10-15-2018 09:24 AM - edited 01-05-2022 02:09 AM
10-15-2018 09:37 AM
@will13am thanks done.
10-15-2018 09:32 AM
@Sidewinder200 wrote:Just joined but wants to keep my old number. How is this done
So I am taking it that you created a new account with a new number?. You will need to login to the self serve and choose change number. Then you will pick
Transfer a number from a wireless or wireline provider
It will ask for you to enter the number to see if it is avialable
then you will need to provide the account number of your old provider
Check the box that says you are authorized to make changes to this account
Hit Submit button
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-15-2018 09:31 AM
@mimmo wrote:Welcome.
Loginto self serve click plan and add-ons click change number then enter you old number it does a check then enter account number and name on account exactly as on a bill.
Enter an alternate number friends or family click I am surprised and you should be good.
If coming from koodo prepaid mods need to get involved.
Might want to correct the auto correction lol. Authorized not surprised.
10-15-2018 09:28 AM - edited 10-15-2018 09:35 AM
Welcome.
Loginto self serve click plan and add-ons click change number then enter you old number it does a check then enter account number and name on account exactly as on a bill.
Enter an alternate number friends or family click I am authorized and you should be good.
If coming from koodo prepaid mods need to get involved.