Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI Well I have Public mobile sim used for a month now I have registered my sim aswell for the online option to use but when I am trying to get the plan online its showing that my sim card numer is not valid give me the solution to Recharge my sim car...
I think I activated with Public Mobile today and ported over the number from Bell. On the phone I can make outgoing calls and use data, but I cannot receive calls or make/send texts. When someone calls this number it immediately goes to my Bell voi...
A friend of mine who I'm referring is going to port over from Telus. I know its been mentioned in the community that she would have to choose a new number first and then contact a moderator if she's porting from Koodo or PC mobile. Does the same thin...
Hi everyone, I'm a new Public Mobile subscriber and new to the community. I have a question regarding a referral. If I refer someone with the current number I have (I chose a new number when I activated) but will port in my own number later on, will ...
Hi is there a moderator out the @Moderator_Team so I can get into my account?
I'm encouraging friends to join - especially with the amazing deals right now, but I'm super concerned their SIM won't get here by the sale end. Is there any way to "pick a plan" when ordering SIM? They are very interested!
So, my plan expires on July 17th, and I told it to switch to the new 5.5gb plan. It said it was going to - but I noticed that it expires on July 9th. Will this change grandfather over, since I did so before the date? Or, will I have to lose that week...
Hi,I wonder if Publicmobile offers Visual Voicemail for iPhone users? Best,Rafaa
Hello, I requested a port on Saturday June 30/18 to Freedom. It still hasn’t occurred. The twist is my PM account has disappeared and my PM sim has no service. So I have no access to anything PM related. I have no idea what happened is happening. ...
Was working 100% fine, ran out of data a few days early so added more on using the website. I can see that its working, I have LTE registered and displayed at the top but nothing happens. SMS and phone calls are OK still.... 911 issue for me.
I have a 90 day plan where i get 12gb for the three months (4gb a month) and well, this month was heavy with data and got a txt message from public mobile stating my data is almost used up. I found this a little odd, since I couldn't figure out how i...
Hello,I signed up with PM last week, however was having issues & wasn't able to speak to anyone so I've since went back with my carrier. PM has since withdrawn payments from my credit card. I am requesting a refund asap. thank you
Hello all, I recently ported a number and everything is working fine. Then a couple days ago, internet on phone just randomly went away. I checked my usage, I still have plently of data left. I tried rebooting a couple of times, checked all relevant...
Hi, @CS_AgentI will be back to China and will not come back again. Now I would like to end my phone services, what should I do? Many thanks.
I purchased an 8 dollar texting add-on for the states and canada wide using the website, it did not activate on my phone. So i went on my phone topped up with 20$ and tried to purchase another texting add-on using the phone service. my 20$ disappeare...
Whoever I call doesn't pick up the phone these days because it shows on their display that I'm calling from Malaysia so it looks like spam to them. But I'm in Vancouver. Sometimes it also shows New Westminster. The country code for Malaysia is 60 and...
I transferred my shaw home phone number to public mobile last night and it went through perfectly fine. But for some reason the shaw home phone is still active with the same number. As of right now, any calls I make to that number, go to my home pho...
So I'm currently switching from a 90 day to a 30 day plan, set to change on my next renewal date. On my self serve overview page, it says my next payment due date is Jul 26, but on my plan & add-ons page it says my plan will switch on Jul 27th. Now I...
Canada ranks tenth on the list [mobile data usage], behind Australia, Italy and Brazil, with an average cellular data usage of 2.7GB per month, much behind the USA’s hefty 6.1GB. When it comes to mobile Wi-Fi data usage, a typical Canadian uses the s...
Hey, I want to add a second PM Sim to my Oneplus 5 in order to get more data from the second sim slot. Will this work? The OP 5 supports up to 4G on both sim slots.
Hello, I recently activated a new Public Mobile phone number and paid for the plan with a prepaid voucher. To my dismay, I notice that my account is 'suspended'. I have enough available funds to cover the cost of the plan, but for whatever reason its...
Hello everyone!What experience do you have with the 3G and LTE speeds that PM offers. I am currently on a old plan with LTE, my wife is using one of the newer 3G plans. I am considering switching to the new promo plan with 4.5GB of data at 3G speeds,...
Charles-Étienne N. m'a servi d'une façon impeccable le 4 juillet 2018.Il a transféré mon numéro de téléphone de mon ancien service prépayé à Public Mobile.Le temps que j'arrive chez moi (30 minutes) et mon téléphone (flip flop) fonctionnait parfaitem...
Need to purchase a new phone. Was wondering if Blue R2 lte r0171www is compatible Thanks in advance
Hi, I have tried to switch from Public Mobile to Bell, however there is an issue with the phone number transfer. I have been told that you guys are refusing to transfer the phone number. I'd like to know why this is happening and how we can fix this ...
I want to use a Huawei MobileWiFi (Model E5372-05AC; portable WLAN router) in Canada. Does it work with your SIM cards and data plans? Thanks, Tom
Hey, About a month ago (after using a different phone on PM for years) I bought a Samsung Galaxy Note 8. Everything worked great - even data - until I updated my plan to the new promotion the other day. Calls and texts work, but no matter what sett...
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