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Ran out of Data in the US - I need to update ASAP not until the 10 days.

Trishmonk
Great Neighbour / Super Voisin

Hello, my husband is working in the states and has run out of his data plan. He is not able to load a new data plan until the 10 days is up. He needs the data ASAP. If someone can help me out that would be greatly appreciated. 

 

 

5 REPLIES 5

tehowennathe
Model Citizen / Citoyen Modèle

If he used the $20 talk text and data add on her should still be able to get an extra data add on.

stonechucker
Mayor / Maire

@Trishmonk, there are 3 individual US Roaming data addons:

 

U.S. Data Only

250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

 

Has your husband used one of these?  If so, the other two are still available for purchase, also on the 10-day limit.

 

There's also a data component available in  the $20 US Roaming Talk, Text, and 250 MB data option.


@Trishmonk wrote:

He already did an add on last week and went to go do it today as he ran out and it said he’s unable to because he has to wait the ten day period? 


If it won't let him pick a different data addon he will need to contact the moderators.  You can't purchase the same addon package withing a 10 day period.

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Trishmonk
Great Neighbour / Super Voisin

He already did an add on last week and went to go do it today as he ran out and it said he’s unable to because he has to wait the ten day period? 

ShawnC13
Oracle
Oracle

@Trishmonk wrote:

Hello, my husband is working in the states and has run out of his data plan. He is not able to load a new data plan until the 10 days is up. He needs the data ASAP. If someone can help me out that would be greatly appreciated. 

 

 


Can he pick a different data plan and purchase that?

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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