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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New SIM - how to activate on existing account?

Let's say I bought a new PM SIM at Walmart, say. How would I activate it with the account I currently have? There doesn't seem to be a process for activating a SIM that doesn't also involve creating a new account. Maybe I'm missing something...

Account wrongly disabled

Hello my account has been wrongly disabled , does anyone out there know who I can talk to about getting my account back to active, I can’t login or call anyone and I have no idea how to find a moderator user name to send a private msg. Any help would...

Please remove account from lost mode.

Hi my account is set to lost mode after I lost my phone, I changed my sim but it's still set to lost mode. Can a forum moderator please remove it from lost mode to active. My phone number is xxxAnd my email is xxx Edit by. Mimmo

Wrong charge

Hi I used to be your client 3 days but was charged twice.. I would like to get my money back. Thank

Resolved! Data and Texts not Working but Can Receive Callz

I've noticed since the last week data and receiving texts isn't working. I've tried everything from checking my APN info. Turning off data and turning it back on and restarting. Taking out SIM and putting it back in. No luck so far. Ive been with you...

Unauthorized Port Out of Public Mobile Number

If someone working at another provider is trying to port a Public Mobile number out, without direct authorization from the PM user can it still be done? If someone at this provider with our private information/ID calls a backdoor number at Public Mo...

SELF SERVE

i payed for 30 for 30 days plan which includes Canada wide talk international text and 500GB 3 g data and I am not able to make calls to and from anyone in Canada.

international call barring

I think I recently inadvertanly pocket dial a number in Spain. and the "call" lasted almost 9 minutes.domestic pocket dials are annoying enough, but I would like to avoid expensive pocket dials like this one.my phone (a Samsung S6) seems to have a f...

Resolved! No internet

I used up my data.so I logged on with a computer and bought an add on. They have charged my credit card (as I have checked my credit card account) but I still have no internet and it doesn’t show on my phone public mobile account! I would say that ...

Resolved! Changing Plans

How do I change my current data plan from a us data plan to a Canadian data plan, I can't use my data because I don't live in the US. . ? Someone help me, how do I change it

First billing and amount owing

Hi I bought a SIM card from a retail source and although they activated it, they only charged me for the SIM. I had them set it for auto-pay, but online it has an owing amount. When do I get charged for the actual plan? Does Public Mobile automatica...

Resolved! Accepted solution

I just got my first Accepted Solution badge.... But I have no idea from what lol Is there a way to find out what was the post?

Resolved! Changed to a new plan today

Hi I changed to a new plan today....$60 canada/us deal.... my issue is im in portland trying to connect to a number, i connect talk for a minute or two hear a loud beep and the call disconnects. Help Please Tahnks

i have enough money in account but cant get my account un-suspended

Resolved! Porting numbers - realistic timelines

My wife and I are sick and tired of another providers promises that they just do not keep. How long does it take in "realistic" business days or hours to port numbers from one provider to another. Reading through messages I understand I have to have ...

$10 top up

Where in BC can I buy a $10 top up if I don't want to do it online or setup a auto pay?

Resolved! Suddenly no internet

I renewed my monthly account with 5 GB 2 weeks ago. Suddenly I no longer have internet !! I tried adding a new APN but that still didn't help. Since I had internet before the sudden loss of connectivity my APN settings are fine. When I try to use th...

Resolved! cancelled service

I switeched to Koodoo and transferred my Public mobile number to Koodoo. Now I cannot access the public mobile account to cancel the prepayment. does that mean when I transferred the phone number my account at public mobile was automatically cancelle...

Data not working

I have a plan with 1 GB of data. When I have full bars of 3G, nothing loads still...

Porting mobile number

Hi, I'm trying to activate my SIM card and to port over my old mobile number. I'm getting the message: "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select...

Problem with payment for the plan

Hi, I got a problem paying for my plan. When I log in I can't see the due amount. Also, I would like to change my plan for a more expensive one. Also, I got a problem setting up the autopay. I'm receiving information that its a problem with my credit...

Resolved! Family plan

Is there a family plan?

Resolved! 10$ referral reward is missing on my bill

Hi,i refered one of my friend he put my number I never got the credit on my bill.I may cancel the service its very frustrating you guys don’t have any contact center. regard haseeb

$15 plan

I am signed up for the $15 plan, I want to set up autopay BUT I dop not want any data (that comes when I auto pay) How do I make that happen?

Resolved! Contacting mods

Good afternoon I've been attempting to solve a referral credit mistake for several weeks. But my thread with mods has gone silent since last Thurs (one week ago). My referral entered the incorrect phone number, and I didn't receive the credit. I'd l...

Resolved! Port over link

Hi,I just signed up for PM and want to port over my koodo prepaid phone number.Does anyone have the link to do that?Thanks!

How to purchase >1 GB US Roaming Data?

I will be travelling to US and want to purchase US Roaming data of 2 GB, but the Add-on page only allows to purchase 1 GB for US. Does any one here know how purchase more than 1 GB US roaming data? Thanks!

Resolved! Blackmail/fraud

Here are my terms to pay the blackmail/fraud, take it or leave it 1) I need to transfer funds to pay from my PayPal which has 2-factor authorization so I need access to my phone service 2) a detailed invoice f you do not provide both, public m...

Resolved! Phone number

How long does it usually take to port your number over?

Resolved! Adding phone

Can I add on an additional phone to my current account or does each phone need a separate account?

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