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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Getting 30 day plans for visiting relatives / Friends

Hi Public Mobile. I've been on PM since November last year and I am very happen with your serivce and now I have some questions towards purchasing 30 days plans as I have family members / friends come to visit on iregular basis. I understand...

Resolved! No Data on iPhone 6 iOS 10

I am a new public mobile customer (signed up on monday) and am unable to get mobile data working on my unlocked (through telus) iPhone 6. The problem is that there are no APN settings, besides the one for "Personal Hotspot" that I can change/edit. I'...

New Knowledge Base Article - Managing your Data

Hi folks, Just a quick note that @Jeremy_M has posted a new Knowlege Base article on Managing your data: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Managing-your-data-usage/ta-p/152760 You may have already discovered it in the KB ar...

Account Locked out

I have been locked out of my PM account, and need to get in to make a payment. Please help! WK

data Sony Xperia 3 Phone

Hi I have a data plan with lots of room, My phone is a Sony Xperia 3.My data has stopped working- I can not access the internet via my phoneI can make calls. when I try to go on lineit says I am off line and tryturning off Aeroplane mode- i have do...

Need PUK code please

I am trying to unlock my phone (originally with TELUS) and it's saying I need a PUK code.

Problem Porting number Out

Hello there, I am currently on a 90 day prepaid plan with public mobile ending on may16th. Now I need to switch to Telus on a corporate plan, I have given the account number i see when i log into my public mobile account(top right drop box), but the ...

Plan Change question: New plan will cost more

I have poured over the support topics and found no concrete answer.I got the 201 dollars, 90day/Nation wide calling/unlimited text/12GB plan. And paid already with my CC on autopay.I want to change to the 216 dollar, 90day/Canada and US wide calling/...

Resolved! Cannot login - need to reset password. Have sent two support requests.

I'm locked out of my account. My password isn't working. I have tried to recover it. I answer the challenge question successfully and it says it's going to send a reset link to my e-mail but it never arrives. I run my own e-mail server on my own d...

How long for my add-on minutes to activate

I just purchased some add-on long distance minutes. It seems to have been paid (8$ charged to my cc), but I don't see it anywhere on my account details. How long does it usually take to show up/I can begin to use the minutes? Also, will it show me ho...

Problem with renewing

Hello, My plan expired about 3 days ago and I want to get a new plan from Public Mobile, but whenever I try to click the "add" button at the bottom right side after choosing my plan, it is disabled. Please help ASAP. Thanks

where/how do I buy a NONsmart phone in Windsor, ON?

where/how do I buy a NONsmart phone or old style phone in Windsor, ON? I will talk only Used one but problem free phone is OK I am 70 yo and I'd like to become a new publicmobile.ca cusotmer, I found a plan I like but I do not want to buy a smart p...

is Nexus One compatible with PM network?

found old but still functional Google Nexus One, want to activate. Anybody know if it's going to work on PM?

Resolved! I am unable to top up my account can someone pls pm me urgently

Calls/texts work fine but Data doesn't

I'm using a Samsung Galaxy S4 SGH-919V (for Wind). It seems like 4G LTE isn't supported on this phone but at least HSPA should be but I'm not getting any data. I checked all the APN settings and all that and still nothing. Any suggestions guys? Thank...

Unregistered SIM

Hi all,I recently lost my phone and I had a spare SIM lying around. I've since then changed the SIM through my account and currently using a spare galaxy S3. It was working fine for the past 2 days so far but today I woke up to unregistered SIM. I've...

Resolved! Ported Corporate number - Port failed - cannot log into the email address i created - NEED HELP !!

I have ported a corporate number, the final step stated on the top in Red the Port Failed, please contact us. I cannot log in to the email address I used to register, when I try resetting my password, it says the email address does not exist. can som...

Elections BC 1-800 not working (Today is voting day!)

I tried calling 1-800-661-8683 and it says the services not provided with public mobile. I did order the LD addon. What should I do?

Cannot log into acccount

Hi, My account is suspended because the credit card I have on file is no longer valid. I can't log in, I keep gettig a "Oops" Message regardless of reseting or account info. Is there any other way to change my Credit card? How long does it take fo...

How to check usage data for last 90 days?

Hello, How do I check how much data my phone consumed on website. I checked the usage tab it gives you minutes and data. But for data it is only showing 30mb and I am on 4GB 3 months plan. I try to use the phone but I don't get any data at all. How ...

Resolved! LG G5 bootlooping with PM sim

This is a stange one. just activated a new PM simcard and when it i put into the G5 it goes into an endless boot loop. Phone history 1) LG g5 2 months old purchased from koodo ( no boot loaders etc all orrginal)2) phone was unlocked and fido sim was ...

Can't log into self-serf

Hi,I can't log in at https://selfserve.publicmobile.ca/ I'm quite sure I know my password, but I used the "Forgot password" link anyway. Filled out my security question, got the email, set up a new password, and tried to log in again. Still couldn't ...

Resolved! Can't receive incoming calls

Hello,I activated my new Public Mobile SIM card on May 4th (new activation, not a porting). Data works as it should but I noticed that I can't receive incoming calls, other phones simply say "call failed" when they try to reach my number, and I alrea...

Resolved! Error message: Voucher PIN could not be added

Hello everybody, I just bought a new 20CAD prepaid card (from Metro store). I still have 10CAD left on my account from my previous 40CAD prepaid card (from Shoppers). When I'm trying to add the new 20CAD voucher I get the message: "Unfortunately, Vou...

Payment voucher not working

I have a payment voucher that i am unable to get to work in my account please help

Resolved! porting to PM (email is with both fido and koodo)

Hi I am helping a friend port over their fido account tonight. But they also have a koodo account.. I know there are issues when porting koodo to PM ( you need to use a different email address), but i dont recall seeing a situation when porting fido...

Resolved! Wont let me change credit card for autopay

Ive tried changing my credit car for auto pay as it expires but it will not let me.ive tried cancelling auto pay then reinstalling it and it just goes back to my old card. can i get some help.@Shazia_K

How to restart an expired account on a new plan

My account has expired and I want to get it going again but on a new plan. It was on a 10-day plan with voice, text & data and I want to move it to a 30-day plan with data only. I click on the Change Plan button and make the selection that I want ...

Ported the wrong number

Okay I admit it. I'm an idiot. When try to port my number I put in one digit wrong. Now my Public Mobile SIM has the wrong phone number on it and I can't get the web site to port the proper one. Is there anything I can do?

200MB Add-On - Not Working

Hi, I just purchased the 200MB add-on for $10 (and completed the two-step process of adding funds, and then purchasing the add-on), however my mobile phone is still re-directing any wepage to http://publicmobile.ca/en/on/zero-balance. That page itse...

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