get me wrong my credit is fine, but there is a lock on my account from equifax because ...
After reading lots of post here, maybe I should switch to koodo for 6G/$40 plan. But should I do it online or go to Walmart or WOW or TheMobile, etc?
My credit card number did not change but I think the expiry date may have. I got a new card and tried to update it but I'm getting the "unable to process transaction" error even though everything is typed in correctly. I live in a house so no apt n...
For those who have switched to koodo or are planning to and are considering a Tab for a new phone. We switched my wife over and if you wait and don't pick a new phone and Tab when you activat your account you can pick a phone after your plan is act...
Why would I have to switch to Koodo to get this planWhy was this not offered to the customers at Public MobileI want in to a Koodo store and they said they would have do a credit check and a plan for 2 yearsWasn't the promo code the validation codeI ...
Hello, In the Transaction History section of my account there is an Autopay item for 46$, but my credit card statement shows a charge of 51.52$. I'd like to get to the bottom of why that is. If I agree to a charge of 46$ but am charged a different an...
Hi, I've messaged the moderating team but haven't been replied to yet. I'd really like this issue resolved of being locked out while trying to recover my password--although I am aware of the issues your password reset currently has. Please resolve i...
Hi All, Overview:- I've recently activated a SIM for the simple TALK only plan. I don't need data nor text messages - we simply need this phone for calls only. - The SIM has been successfully activated - it works on other phones- The phone is confirm...
@CS_Agent I need help with my sim I cannot finish activating it!!!
I went to activate my sim and have a $100 voucher and it is not working!!!! Saying I do not have enough yet it was $70 plus some and now I cannot register my sim what can I do!
I need to know if I can transfer a number - time it takes to get sim sent to me? Visa? Visa debit ? Can I pm a mod without an actual public mobile number ? If so how ?
I'm going to be out of the country for about 7 months. When we come back to Canada I'd like to have my same phone number. Is there a way to inactivate my plan but keep my account active while I'm gone? If my plan was inactive but I continued to ad...
Curious if I can move my current providers number to public mobile (it's a pay as you go given number not a contract one )
tried to recover my password and was locked out. what do i do?
Hello people,Need some help here! I have search through Voicemail settings trying to find an option so that my messages play automatically on access, but... either there is no such option OR I cannot find it. Personally, I think it is very convenient...
Hi,I'm experiencing the same issue with my Honor 7x phone (Model BND-AL10). I'm able to use data (4G) and send text messages but not able to make or receive phone calls. Please suggest. However my plan offers me data speed of 3G.Which preferred netwo...
2 days ago my plan renewed but I forgot to add data to it! Before, I was on a 30 day plan with talk and text and now it just renewed to a 90 day play with talk and text but I meant to add the 6GB data to it. This would bring the 90 day cost from $75 ...
I am checking my profile pretty nervously every morning. Who does the same?
@Moderator_Team Can you help me please? I got a text message that my next billing date was March 12. I went to Koodo and switched on march 12, but then I found that I had already been charged for my next billing cycle on March 11!I have tried to log...
When I try the "forgot your password process it is not triggering an e-mail. I set up two phones in the past for my kids and now I want to register a third
When I try registering . It asks me for a code and it says that the phone is already associated with an account. i set up two Phones for my kids and now I also want ot tranfer mine from Rogers. I believe I used my e-mail or. I had used my primary an...
I keep getting this confounded Call from a 647 # and it's becoming more of a Headache. Can a PM Rep Assist me in having this call Blocked or something, W/O needing to change #'s
