So I just had my account debited for the 90 day autopay, a couple of days ago. There was no payment due again until January. I decided tonight that I wanted to change my plan to have LTE instead of 3G. The selfserve area of the site made it look very easy and seamless. I went to change plan, and build new plan and selected Unlimited, Unlimited and 5G of LTE. It first told me that to make this change I needed to top up my account, the amount requested was $10, which I did right away. Then, when I hit change plan it prompted me again that I had insuffcient funds and DEACTIVATED my account for insufficient funds (I just paid you $135 for service a few days ago), so I went to reactive account, and it then said I AGAIN didnt have enough funds and wanted $15 more dollars saying my plan was $25 every 90 days. Getting more frustrated, I exited out of that, and it still said my account is disabled, I went to "reactive current plan" and that screen told me, a minimum of $1 was required to process, which I again just did. I have now paid $135 for my 90 day plan, $10 (what I thought it was asking for to change to LTE plan) then $15 (it said this was due) and another $1.... and I have no active account. Im not sure how to directly speak to someone who can either refund my account all these debits, and reactive me. I AM NOT paying more money. help! @Modertor_Team
