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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! closed/suspended account

Hi,I got a new phone and inserted a new SIM

I was taken off IMEI blacklist after reported as a mistake. How long til service is back?

Hello, My phone was blacklisted because my IMEI was mistakenly reported by a family number who used the wrong iphone box when reporting their stolen phone Public Mobile said they'd removed my IMEI number from the blacklist about two days ago but my ...

Resolved! wrong add on

I think I bought wrong add on can it it be changed or refunded

Calling home to Canada from the US

My current plan does not have US calling. Traveling to the US for a week. If I upgrade to the plan that has unlimited Canada and us talk, would I be able to call home for no extra charge? And am I able to change my plan back to the original plan aft...

I think my number has been hijacked. HELP HELP HELP

not sure this is where this belongs but I think someone has hijacked my number, I need help NOWmy phone says my sim is not registered to the network and when I called my number someone picked up on the other end that obviously wasn't me, this needs a...

Resolved! Port number from Koodo prepaid

How long should I wait for my number to port? I sent a message to a mod over 2 days ago. Should I resubmit the request?

Is it possible to put Oneplus Phone on the IMEI blacklist?

My Oneplus phone is lost today. Just switched the SIM card, but want to add the phone on the national IMEI blacklist. Is it possible. As the guy who picked up/stole the phone clearly want to have it, by which the phone was powered off immediately a...

Resolved! SIM card activation prbolem

Hello I purchased and activated a SIM card 3 hours ahor, and transfered my number from Telus. SIM card still shows rouming and displays both providers Public Mobile|Telus. I am using Xiaomi Redmi 6. Can you help and advise? thank you

Resolved! Cancel the US roaming add on

HiI added US roaming data by mistake. Can u cancel it?

Registration Failed

Hello I was getting my son set up with public mobile but when he registered it screwed up a bunch of stuff. We got to the pay page when things screwed up. So he chose a new number and chose auto top up, put in my refferal code and clicked to pay.It t...

I can't add my credit card on Auto Pay

my credit card keeps on getting rejected for Auto Pay. I did change my plan a month ago and got a new credit card but it keeps saying Unable to Process Transaction. please help

No access to data after returning from vacation

We were in Europe for a month. Upon returning, our Samsung phone redirects web traffic to "https://publicmobile.ca/en/on/zero-balance". Our account is on auto pay and it renews tomorrow. When we go to check data usage, there isn't anything listed u...

Reasonably priced LTE plans?

The only LTE plan availble is the Data only 1GB LTE plan. It would be nice to either have all plans at current prices on LTE speeds, or pay a small fee for upgrade to LTE ($5 a month?). The only LTE plan availble is the Data only 1GB LTE plan. The bu...

Resolved! Accidentally activated two numbers to the same account.

I was not aware that public mobile only allowed one phone number per account, and i accidentally activated two phone numbers to the same account. Now both of the sim cards work but only one is shown on my account. How can i access the settings of the...

Resolved! Why my reward do not apply to my payment anymore?

After I changed my 90 days plan to 30 days plan. Why my reward doesn’t apply to my payment anymore? The payment when I changed plan is full amount without 6 dollars reward (3 years+2$ auto payment+1$ refers) on July 29th, the next payment is full amo...

Not impressed

I topped up and my phone NOT working

Resolved! Re: Renew plans

I paid friday july 26th my phone bill with a voucher i've been with this company for 6 months and this is the 1st time that after 2hrs of my payment still no service and i waited for the service to come back for a week and stilll no service, even pub...

Rewards

Hi, I just referred a friend, Elizabeth # xxxx, and I'm not sure if I got rewarded.Harold # xxxx Cheers XxxXxx Edit by mimmo

Is Motorola G6 supported

Is the Motorola G6 supported? i see G5 and G7 in the list of supported phones, wondering why G6 is not, as that is my phone.

US roaming addon

I have purchased a US data roaming add on yesterday, and it shows up in my account, with a usage of 0 /1000, however now that I am in the US I still don't have any data

I cant talk or text

Hi, i just take renew and take a new plan and i cant talk or text wen i try to call it said i dont have longdistance but it's not

Could not make a call.

I tried to make a call but a recorded message told me that talk is not part of my plan. It is part of my plan and my phone worked earlier just fine and it worked fine again just a few minutes later. I did not misdial. Why did it temporarily not wo...

Resolved! Does my plan expire?

Hi everyone. After my first month with Public, I'm quite impressed. Here is my question...Will my plan cost increase over time or is it secured? If they phase out my plan will I still be able to keep it at the original price?Thanks

Resolved! PURCHASED ADD ON BUT NOT WORKING

My 30 day plan was to expire on August 2nd at midnight, so I bought a $10 add on for 200 MG of data, but this morning, the 3rd, the website says my account has expired....didn't the add on would keep me having the ability to use 200 MB until it was a...

5gb to 8gb upgrade

So I am on the road and am thinking of upgrading to the $50 8gb plan from my 5gb. It is asking me for $50 even though I still have time left on my current plan. If I pay that do I get credit for my current plan where I am half way through? Second qu...

how the phone rewards works

since i sign up should accumulated 10 dollars per month as part of the promotion. but i dont see it . so ending up paying 38 each month. can someone experience the same thing. thsnks

save money for phone bill

nowadays phone company introduced unlimited everything . do you its a good idea ?

Resolved! New sim for a active account that already has a phone number.

How do I activate a new SIM card for a already active account

Resolved! issue in activating account and sim card and setting up account

I received the SIM. We went through the steps to activate the SIM card. We made it through all of the steps; however, when it came time to sign-up for the plan and process payment with my credit card, I received an error message saying something went...

International sms are not working

So i got the pack and it says unlimited international text. But when i send any sms internationally it immidaiately gives me a delivery report but no sms is ever sent. I have tried sending international sms few time now to different mobile numbers ...

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