Trying to update a CC expiry date, keeps failing

[Alpha_060]

Throwing this out to the community because CS_Agent has been unhelpful so far. I've had the same address for 5+ years, and validated this address between my CC issuer and PM in the first place just fine when opening my wireless account.

But now I'm due to update my expiry date and CVV by the end of the month with PM, and despite the address on file not changing, the validation of my new card (same number) is not going through. It is also not working with my debit card w/ Visa Debit functionality that I tried as a backup measure. I've contacted the bank and the issue is that PM is not submitting my address correctly.

CS_Agent took the step of removing my existing CC so that I could input my new card/address 'fresh',  but the same problem is cropping up. At this point they've now told me to just 'try again later, on different days', which on its face seems incoherent if it's just two systems talking to one another to verify card details -- what could change between now and 'different times'?

If anyone has had this experience before I'd be keen to know how you were able to resolve it; whether at the CC issuer end or with PM. Frustrating to say the least, if I stand to lose service in a week or so. 

[Alpha_060]

Thanks to you both -- I was able to input my latest bank debit card (Chrome, Incognito mode, on a third machine) as a backup payment type, after the check on my CC card failed, again. At least now I'm saving PM some switch transaction fees, and shrinking my consumer leverage if another payment glitch occurs! 

[slusagm · Accepted solution]

@Alpha_060 

you are not the only wone with trouble updating Visa card here.  And since you have tried multiple times, you probably have maxed out the number of attempt you can do within 24 hours.  So, you need to wait at least 24 hours before trying again.  I would try using browser with Incognito mode

but if you need to make a payment to renew, you should not try updating the card.  Instead, buy a voucher from Shoppers or London Drug and load the voucher using My Account or *611

[funpig1]

@Alpha_060 

Try clearing cache, incognito mode, using mobile app, using different browser on different desktop, etc. PM website can be very finicky.  Good luck.