[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Referral promo in self serve
I'm seeing the following when on the top right on overview page in self serve (which takes awful long to load): Sharing is caring! From July 26-Aug 9, 2018 refer your friend to Public Mobile and both you and your friend will receive a one-time...
My account has locked
How to unlock my account is inaccessible since I put wrong password for couple times. My phone is 514 2933139
Black Friday Deals?
What BF deals were avail last year w PM? Can we anticipate in the $20-$25 range? Currently on $10 PM plan.
Iphone Carrier Unlock
Hi PB MOD I need to get my Iphone Unlocked it is locked to a carrier and in order to use it I have to unlock it.
Iphone Carrier Unlock
Hi I have a Iphone X that I need to get unlocked
Resolved! Mobile Network
Just joined Public Mobile and having problems with network. Keeps going on and off constantly. Tried to switch off wifi but still doing the same. With Fido never had such problems. Is it because of weak signal on 3G?
Resolved! device swap
Hi thereI bought a new phone and want to give my older phone to my husband for work. we both have phones on public mobile. Can i put his sim in my older phone and my sim in my new phone??
Sim invalid on activation
I was in the process of activating my sim. I realized there was a mistake in my address under account information so I went back to the previous page. After fixing the mistake, it would not let me proceed and cited my Sim # was invalid. I have cleare...
Number for an enterprise
Hi,We are considering to use public mobile cell number for our enterprise (Clinique Traditions et Modernité).1. Is it possible to set up that a person/patient we are calling can see name of our clinic via (or part of hame like Clinic TM etc)?2. Do I ...
Resolved! Expired referral promotion is showing again in self serve
As of about 12 hours ago, self serve is showing the $25/$25 referral credit bonus ... but it says right on it EXPIRED AUGUST 9.. Whats going on? Did public mobile bring this back but forget to change the dates?
Koodo offer ?
Ive seen a couple people talk about getting offers to switch over to koodo.... how long on average do you have to be a PM member to get the offer? or is it just a random thing? further more is it worth it in terms of customer service and data speed? ...
Re: Plan Switch Failed, Fixed, Now No Ser
Hey I have had no sevice for two days after trying 4 SIM cards at the local public mobile provider I have wifi but no network? Telus line nor Koodo will help me this is a stressful two days at work and I am extremely unhappy with this new plan so far...
No data. Apple support says cell provider problem. Cannot get help.
So on weekend I could not make local calls. Finally after hours on phone someone at Telus added long distance minutes and then I could make local calls. But now I have no data. 2 hours on phone with Telus. They say problem with iphone’s software or t...
Changed plan, paid, can't make calls all day
account number: 1000000xxxxxx I figure I just have to wait for the plan to change over, but I'm just wondering when I can call people. I did pay it. Maybe someone could check the status?
Resolved! I am not a costumer yet... I have some questions.
Hi,I have some questions about the PM. 1. What happens if I don't pay for another billing cycle? Do I have to pay extra fees for missing my payment? If I start on Oct. 5 to Nov.4 and I miss the next month payment and pay back on Nov.10 my month start...
Plan says activated but Text, Call and data don't work
My plan got suspended then I paid and my account says it is activated. Every number I call says that I don't have a long distance add on, I had no problem calling any of these numbers before my plan got suspended because they are not long distance an...
Voucher will not work
I got a 100 dollar yesterday I entered the pin and nothing said can't verify and so I brought 2 more vouchers 40 each they didn't work to plzzz ppl help
Resolved! How do public mobile system count your call minutes?
I just starte use PM $10 plan last week and I noticed that the system count the calling time even the phone I called did not answer my call. Is this the way to count the calling time or should start counting when the phone get answered?
no long distance add on
Tried calling twice today to 778-910-0037 and got a recoding telling me that I have no long distance add on. Called on partners telus phone and got through. I have the 25 dollar plan ulimited calling ib BC and Ulimited text. Wondering if this is a gl...
Phone number I chose gets too many collection calls Need to change no
Please help me to get my 6478582041 to new no
Not sure which Email I used to get into my self serve account
Hi, Everytime I try to do forget password, the computer isn't able to verfy my email address. I am not sure which email I used to set up the account, and it is not telling me whether the emails I am entering is correct or incorrect. I checked to see ...
refund for a payment duplication ?
I would like to know how to get a refund for an accidental duplication of a payment?I accidentally paid twice for a month of August. Towards the end of August I switched to Koodo. Since i am no longer a public mobile user and the duplicated paymen...
HELP! My Account has been Deactivated
I need help!My PM account has been deactivated.I was trying to port my number over to Koodo last night. And it never happened.Since then my phone number with public mobile has been deactivated and not in service.HELP! How do I get my account re-activ...
Travelling, need to stop the service...
Hi Everyone,I am travelling and have to stop the service... I am using auto pay serivce and charged for the next month but not using MP services anymore. Please, suggest what to do and how to fix the issue? Is it possible to get refund for the month ...
Resolved! Does PM plan to offer competitive to Bell texting plans?
I have set up and trying out my PM $10 plan in addition to also retaining my Bell pre paid plan. Very pleased with PM reception, add ons that roll over, and option to top up only what funds are required. However the draw backs with PM plans are no ad...
long distance calls within my own city
So whenever I dial a 778 or 604 number in Vancouver it tells me it's long distance and I can't do it, these are both area codes within my city so basically the plan for talk I just got is worthless.....only second time dealing with you guys was tryna...
Resolved! Cannot connect to cellular data services
Hey, I was just outside the country for a month and now that i'm back i'm unable to connect to data services. My phone shows it's connected to 3G but using any data just brings up an error saying i haven't registered any cellular data services. Che...
Error message every single time I try to purchase a US Roaming Add-on on the website
Does anyone know why I keep getting this message every time I try to purchase a US Roaming Add-on? ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provisioning_-1Public Mobile takes my money, as the top off function seems to be working pe...
Koodo offer, invalid validation code
The Koodo migration offer is still available. I am considering switching my wife's account to the Koodo $40/8GB plan. If i text "Offer" to 5132, the promotion text is sent to me. When I go to the KOODO website, it accepts the JOINKOODOAUGDATA promo c...
porting from PC
Cant seem to get a reply from the mod team in regards to this how long is the wait ? as now i am paying for both ..
